Skip to main content

Unable to automatically boot into Recovery Environment

Thread needs solution

Hey all,

Running into an issue with Acronis not wanting to boot into the recovery environment from the Windows UI.

  • running build #8058 of ATI 2017, Win 10, on a Shuttle XPC Cude Z370 w/ 16GB RAM/ i7-8700 CPU, SAMSUNG SSD 256GB as the OS Drive.
  • Back up and recovery of non-system disks works perfectly in Windows.
  • Back-up of OS Drive works perfectly.
  • When selecting recovery and then clicking the "restart" command machine will shutdown and reboot properly.
  • The machine will then boot directly back into Windows.
  • I do NOT have secure boot enabled. It is UEIF and not legacy boot.
  • In the HDD Properties window there is an "acronis boot" option.
  • When selected as the 1st boot option it will then restart and launch the recovery and recover successfully.
  • After the recovery the "Acronis boot" option is no longer in BIOS
  • Selecting to recover the drive requires me to preform the same process.

The issue is that this particular computer may not always be hooked up to a monitor and keyboard as we use it in the live event market for different types of theatrical shows and we may not be able to easily get into the BIOS menu. I know that this works on other Motherboards that I have worked with such as the X299 series, and Z270 and z370-A series of motherboards. Is there a setting I am missing somewhere or a reason that this would be happening?

 

At this point I'm looking for any pointers that anyone is willing to throw out here! Thanks in advanced!

0 Users found this helpful

Ian, welcome to these public User Forums.

What type of Samsung SSD is your OS drive here, and what is the BIOS SATA Controller mode for the drive?

Recovery of the OS drive should not be started from within Windows but rather done using the Acronis bootable Rescue Media instead, as this is much safer and avoids any issues caused by Acronis modifying the Windows Boot Configuration files.

I suspect that your Samsung SSD may be an NVMe M.2 type drive which would need additional device drivers in any Acronis boot media being used for recovery.

When you start a recovery from within Windows then Acronis creates a temporary Linux boot environment to boot from - this does not have support for NVMe drives nor for RAID if this is being used as the SATA controller mode for the drive.

You would need to create the alternative Windows PE version of the Rescue Media and add further drivers for your drive if it is NVMe with / without RAID.  The MVP Custom ATI PE Builder tool can help you create this type of media by responding to a series of prompts.