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Acronis OS Selector Hangs when USB Keyboard BIOS Support is used

Thread needs solution

Dear All.

My Acronis OS Selector hangs up by the following screen.

Starting Acronis Loader...
Press ESC for Menu...
Press F6 to skip menu....

It took me half day to find out that it hangs up when I enabled the "USB Keyboard Function" "USB Mouse Function" in BIOS of my Gigabyte G41M-E2SL.

If I plugin PS2 Keyboard and disable the both Keyboard and Mouse function in BIOS above, this will not occur.

Please help me solve this issue.

PS:
It would be nice if you can specify manually to OS Selector to which hard disk to look for bootable OS. (Like Primary Master only).

OS Selector sometimes take too much time boot if I have bad HDD, which I know it is Bad and no need to search the HDD.

0 Users found this helpful

Hello Yuzo,

Thank you very much for your message. I will do my best to assist you.

Unfortunately I was not able to find any known issues similar to yours in our database for versions 10 and 11. We will have to investigate it in order to resolve it. Please collect this report and contact our Support team so that we can fix this problem.

Thank you very much for your valuable feedback which I will forward to our Development team for consideration.

Please let me know if you have additional questions.

Thank you.