Skip to main content

Run ATI 2019 on Mac OS X Mojave logged on as non admin

Hi everyone,

I have Acronis True Image (ATI) 2016 that is installed on Mac OS X Mojave. When I run ATI 2016 using a non admin account I get a dialog box to enter admin`s username and password. That is a very easy and convenient way to provide necessary privileges to the application. 

I decided to try ATI 2019 recently, so when I ran it I got a message that I have to log on as an administrator to run ATI. That is a real pain, because I log on as an administrator very rarely, usually I work as a usual user without administrator privileges.

So is it possible to run ATI 2019 like ATI 2016?

0 Users found this helpful

I don't believe 2016 fully supports Mojave as Mojave just came out and 2016 was finalized a few years ago.  The user manual for 2016 says it only supports up to 10.11.x (officially).  

2019 officially supports Mojave.  Additionally, there is a new requirement in Mojave as well (due to new security) which is outlined in this KB article:

https://kb.acronis.com/content/61832

Hi Bobbo_3C0X1,

Thank you for a prompt reply!

Actually a lot of old apps work perfectly fine in Mojave even there is no official support from developers. It was a surprise for me as well. For example, Adobe Photoshop Elements v11 (released in 2012), Capture One Pro v8 (2014) and v10 (2016), Forklift v2 (2010). So, ATI 2016 is among them. I use ATI 2016 for daily backup (at night) some folders and files to my NAS.

I did everything described in this KB, no luck.

It would be great if anyone with ATI 2019 and Mojave could share their experience on whether it is really necessary to log on as an admin to run ATI 2019 on Mojave now.

My understanding is that it does require admin access - it's the same in Windows.  In Windows, automated tasks will run with the admin account when logged in as a standard user, but even to launch the GUI, you have to provide admin credentials.  I think this is because 1), it needs to interact with aspects of the OS that admininstrators only have access too and 2) not allow standard users to modify configurations created with the admin account.  

I have a Hackintosh VM with Mojave and Acronis, but haven't tested with a regular user account.  I'll see if I can make some time to play with it a bit to try and verify, but I'm pretty sure it's going to prompt for admin access to open the console when logged in with a non-admin account.

When I'm logged in as a standard user on Mojave, Acronis will not launch from the applications folder, nor from the top of the finder menu.  

When I log back in as admin, both launch the application and it opens immediately.  So, it looks like if you want to launch it, you do need to be logged in as admin, or possibly may need to try launching from terminal with sudo.  Didn't try that. But if the goal is for a standard user to use it, doesn't look possible.

On a positive note... I scheduled an automatic backup to run in a few minutes with the admin account.  I then completely logged off the admin account.  I then logged on with the standard account and waited a few minutes past the scheduled backup time.  I then logged off completely from the standard account and back onto the admin account.  I opened True Image and confirmed the schedule backup did complete on time, even though the admin account was not even logged in when it was scheduled. 

Happy to help and enjoyed learning something new in the process.