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Problems for Grant Full Disk Access help! ..

Thread needs solution

After, follow the instructions and unlock and drag, the two files APP and Helper do not appear. Already reboot again, and delete and install the application again and without success I can not do full backups.
Mojave10.14.2 (18C54) Acronis True Image 2019 23.4.17000
Someone who has the same problem? Thanks

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Erick, welcome to these public User Forums.

Please see KB 61832: Acronis True Image 2019: how to grant full disk access on macOS 10.14 Mojave

Steve, I already did the steps but when I do the Drag the files do not appear, I also do the unlock, then quit now, nothing does not appear ...Thanks

Erick, I am not a Mac user so have not tried to follow the steps in the KB document myself but as I understand, you have to follow them exactly as stated otherwise it doesn't work!

If you still have an issue, then please open a Support Ticket direct with Acronis to have them investigate why the KB help does not work for you?

Steve, I solved the problem, it was the Antivirus that did not let to make changes in the Disk and properties of the system. Thank you for your comments.

Erick, always glad to read of success, well done for finding the issue and thank you for sharing your feedback for others to find.