Backups fail with the latest versions of acronis true image 2019
With the latest versions (14610 and 14690) all backups fail


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I confirm ... same problem with all my PCs.
Can't backup and can't restore .... i must use the Bootable media to save and restore.
I noticed that the saves are fine instead Acronis says backup fail ... but when you restore theses backups another problem occur : ATI say that it doesn't find the location of the backup although the backup is in right place.
The 2 last builds have several bugs ...
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It seems to me there are no errors, but the backup says it has failed
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Hey guys, could you send us feedback with system reports from Help - send report?
Are you both backing up to external drives? Are the backup files on the drives? Did you try to open them by double-clicking?
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i said the backup works yes i can open it by double click .... but the big problem is the restore, ATI doesn't find the location of backup.
i think ATI stores original location and when the backup is moved (on external or another) it can't restore it, it detects original directory (where the backup saved the first time), and if the location isn't found it creates a blank folder, i don't tell you how many blank folders i have since i updated to this last build.
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James, do you move backups manually? If you move the backups manually, Acronis True Image will no longer be able to recover them until you re-add them from your new location.
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Renata Gubaydullina wrote:James, do you move backups manually? If you move the backups manually, Acronis True Image will no longer be able to recover them until you re-add them from your new location.
But i never have this problem before with All versions of Acronis , i use always Single version Scheme with Full Backup so the backup is never modified ... and this problem has link with Backups fail.
It's not logical to save Backup file only in one location .... the purpose of backup is we can save the backup anywhere and restore it from anywhere.
i repeat, i never have this problem before builds 14610 and 14690.
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I confirm everything written by James Walker. There are bugs in versions 14610 and 14690
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Guys, Acronis True Image has a move feature in case you would like to move a backup to another location:
https://www.acronis.com/en-us/support/documentation/ATI2019/index.html#…
We also have a "Reserve copy" feature if you would like to have separate copies in two different locations:
https://www.acronis.com/en-us/support/documentation/ATI2019/index.html#…
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Renata Gubaydullina wrote:Guys, Acronis True Image has a move feature in case you would like to move a backup to another location
i know that but i never store anything in the application ... i said above that i use Singe version Scheme so i use acronis and its services only when i need it ... so i haven't any backup stored in application and i can't use the feature to move because i delete the backup from acronis (i need only the backup file).
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James,
The behavior you describe is by design I believe. Most users store backup jobs/tasks in the app which runs in accordance with the schedule set by the user.
If you wish to use the Windows app to restore a backup you would need to use the Add Existing backup feature to browse to the backup file and bring that file back into the GUI of the app. You can then select the backup for restore.
At the bottom of the backup task column you will see a plus symbol and Add backup. Looking to the far right of the column you will see carat that looks like a "V". Click on that symbol and select Add existing backup.
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Enchantech wrote:James,
The behavior you describe is by design I believe. Most users store backup jobs/tasks in the app which runs in accordance with the schedule set by the user.
If you wish to use the Windows app to restore a backup you would need to use the Add Existing backup feature to browse to the backup file and bring that file back into the GUI of the app. You can then select the backup for restore.
At the bottom of the backup task column you will see a plus symbol and Add backup. Looking to the far right of the column you will see carat that looks like a "V". Click on that symbol and select Add existing backup
Thanks for this explanation ... but i know how to use the software and how to restore backup.
of course when i need to restore backup i add it to the application ... but this is the problem with the last build, when i add backup and want to restore it .... ATI says that it doesn't find the location of the backup.
Guys .... i report a bug, i didn't come here to know how Acronis True image works i use it since many years.
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Ok, one last question. after you add the backup did you reconfigure the backup job? If yes and the app still complains as you say then I agree, you found a bug. If that is the case you need to report that to Acronis Support by opening a case with them. Any issue that results in recovery not working is taken very seriously.
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Enchantech wrote:Ok, one last question. after you add the backup did you reconfigure the backup job? If yes and the app still complains as you say then I agree, you found a bug. If that is the case you need to report that to Acronis Support by opening a case with them. Any issue that results in recovery not working is taken very seriously.
Ok one last question : do you have Acronis True Image 2019 Build 14610 or 14690 ?? Test it by yourself and you will notice the bugs.
Thanks !
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James Walker wrote:Guys .... i report a bug, i didn't come here to know how Acronis True image works i use it since many years.
But this forum is not where you report bugs. This is where you might tell other users about strange behavior and ask if it looks like a bug. Or you might describe how you use the the product ask if there is a better way, etc.
You have described a situation. Very knowledgeable users have suggested that this behavior may be the expected behavior ... unless the failure continues after you have reconfigured your backup, in which case it may be a bug.
If I understand what I have read, you are using the product in a way that used to work but no longer works. This is either a bug or an intended change in the way ATI works. Nobody on this forum can change that.
If you believe you've found a bug you should open a problem report with Acronis Support.
If they tell you the product is working as designed you can use Feedback to request a change.
Or you can change the way you use the product.
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Patrick O'Keefe Thank you guy ... i though there is developers of Acronis here :)
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