Error Messages
I keep having issues with error messages followed by a message that backup was successful. For example, yesterday I did a backup, started manually, and when it was verifying I got an error message that it could not verify and said it might be caused by "poor media quality." (unfortunately I did not screen shot that message) I had two choices, retry or cancel. I tired retry a couple of times just to get the error message again. I came back this morning to see what happened and imagine my surprise to see that the program shows that it successfully validated last night.
So, I opened the log file and as far as I can tell it has a few errors but never successfully validated.
This issue, a backup that creates error messages but the summary shows it successfully validating, seems to happen to me repeatedly and makes me afraid that my backups may not be valid.
Attachment | Size |
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CaptureAcronis_summary.JPG | 38.95 KB |


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The log does not actually show that the validation completed successfully
The attached file, CaptureAcronis_summary.JPG which is showing up as a broken image now but shows up if you click on the link in the original post says "backup was successfully validated yesterday at 10:01PM" This is precisely my problem. I cancelled the validate so I am pretty sure that it did not complete and the log file viewer doesn't show it as having completed but the Acronis True Image 2019 software shows that it was successful.
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David, I can only suggest trying a manual validation for this backup, separate from the backup task itself.
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Steve,
Thank you for trying. I am going to try that and contact support. I contacted Acronis with a similar problem (summary shows success but log file shows failure) with a write error on a backup before but got no solution.
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