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Acronis Boot Media doesn't work

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Hello, all I am a long time Acronis boot media user. I am on Dell Latitude 3570, Secure Boot on, partition GPT.

Whenever i boot up with acronis it shows up nothing at all into my drives + the system partitions are showing as BitLocker encrypted. I can't backup or restore. On the other hard it works normally in withdowsthough can create backups etc, But i preffer bootmedia directly.

Boot media - Linus based, Windows media boots then stops in a screen with some hazyy lines.

Give me ideas, i can't sleep for last 4 days.

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Evan, welcome to these public User Forums.

Whenever i boot up with acronis it shows up nothing at all into my drives + the system partitions are showing as BitLocker encrypted. I can't backup or restore. On the other hard it works normally in withdowsthough can create backups etc, But i preffer bootmedia directly.

Acronis boot media cannot work with BitLocker encrypted drives as it has no ability to unlock these, especially in the Linux based boot media.

Do you have BitLocker enabled on the drive or is it in a 'Waiting for activation' state that will show up as being encrypted to the Acronis media?
If it is the latter, then you can simply issue the command: manage-bde c: -off from an Administrator level command prompt or Powershell window.  

If you want to use Acronis boot media with BitLocker support, then you will need to consider using the MVP Custom ATIPE Builder tool to create this, as this does offer the option to include BitLocker support in boot media created using Windows PE.  See link in my signature.

Thanks for your reply, I haven't turned on any encryption from my end and whenever I boot up all partitions come up normally, I don't even have a password on my windows too. But it feels like it has something to do with my UEFI setup other tools like Macrium Reflect also shows drives are encrypted. After booting to ATI 2019 Linux boot media it shows my drives are blank, even when there is a lot of files there. Waiting for activation is not showing anywhere.

 

Never used MVP Custom ATIPE Builder tool can you point me to any video tutorial?

Evan, I would suggest that you do have BitLocker in a 'waiting activation' state given that this is not just an Acronis issue with boot media.

Open an Administrator level Command prompt or Powershell window:

To confirm the BitLocker status on your computer, type the command:
manage-bde -status

To turn BitLocker off for your C: OS drive, type the command:
manage-bde c: -off

Example from my own system:

PS E:\powershell> manage-bde -status
BitLocker Drive Encryption: Configuration Tool version 10.0.17763
Copyright (C) 2013 Microsoft Corporation. All rights reserved.

Disk volumes that can be protected with
BitLocker Drive Encryption:

Volume C: [Windows10old]
[OS Volume]

    Size:                 73.00 GB
    BitLocker Version:    None
    Conversion Status:    Fully Decrypted
    Percentage Encrypted: 0.0%
    Encryption Method:    None
    Protection Status:    Protection Off
    Lock Status:          Unlocked
    Identification Field: None
    Key Protectors:       None Found

Volume L: [Toshiba]
[Data Volume]

    Size:                 184.17 GB
    BitLocker Version:    2.0
    Conversion Status:    Used Space Only Encrypted
    Percentage Encrypted: 100.0%
    Encryption Method:    AES 128
    Protection Status:    Protection On
    Lock Status:          Unlocked
    Identification Field: Unknown
    Automatic Unlock:     Enabled
    Key Protectors:
        Password
        Numerical Password
        External Key (Required for automatic unlock)

PS E:\powershell>

Hey Steve,

Thanks, It worked. However, I still do not remember turning it on either. Just two questions
01. manage-bde c: -on = Will it turn on BitLocker?
02. Is this due to the TPM security built in the machine?

Thanks a lot for the reply.

Evan, glad the suggestion worked for you.  I would suggest using the GUI interface for BitLocker in the Windows Control Panel which gives you more control and options for this feature.

Seen this a ton with Dell systems.  Bitlocker is often active, but not enabled on factory OS installs with Windows 10.

https://www.dell.com/support/article/us/en/04/sln299056/dell-systems-th…

The BDE command Steve recommended is the best way to determine if it is "active" but not enabled as the GUI won't show the status like that, where the BDE command line will. After that though, the GUI is the easiest to use.