Acronis True Image V 9 Crashing?

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I have been using version 9 for a couple of years now without any problem, and recently reinstalled it onto a new PC, which we have had built. XP Pro Service pack 3. The program installs fine, but when I go to backup partitions it displays all the drives and partitions to backup, and you can select for backup, however, when the backup destination is called for: in this case a USB 500G external, when you click upon My Computer to break out the hard drive tree to select in this case drive G: the program crashes, and the usual Microsoft apology screen presents. I have tried completely removing and rebooting the software, but same problem every time; as soon as you try to break out the computer destination for storage tree, the program crashes and returns you to Desktop. It doesn't matter if you are backing up complete discs parttitions, or individual folders: every time I try to break out the hard drive tree by clicking My Computer, the program crashes?

Any thoughts appreciated.

Many thanks.

Wed, 11/10/2010 - 17:00
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Comments: 4769

Hello Brian,

Thank you for your post and welcome to the forum. I will definitely help you with resolving this issue.

Unfortunately it is difficult to say immediately why a program crashes. We will need to look at Dr.Watson crash dumps and AcronisInfo report.

Do you think you can send these files to me and I will be able to tell you what is causing the crash. I will follow-up with a private message in a few minutes with an ftp link so that you could upload the files to it, crash dumps are too large for a forum attachment.

Please let me know if you have additional questions.

Thank you.

Thu, 11/11/2010 - 12:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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You should note that 9 is very old version and might not work on some of the newer hardware setups. So don't be too disappointed if it turns out that 9 can be made to work onthe newer machine. It's cool that Anton is going to try to help-- I don't thin Acronis officially supports ver 9 any more.

good luck,
sh

Thu, 11/11/2010 - 14:04
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Scott!

Thank you for your kind comment!

Actually, you're right, Acronis True Image Home 9.0 is no longer developed, updated and supported by the Tech Department, and may not work on the modern hardware. But we can at least make sure that it's really a compatibility issue, not the product glitch.

As long as we don't need to escalate the case to the Development team there should be no issues with investigation.

Unfortunately, in case the issue's really caused by the compatibility issues, the only solution will be to upgrade to Acronis True Image Home 2011. We'd advise you to test the solution before making a decision as well as check the User's Guide: we've changed the GUI, and added some functionality.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 11/11/2010 - 20:41