Filebackup problem

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 0

Hello,

My problem is about "File backup" system. I did a backup of some folders and then, just to test it, I tried to recover some data. I got some error (with 'everything telling my hex number' :/ - yeah thx ) and recover did not work. So i decided do delete this backup file and try to backup again(mayby there was some error during backup process I thought...). But... I can't even delete this backup from "My backups" list in main screen of ATIH2011. There is only another 'everything telling my hex number': 0x0009003E+0x00090034+0x0009FFFF+0x0000FFF0+0x800706BA, which of course cannot be found in "Knowledge Base". Greate...

Thu, 10/28/2010 - 19:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 2

I'm having the exact same problem. I get the usual "We are sorry. The is no information....". I tried, like you to delete backup files that were going nowhere. If I hadn't lost my serial number for version 10 I would get a refund for 2011and go back to it in a second. My trial Online Backup won't work, in fact, nothing works.

Fri, 11/26/2010 - 03:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Marek and Merv!

Thank you for finding time to join us and report about the issue, we really appreciate it. I understand your concern, and will be glad to help you.

There can be several possible caused for the problem you've faced. Unfortunately due to the lack of investigation information it's hard to identify the exact one, and it's required for successful solving the inconvenience.

Please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 11/26/2010 - 17:15