Reinstall after CleanupTool: How to Bind to Cloud Resource?
My True Image installation became corrupted at some point. I only discovered this yesterday when I tried to install the latest version and the uninstall failed. So I did my research and ran the latest CleanupTool, then successfully installed True Image.
In the Online Dashboard, I can see the resource containing all the backups I previously made. This resource is offline. There is another resource with the same name with no backups which is online, obviously representing the new installation. How do I point the new installation to the old resource so that I can continue the lineage?


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Thanks, but things may have changed a little. I struggled a lot with the Add Backup step before discovering that it is unnecessary. Simply clicking the Reconfigure button on an Others backup will move it to This Computer, then one can adjust the options.
Scheduling data does not appear to be saved with the backup data, it may be that none of the options are, which would not be ideal - Backup Scheme, Exclusions, and Advanced Options are hopefully all saved with the backup..?
Anyway, I am updating my backup at last.
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Backup Scheme, Exclusions, and Advanced Options are hopefully all saved with the backup..?
Sorry Mike, but those configuration data are only stored on your computer, not within the backup image file(s). When you see the 'Reconfigure' button, then you need to set all the options again or accept the default settings provided by ATI.
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OK, thanks, but this means that in the case of an ATI installation corrupting and needing to be wiped clean, there's no way to ensure that backups continue with the same rules, as there's just too many things there to remember, especially since I would only make changes when needed. I would not remember most/all of such changes.
Corner case, yes, but I just faceplanted into that corner.
Thanks, though.
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Mike, if you make a full disk backup of your OS drive, then you are also backing up all the Acronis configuration data which is stored within the C:\ProgramData\Acronis folder structure.
In a worse case scenario, you could recover that folder structure back from your backup image. The only downside to doing such a recovery is that the files will reflect the status of your backups as of the time that the backup image was created.
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True, but due to the installation corrupting, I can't use the backed up installation, or trust the files within. If I knew which file(s) contained the config, and were certain that they could be transplanted, that would be a low budget way to manage this, but an export/import of configs would be good DR practice.
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Mike, ATI 2018 & 2019 both include a tool on the main ATI GUI Settings page which allows users to save their backup task configuration data to be saved to a zip file and later imported back.
The actual task configuration script (XML) files are found in the C:\ProgramData\Acronis\TrueImageHome\Scripts folder and can be viewed in any text editor.
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That's the one! I guess I really should read the release notes... :-)
Many thanks.
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