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Email notification will not work

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I have used exactly the same settings I used for TI 2018 but it will not work. Also, I like non-stop-backup but the icon refuses to display in the SystemTray..

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Peter, what are your email notification settings here?  One important point learnt from another user recently, ensure you have no trailing spaces in your email credentials or name - ATI does not trim these if encountered!

As for the system tray icon for NSB, my understanding is that this would only be present when NSB is actually active, but you should check that the TrueImageMonitor.exe is running in Windows Task Manager as this is used to show these icons.

I have noticed that the cloud based email responses are missing in action over the last several days. I do get the task based emails every day.

Good point Tom, I hadn't realised that I haven't seen those for a while now but now you draw attention to it, I have just been getting my own task generated mails only.

Thank you all for your replies. I have checked that there are no trailing spaces and that Access for less secure apps in Gmail ( I access Gmail through Outlook 2016) is turned on. I have checked in TaskManager/StartUp and there is no reference to TrueImageMonitor.exe, that being the case I uninstalled then reinstalled but still no TrueImageMonitor.exe in TaskManager.

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I'm afraid I am not smart enough to be a halfwit, my password was generated by Roboform and was very complicated, I tried to enter it by hand and I managed to get one of the cases wrong.

 

My apologies for wasting your time.

Hi Peter, nothing to apologise for. We have all done similar things.

Ian