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Attempts to recover disk using FTP connection results in message "Acronis True Image Home backup archive is corrupted..."

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Hi,

I have problem to recover disk using Acronis recovery CD from FTP server.

While backup on FTP server is without problems, all attempts to recover disk from image stored on FTP fails with message "Acronis True Image Home backup archive is corrupted. If the data is an image, you may try to recover data from it by mounting the image and recovering intact data.".

I can confirm that the file IS NOT CORRUPTED. I tried to transfer it from FTP (using TotalCommander FTP client) into Shared Folder on our local network and this time Acronis could recover image without problems.

I'm using latest build (5519) of Acronis recovery CD (ATIH2011_en-US.iso) for the test (downloaded directly from acronis web site).

Note:
ATIH2011_en-US.iso (build 5105) doesn't have this problem.

Can you help, please?

Svatoslav Chladek

0 Users found this helpful

Hello Svatoslav,

Thank you for your post and welcome to the forum. I will do my best to assist you.

I was able to find your case in our system and we are currently investigating this issue. If you have additional questions or any problems with the case please let me know.

Thank you.