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True Image 2019 : differential backups create full backup everytime !

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Hello,

I've been using True Image for quite a while.It's been a few weeks though that I'm bugged by annoying issues : all my backups wether they are set to differential, incremental or chain of versions create new full backup every time they run (typically on a weekly basis). I've tried removing all TIB files and associated backup jobs, creating new ones : with no luck. Data is stored on a network storage. Client is urnning Win10 Pro 1809.

I can't find any useful info in the log viewer, here is an example :

10/02/2019 10:24:31: 00 31536 I00000000: -----
10/02/2019 10:24:31: 00 31536 I00000000: ATI Demon started. Version: 23.4.1.14690.
10/02/2019 10:24:31: 00 31536 I00640000: Attributs de la copie de réserve de la sauvegarde : format tib; need_reserve_backup_copy false;
10/02/2019 10:24:31: 00 31536 I00640002: Opération NVMe Samsung SSD 960 4B6Q démarrée manuellement.
10/02/2019 10:24:36: 00 31536 I00640000: Attributs de la copie de réserve de la sauvegarde : format tib; need_reserve_backup_copy false;
10/02/2019 10:24:36: 00 31536 I013C0000: Opération : Sauvegarde
10/02/2019 10:24:36: 00 31536 I0064000B: Priorité changée en Basse.
10/02/2019 10:24:36: 00 31536 I000B03F0: Créer une archive de sauvegarde Depuis : Disque 9 Vers le fichier : nas://XEONFEVER/Acronis/NVMe Samsung SSD 960 4B6Q.tib Compression : Normal Exclure : Fichiers correspondant au filtre Critère de concordance : hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\\AppData\Local\Temp, C:\Users\\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC
10/02/2019 10:24:36: 00 31536 I000101F8: L'opération en attente 173 a démarré : « Création de l'image de la partition ».
10/02/2019 10:24:36: 00 30872 I00640000: Écriture d'une version complète sur le fichier : NVMe Samsung SSD 960 4B6Q_full_b2_s1_v1.tib

Any help appreciated!

Thanks!

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Sorry but I can see no obvious reason for why your backups are only creating Full versions from the information given.  The log data looks normal.

What happens if you create a new small test backup task, of such as some small folders, then see if that works correctly for creating either differential or incremental backups?

If a new test backup gives the same issue, then I would suggest doing a Repair install of the latest build version of ATI 2019.  This is done by simply reinstalling over the existing application without doing an uninstall.

Linxeye.

If you can post screenshots of your backup task configuration screens we may be able to help you further.

Please find screenshots below of the backup job set on "chained versions" (I used differential or incremental in the past before the problem appeared).

@Steve : BTW I'm unable to repair the TI2019 setup. It only offers from control panel the ability to uninstall ?

The repair option will only be shown when you download & run the latest ATI installer program, not from the Control Panel.

Hello,

Repaired installation with full TI setup file. Just ran a backup job : it's no longer a full one ! Thanks :)

Good to hear that the repair looks to have helped here, thanks for the feedback.