ATI 2011 No backup to network drive possible
Hello,
I installed ATI2011 today and now it is not possible to save images to a network drive.
Error Message in the logs that loghin is invalid.
But I cannot find the setting where I can sert username and password.
Who can helk?
Jens
Try deleting the credentials in Windows Credential Manager, then run TI and try and connect. You'll see the authentication request pop up, enter your log on details and see if this solves your problem(s).
Another thing you can try is if the drive is mapped, change it to IP addressing as far as TI is concerned.
However, the fact TI can see your drive Michael and reports it as zero GB in size sounds more like a low level driver problem.
Are you able to connect this drive directly to the PC and see if TI then reports the size correctly?
Same Problem here :
Error Message in the logs that loghin is invalid
acronis display me 0 GB
No authentication request pop up even if I delete credentials
(Windows 7 Ultimate 64)
I have the same problem with ATI 2011. It will not back up to a network drive. The Network drive can be selected from ATI2011 but it registers as 0 bytes and then when backup clicked it asks for login details which fail each time.
I have tried the Credential Manager route numerous times - deleting all references to drive and then starting again but it still fails at log in stage. I have tried remapping drive to IP address - still no luck. I get no authentication request either.
Tried amending the services.msc Acronis Scheduler2 Service but that refuses to work.
ATI2011 works to a local drive but I do not have much space on that to put backups on and it defeats the purpose of backups. It also works to the same network drive if I connect it locally so I do not think it is a driver problem.
(Win 7 Home Premium 64)
I have the same problem with ATI 2011. It will not back up to a network drive. The Network drive can be selected from ATI2011 but it registers as 0 bytes and then when backup clicked it asks for login details which fail each time.
I have tried the Credential Manager route numerous times - deleting all references to drive and then starting again but it still fails at log in stage. I have tried remapping drive to IP address - still no luck. I get no authentication request either.
Tried amending the services.msc Acronis Scheduler2 Service but that refuses to work.
ATI2011 works to a local drive but I do not have much space on that to put backups on and it defeats the purpose of backups. It also works to the same network drive if I connect it locally so I do not think it is a driver problem.
(Win 7 Home Premium 64)
Derek, are speaking about this problem when booted into windows, or do you mean from the Acronis boot media?
Harry,
Booted into windows and trying to set up an initial backup task in ATI2011
I can no longer backup to my NAS device since upgrading to TI2011. They removed "Use NT Authentication" when setting up an archive location on a network share. I need this feature to connect to my NAS device. Very disappointed...
Hi all!
Thank you for finding time to open the thread regarding this question and for your comments.
We actually had an issue with the backup on NAS with Acronis True Image Home 2011, but it was solved, and you can find the solution instructions here.
We would appreciate if you could kindly test the solution and let us know the results.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Yana,
I respectfully disagree. Backup to NAS is not resolved. TI2011 removed the "Use NT Authentication" which was necessary when connecting to some NAS devices. I'm not positive about this but I believe TI2011 will fail when attempting connect to any NAS that does not require a user and password.
-John
I agree, this part of acronis is truly broke! The resolution works (if it did) for new, basic users, but for experienced users is a bit of' if your pc dosent work, try turning on the power'. Please sort it, this feature was what I upgraded for. It has never been an issue in the past for me!
I have a NAS it works just fine, I had to upgrade the firmware on my NAS, I have no NT authentication on my NAS, I don't need a a password, it works great
I have a NAS it works just fine, I had to upgrade the firmware on my NAS, I have no NT authentication on my NAS, I don't need a a password, it works great
NT Authentication is a option in TI2010 and older. TI2011 does not have this option. When you map your backup destination to your NAS does TI prompt you for a user name and password?
That solution does not work for me with ATI 2011 b5519 when trying to back up to a Synology DS411+ NAS server running Synology DSM 3.0-1134 -- I still get the "Access to the file is denied" error.
I just observed something else that is interesting -- I used the "Open backup location" item on the "Operations" menu and was prompted for the credentials. I entered them, clicked on the "Test Connection" button, got a "Connection established" result, and after clicking "Connect" to exit the dialog, ATI 2011 opened the "My Documents" folder instead of the network share.
This does not work for me either. I wish I had checked Acronis' site before purchasing, as it would have saved me much aggravation and $50.
I NEVER get the "Connection Settings" button. All I get is "access is denied" when trying to back up.
My computer is a completely out-of-the-box lenovo windows 7 ultimate x64. Plain old vanilla.
Please fix this "feature" or put a disclaimer on http://kb.acronis.com/content/13504 that it "doesn't actually work."
This does not work for me either. I thought this should be a simple upgrade from TI2010 but I was very wrong.
I've wasted hours just trying to install TI2100 only to discover that the backup to my NAS (which worked fine in the previous version) is now broken. In addition this new version doesn't even recognise the previous versions archives. I'm rapidly losing trust in TI and what is backup software worth if you can't trust it to backup and restore properly? Answer, Nothing!
Worst of all - I feel I've been lied to by Acronis.
I agree. I am not happy with Acronis and will likely not buy another version. I downgraded to TI2010 and NAS works again. The frustrating part is that Acronis doesn't seem to acknowledge that there is a problem with TI2011, at least that I can see.
I'm going to do the same - downgrade and try something else in the future. I'm not looking forward to the hours of hassle it will be to uninstall TI2011 and reinstall the previous version.
I certainly won't be buying acronis again or recommending them to anyone else.
I just can't understand why it's so difficult to get decent backup software for Microsoft products.
For years I ran unix servers and we had good backups running well before DOS 5. Now I have about 10 different machines of different flavors; the easiest is Mac OSX (it is so stupid simple to back up), and STILL the most difficult is MS Windows.
I ran Retrospect on my windows servers. it more-or-less worked well, so I tried running the home edition on my laptop. Everything went great until the fateful day I had to restore... and the software could not read its own backup image!!!! @!#%!!! Silly me- the product DOES say "Backup" Not "Backup AND Restore"
... sorry about the rant...
I just found where to download the ATI 2010 demo from Acronis' site, so I'll try that and see if I can get them to downgrade my $50 waste-of-a 2011 key.
Aaron,
If the are unhappy with any of the functions of 2011, a new build with many fixes is due out --maybe in a few days. Stick around a little longer and you may find the new build a better fit for your needs. Don't expect major changes but things will simply work better with the new build.
I still cannot do a back up through my network drive so I have given up and connected a local drive to get something of a back up.
My latest complaint about ATI2011 is that it does a backup then tells me the backup is corrupted. Often it tells me this as soon as I click back up now and a pink/red banner appears underneath saying the backup is corrupt. I shut down ATI 2011, restart and all of a sudden the corrupted back up is OK again. According to the knowledge base bad memory modules could be the fault. I have run mem test after mem test. All tell me there is no problem with my memory (my laptop is less than 6 months old). I suspect it is something wrong in ATI 2011 rather than my memory modules.
It also does not like multiple account email clients (MS Outlook) to backup. It refuses to back up the email accounts so it has to be done manually. When you do try an email backup it asks for passwords, I have tried all the user name / password combinations possible for my email accounts but still it will not accept them and refuses to go beyond this stage.
I bought ATI 2011 because the press reviews said it was the best. I have had nothing but problems with it since installing it and 2010 before it. I will wait to see if the newbuild fixes the problems, if not, the current waste of hard drive space will be removed and my subscription will not be renewed either. I will see if I can find something that actually does what it says on the box. This Acronis product does not seem to be able to do anything right or easily at all. It is definitely a waste of my money so far.
Derek,
If you are still within the 30 day purchase period why not raise a ticket on the network problem?
How long did you run the Memtest for and was this the one that comes with W7 or the memtestx86?
At what point in the process does 2011 mention the backup is corrupt?
What type of backup or image are you making?
If you run a manual validation do they validate?
If validated or accessed from the resuce CD does it pass or is it still reported as corrupt?
Are you able to explore and or mount the images reported as corrupt?
As far as Outlook is concerned, TI2011 will only backup the logged on user if I recall correctly - that is assuming you are referring to a files and folders backup and not a disk or partition image.
What build and language version are you using?
Weill, I have the same problem as the other posters; ATI2011 not being able to establish a connection with my NAS (QNAP-509 Pro). When creating the backup routine (full image), I am no prompted for credentials but upon execution, the job fails with a message in the log about "unknown user name or bad password." When force a user name and password, it will not veryify the credentials. ATI2011 recognizes the NAS and it's dirrectory structure. I also tried a network share and get the same thing. I tried many valid credentials; even the admin ones. ATN2011 doesn't recognize any of them. I will rant a bit here...I think this is the last time I am going to buy an Acronis product. I have had issues going back to version 8 of one form or another. Acronis seem to always release a product that "isn't ready for prime time." This time I'll request a refund.
Aaron,
If the are unhappy with any of the functions of 2011, a new build with many fixes is due out --maybe in a few days. Stick around a little longer and you may find the new build a better fit for your needs. Don't expect major changes but things will simply work better with the new build.
Where is this new build with it's many fixes then?
Brilliant. I eventually managed to get a back up using ATI2011 to a local disk. (Still failing to get a backup to a network drive.) Now I get messages that I have run out of disk space on my back up drive. My laptop drive is 500 Gb and only about half of it contains data (Progs plus data files). My back up drive is 1.5Tb. Nothing else is stored on the backup drive other than AT2011 info. I elected for the version chain option. Still get corrupted back up messages for some back ups but not others. What a mess! Have had to delete all the back ups so far and change to custom settings, hopefully to reduce the file sizes and remove the corrupted backup messages. I guess I will find out in a couple of weeks if this new strategy works.....
For something that the media say is the "best on the market", it doesn't do the job as far as I am concerned. so far
I hope the next update sorts these things out. If it doesn't, its the last time I will purchase this software or updates.
Problem with backing up to network sahres or network mapped drives is not resolved of course.
For me this software is useless at that point in time and I guess I will put some effort to write review whenever I will get a chance to inform people that this si useless product.
Those days many people have storage connected to network and software does not allow to use network storage as backup destination.
It's simply stupid.. especially that functionality is there, but wrongly implemented.
On my computer TIH2011 allowed me to connect to network share once... and after that each time I'm trying to backup data it asks for credentials. Proper credentials provided but connection to network drive fails. This is definitely issue with software as nothing has changed since I did manage to connect first time.
I'm having the same problems as everyone else with the network drives. I am surprised the software is so "buggy" with the high ratings it gets. I can tell you I have spent countless hours trying to get it working right. This software costs way too much money to have to mess with it this much.
I'll be requesting a refund tomorrow, unfortunately.
Dave
I will go probably the same route. There is too much bugs in it and in addition to that performance is a disaster.
I tried different disk imaging software for backups and it worked 4-5 times faster that Acronis.
I can't afford to wait 8 hours to backup 500GB hard disk to external USB disk connected via USB 3.0.
Too slow, too buggy, not efficient.
That is how I would summarize this software.
Szymon
Hello,
Are you trying to backup to a mounted network drive? It is better to enter the full UNC path (\\Computer\Folder, et...)
That's what I am doing...going to \\NAS Drive Name\folder. I think what may be happening is it is actually doing the backup but it throws an immediate error when the job starts. The error says: "The backup is corrupt." view log. However, if you look in the task bar, it is running and after it finishes, then the message changes to: "The backup has successfully completed".
Very strange behavior indeed.
Dave
The truth is in the log. Can you validate the backup manually? Check the log to verify the validation went through.
Just want to share my workaround.
I had two shared folders created on my NAS each with it's own credentials. One for Acronis files (backup) and one for file storage (file).
The problem is either acronis won't authenticate or windows won't. If windows was able to connect to the file share, ATI2011 authentication keeps failing. If ATI2011 authenticates and is connected to the backup share, windows won't authenticate properly and could no longer connect to the file share.
I suspect this has something to do with ATI2011 since I didn't had this problem prior to upgrading from ATI2010.
Workaround:
Delete all saved credentials in windows for NAS
Removed the backup shared folder from NAS
Remapped the file shared folder in windows using one credential
Use the same credential for Acronis backup plan
My System
Windows 7 ultimate 64-bit
Buffalo NAS LS-WXL943
ATI 2011
By the way, I also had to create 3 backup plans to reduce my backup file size.
For some reason, backing up 142GB of data keeps failing with "unable to open file stream"error regardless if my target is a USB drive or a NAS.
Anyone know if the NAS issue was resolved in the latest version of TI 2011 or the new TI 2012?
Thomas,
Typically it is better to put the UNC path instead of pointing ATi to a mapped drive letter. Ideally, you would remove mapped folders before you set up the task.