Backup without LAN - You do not have access rights to this file (FR log)

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Comments: 3

Hi,

 

I try to set a "backup without LAN" solution as described in the Acronis v12.5 UserGuide.

 

 

  • The Acronis Management Server is a Physical "Windows Server 2012 R2" named "bkp-vmware-2".
  • it is running a "VMware Agent for Windows"
  • it has access to VMware "vCenter" (v6.0) Server by its LAN network interface (1 GB)
  • it has access the the VMware "SAN" (Datastores, LUN) by its SAN interface (10 GB)
  • The "vCenter" (v6.0) controls 2 "ESXi" (v6.0.0) servers
  • The SAN is made of a "DELL-EMC Compellent".
  • The SAN Volumes are connected on the Management Server with "Microsoft ISCSI_initiator"
  • The ISCSI disks are listed in the Windows Disk Manager.

 

When i try to backup a Virtual Machine, it always fails with error message : "You do not have access rights to this file"

I searched the Acronis Knowledge Base with the error "You do not have access rights to this file" but all i found did not fix my problem.

Can you help me to find the solution please ?

Thank you .

 

Just below is a backup log

  • with French language inside
  • I replaced the Domain's name with "<My-Domain>"

2019-06-05T12:09:47:783+02:00 6616 I0135003A: User is running command. Command=Plan de sauvegarde « backup_Srv-Glpi-2b »; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:09:47:801+02:00 6616 I00000000: I00000000: RetrieveMachineInfo: info.Name = 'BKP-VMWARE-2.<My-Domain>'
2019-06-05T12:09:47:904+02:00 6616 I00000000: I00000000: RetrieveMachineInfo: info.Name = 'BKP-VMWARE-2.<My-Domain>'
2019-06-05T12:09:50:222+02:00 6412 I0135003A: User is running command. Command=Sauvegarder; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:09:50:225+02:00 6412 I00000000: I00000000: Task execution window: listen current preset from ADDD3200-8EAD-472B-AF97-274533ABCD6A
2019-06-05T12:09:50:282+02:00 6412 I00000000: I00000000: Backup Inclusions list:
2019-06-05T12:09:50:283+02:00 6412 I00000000: I00000000: SRV-GLPI-2b
2019-06-05T12:09:50:283+02:00 6412 I00000000: I00000000: Archive: E:/BACKUP_ACRONIS/\SRV-GLPI-2b-21EF727D-CE7F-485C-B506-BC0D0B2477E4-500D56D4-3D80-E106-DA03-8E50BEF4BCFFA
2019-06-05T12:09:50:290+02:00 6412 I00BD0000: Sauvegarde de la machine virtuelle « vm:500d56d4-3d80-e106-da03-8e50bef4bcff?type%3dvmwesx ».
2019-06-05T12:09:50:314+02:00 6412 I0135003A: User is running command. Command=Agent sélectionné : BKP-VMWARE-2.<My-Domain>; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:09:50:314+02:00 6412 I0135003B: Command has completed successfully. Command=Agent sélectionné : BKP-VMWARE-2.<My-Domain>; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:09:50:360+02:00 6412 I0135003A: User is running command. Command=Préparation de la sauvegarde de la machine virtuelle; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:09:52:406+02:00 6412 I00000000: I00000000: Task execution window: listen current preset from ADDD3200-8EAD-472B-AF97-274533ABCD6A
2019-06-05T12:09:52:687+02:00 6412 I00950000: Mode de suivi des blocs modifiés sélectionné : « Activer et utiliser le CBT ».
2019-06-05T12:10:00:304+02:00 6412 I00950000: Le suivi des blocs modifiés a été activé pour la machine virtuelle « SRV-GLPI-2b ».
2019-06-05T12:10:02:473+02:00 6412 I00530000: VixDiskLib 6.0.0 sera utilisé.
2019-06-05T12:10:05:322+02:00 6412 I0135003A: User is running command. Command=Création de l'instantané des applications cohérent (VSS); User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:10:05:322+02:00 6412 I00490000: Création de l'instantané des applications « Acronis_Wed Jun 05 12:10:05 2019
 » cohérent…
2019-06-05T12:10:05:268+02:00 6412 I0135003B: Command has completed successfully. Command=Préparation de la sauvegarde de la machine virtuelle; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:10:11:375+02:00 6412 I0135003B: Command has completed successfully. Command=Création de l'instantané des applications cohérent (VSS); tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:10:11:416+02:00 6412 I0135003A: User is running command. Command=Collecte des métadonnées de la machine virtuelle; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:10:11:663+02:00 6412 I00530000: La compression NBD VixDiskLib est désactivée.
2019-06-05T12:10:13:338+02:00 6412 W00530133: Erreur 0x530133: La signature NT du disque sauvegardé peut être différente de celle du disque virtuel cible. Des problèmes de démarrage peuvent se produire.
| niveau de suivi: attention
| canal: tol-activity#93CEEB7D-55A6-4B61-B961-C2EFFA7F5B87
| ligne: 0xc61573f663f5dbe5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:1484
| fonction: `anonymous-namespace'::Library::GetMbrGuardDisk
| $module: esx_srv_vsa64_13400
|
| erreur 0x530132: Échec de la mise en cache du MBR du disque virtuel qui est ouvert en mode NBD.
| ligne: 0xc61573f663f5dbfd
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:1508
| fonction: `anonymous-namespace'::Library::GetMbrGuardDiskImpl
| $module: esx_srv_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:13:492+02:00 6412 I00530000: La compression NBD VixDiskLib est désactivée.
2019-06-05T12:10:15:142+02:00 6412 I0135003B: Command has completed successfully. Command=Collecte des métadonnées de la machine virtuelle; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:10:15:181+02:00 6412 I0135003A: User is running command. Command=Suppression de l'instantané; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=2816ABD3-F71C-455C-9EDF-17F243F7FFF9; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T12:10:15:191+02:00 6412 I00490000: Supprimer l'image statique (snapshot-27073).
2019-06-05T12:10:20:725+02:00 6412 E0072804D: Erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| niveau de suivi: erreur
| canal: tol-activity#4CF5FEB4-98B7-458B-ABDC-D0AE426D8C1E
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:20:727+02:00 6412 E0135003D: Erreur 0x135003d: Command has failed. Command=Sauvegarder; tenantID=00000000-0000-0000-0000-000000000000
| niveau de suivi: erreur
| canal: tol-activity#4CF5FEB4-98B7-458B-ABDC-D0AE426D8C1E
| ligne: 0x4a8728dc8a1c9584
| fichier: e:\427\enterprise\common\tol\gating_activity.cpp:222
| fonction: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:20:901+02:00 6616 E01350016: Erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| niveau de suivi: erreur
| canal: tol-activity#ADDD3200-8EAD-472B-AF97-274533ABCD6A
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:20:902+02:00 6616 E01350016: Erreur 0x1350016: TOL: Failed to execute the command. Backup workflow
| niveau de suivi: erreur
| canal: tol-activity#ADDD3200-8EAD-472B-AF97-274533ABCD6A
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Backup workflow
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x1490002: L'étape « Sauvegarde » a échoué.
| ligne: 0x8edc81ea38fabad3
| fichier: e:\427\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:711
| fonction: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:20:906+02:00 6616 W00000000: L'activité est réussie avec des avertissements.
2019-06-05T12:10:20:915+02:00 6616 E0135003D: Erreur 0x135003d: Command has failed. Command=Plan de sauvegarde « backup_Srv-Glpi-2b »; tenantID=00000000-0000-0000-0000-000000000000
| niveau de suivi: erreur
| canal: tol-activity#ADDD3200-8EAD-472B-AF97-274533ABCD6A
| ligne: 0x4a8728dc8a1c9584
| fichier: e:\427\enterprise\common\tol\gating_activity.cpp:222
| fonction: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Plan de sauvegarde « backup_Srv-Glpi-2b »
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Plan de sauvegarde « backup_Srv-Glpi-2b »
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_13400
|
| erreur 0x1330029: Échec exécution commande.
| ligne: 0xe6792a5ee190de2a
| fichier: e:\427\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:216
| fonction: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_13400
|
| erreur 0x1350035: 2 activités n'ont pas réussi. L'une d'elle est affichée.
| ligne: 0x2e7e9e174f1fb713
| fichier: e:\427\enterprise\common\tol\replica\event_processor.cpp:104
| fonction: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:20:556+02:00 6412 E0095000D: Erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| niveau de suivi: erreur
| canal: tol-activity#E2ACCAA3-EAE2-485C-99D1-C9F75F277C9E
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T12:10:20:611+02:00 6412 E0135003D: Erreur 0x135003d: Command has failed. Command=Suppression de l'instantané; tenantID=00000000-0000-0000-0000-000000000000
| niveau de suivi: erreur
| canal: tol-activity#E2ACCAA3-EAE2-485C-99D1-C9F75F277C9E
| ligne: 0x4a8728dc8a1c9584
| fichier: e:\427\enterprise\common\tol\gating_activity.cpp:222
| fonction: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400

 

Wed, 06/05/2019 - 12:03
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

During VM backup in SAN transport mode (modes defined by VMware VDDK) the virtual disks are first opened in NBD mode to read metadata information, then these disks are closed and re-opened using the SAN transport mode to read through entire disk. According to your log file the error appears on very first attempt to open disks in NBD mode and this error is thrown from VMware VDDK library (so it didn't even reach the stage where SAN mode can be used). Typically this means failure to connect to particular ESXi host (using the address of this host provided by vCenter) from the agent when opening connection through VDDK. In order to troubleshoot the issue the VDDK logs should be enabled:

Create a system variable trace_vix_disk_lib with value 1:

  1. Right-click on My computer;
  2. Go to "Advanced System Settings";
  3. In the Advanced tab select Environmental Variables;
  4. Add "new" in System variables;
  5. Set name "trace_vix_disk_lib";
  6. Set value "1";
  7. Restart Acronis Managed Machine service;
  8. Start backup;
  9. Go to %ALLUSERSPROFILE%\Acronis\vix_disk_lib;

These logs may give clear answer on what went wrong on disk access attempt and if not, then the issue should be investigated by contacting our support team (make sure to collect these logs along with system report from the agent).

Thank you.

Wed, 06/05/2019 - 12:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Hi Vasily,

Thank you for your help.
I already opened a ticket at the paid Acronis Support but i have still not be contacted by them.

I added the System Variable, reboot, then start the backup again.

Here is the content of the file "C:\ProgramData\Acronis\vix_disk_lib\2019-06-05-14-55-04-3524" :

 

2019-06-05 14:55:04:040 1 VMware_VDDK: OBJLIB-LIB: Objlib initialized.
2019-06-05 14:55:04:050 1 VMware_VDDK: VixDiskLib: Attempting to locate advanced transport module in "C:\Program Files\Common Files\Acronis\VirtualWare\VixDiskLib\6.0.0".
2019-06-05 14:55:04:198 1 VMware_VDDK: VixDiskLib: Advanced transport plugin C:\Program Files\Common Files\Acronis\VirtualWare\VixDiskLib\6.0.0\bin\disklibplugin.dll was successfully loaded into vixDiskLib.
2019-06-05 14:55:04:198 1 VMware_VDDK: VixDiskLib: Enabling advanced transport modes.
2019-06-05 14:55:04:334 1 VMware_VDDK: 2019-06-05T14:55:04.334+02:00 info -[03864] [Originator@6876 sub=ThreadPool] Thread enlisted  
2019-06-05 14:55:04:335 1 VMware_VDDK: 2019-06-05T14:55:04.334+02:00 info -[06968] [Originator@6876 sub=ThreadPool] Thread enlisted  
2019-06-05 14:55:04:335 1 VMware_VDDK: OBJLIB-LIB: Objlib initialized.
2019-06-05 14:55:04:335 1 VMware_VDDK: 2019-06-05T14:55:04.334+02:00 info -[06096] [Originator@6876 sub=ThreadPool] Thread enlisted  
2019-06-05 14:55:04:348 1 VMware_VDDK: VixDiskLib: Initialize transport modes.
2019-06-05 14:55:04:589 1 VMware_VDDK: VixDiskLib: Available transport modes: file:san:hotadd:nbdssl:nbd.
2019-06-05 14:55:04:589 1 VMware_VDDK: VMware VixDiskLib (6.0) Release build-2498720
2019-06-05 14:55:04:739 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:04:740 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:04:740 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:04:740 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:04:741 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:04:922 1 VMware_VDDK: PREF early PreferenceGet(poll.forceSelect), using default
2019-06-05 14:55:04:922 1 VMware_VDDK: POLL Using the WSAPoll API Implementation for PollDefault
2019-06-05 14:55:04:996 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_Init: Initialization is completed.
2019-06-05 14:55:04:996 1 VixDiskLib_InitEx(libDir = C:\Program Files\Common Files\Acronis\VirtualWare\VixDiskLib\6.0.0, configFile = C:\Program Files\Common Files\Acronis\VirtualWare\VixDiskLib\vixDiskLib.config)
2019-06-05 14:55:04:996 1 VixDiskLib_ListTransportModes() = file:san:hotadd:nbdssl:nbd
2019-06-05 14:55:04:996 1 VMware_VDDK: VixDiskLib: VixDiskLib_PrepareForAccess: Prepare to access disk.
2019-06-05 14:55:04:997 1 VMware_VDDK: VixDiskLib: VixDiskLib_Connect: Establish connection.
2019-06-05 14:55:04:997 1 VMware_VDDK: VixDiskLib: Resolve host.
2019-06-05 14:55:05:027 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_AllowVMotion: Disable VMotion.
2019-06-05 14:55:05:083 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:05:085 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:05:085 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:05:085 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:05:085 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:07:777 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_FreeNfcTicket: Free NFC ticket.
2019-06-05 14:55:07:777 1 VixDiskLib_PrepareForAccess(params.vmxSpec = moref=vm-26425, params.serverName = 192.168.4.205, identity = Acronis Agent for VMware vSphere ESX(i)) = 0
2019-06-05 14:55:13:985 1 VMware_VDDK: VixDiskLib: VixDiskLib_ConnectEx: Establish connection using nbdssl:nbd.
2019-06-05 14:55:13:986 1 VMware_VDDK: VixDiskLib: VixDiskLib_Connect: Establish connection.
2019-06-05 14:55:13:986 1 VMware_VDDK: VixDiskLib: Resolve host.
2019-06-05 14:55:14:148 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:14:148 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:14:148 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:14:148 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:14:149 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)
2019-06-05 14:55:15:077 1 VMware_VDDK: UUID: SMBIOS UUID is reported as '44 45 4c 4c 58 00 10 34-80 57 b9 c0 4f 59 34 4a'.
2019-06-05 14:55:15:077 1 VMware_VDDK: FILE: FileLockDynaLink: Further process validation tools are: available
2019-06-05 14:55:15:466 1 VixDiskLib_ConnectEx(params.serverName = 192.168.4.205, connection = 7EE75B89C0, read_only = true, snapshotRef = snapshot-27074) = 0
2019-06-05 14:55:15:472 1 VMware_VDDK: VixDiskLib: VixDiskLib_OpenEx: Open a disk.
2019-06-05 14:55:15:472 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_GetNfcTicket: Get NFC ticket for [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk.
2019-06-05 14:55:18:402 1 VMware_VDDK: VixDiskLibVim: Request RandomAccessRO diskKey = 2000, readOnly = 1, openSnapshot = 0.
2019-06-05 14:55:19:400 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_FreeNfcTicket: Free NFC ticket.
2019-06-05 14:55:19:712 1 VMware_VDDK: 2019-06-05T14:55:19.712+02:00 error -[05608] [Originator@6876 sub=transport] Mounting VM vm-26425 using transport nbdssl failed : Could not write unmount information.  
2019-06-05 14:55:19:712 1 VMware_VDDK: 2019-06-05T14:55:19.712+02:00 error -[05608] [Originator@6876 sub=transport] Cannot use mode nbdssl to access [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk: Cannot mount using this method. (Mounting VM vm-26425 using transport nbdssl failed : Could not write unmount information.)  
2019-06-05 14:55:19:751 1 VMware_VDDK: 2019-06-05T14:55:19.751+02:00 error -[05608] [Originator@6876 sub=transport] Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.  
2019-06-05 14:55:19:752 1 VMware_VDDK: 2019-06-05T14:55:19.752+02:00 error -[05608] [Originator@6876 sub=transport] Cannot use mode nbd to access [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk: Cannot mount using this method. (Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.)  
2019-06-05 14:55:19:752 1 VMware_VDDK: VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.) at 4559.
2019-06-05 14:55:19:752 1 VMware_VDDK: VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk. Error 13 (You do not have access rights to this file) (Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.) at 4669.
2019-06-05 14:55:19:752 1 VMware_VDDK: VixDiskLib: VixDiskLib_Open: Cannot open disk [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk. Error 13 (You do not have access rights to this file) at 4707.
2019-06-05 14:55:19:752 1 VixDiskLib_Open(connection = 7EE75B89C0, name = [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk, flags = 4, diskHandle = 0) = 13
2019-06-05 14:55:19:790 1 VMware_VDDK: VixDiskLib: VixDiskLib_Disconnect: Disconnect.
2019-06-05 14:55:19:791 1 VixDiskLib_Disconnect(connection = 7EE75B89C0) = 0
2019-06-05 14:55:19:792 1 VMware_VDDK: VixDiskLib: VixDiskLib_ConnectEx: Establish connection using file:san:hotadd:nbd.
2019-06-05 14:55:19:792 1 VMware_VDDK: VixDiskLib: VixDiskLib_Connect: Establish connection.
2019-06-05 14:55:19:793 1 VMware_VDDK: VixDiskLib: Resolve host.
2019-06-05 14:55:20:231 1 VixDiskLib_ConnectEx(params.serverName = 192.168.4.205, connection = 7EE75B88A0, read_only = true, snapshotRef = snapshot-27074) = 0
2019-06-05 14:55:20:237 1 VMware_VDDK: VixDiskLib: VixDiskLib_OpenEx: Open a disk.
2019-06-05 14:55:20:237 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_GetNfcTicket: Get NFC ticket for [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk.
2019-06-05 14:55:22:092 1 VMware_VDDK: VixDiskLibVim: Request RandomAccessRO diskKey = 2000, readOnly = 1, openSnapshot = 0.
2019-06-05 14:55:22:505 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_FreeNfcTicket: Free NFC ticket.
2019-06-05 14:55:22:512 1 VMware_VDDK: 2019-06-05T14:55:22.512+02:00 error -[05608] [Originator@6876 sub=transport] Mounting VM vm-26425 using transport san failed : Could not write unmount information.  
2019-06-05 14:55:22:513 1 VMware_VDDK: 2019-06-05T14:55:22.512+02:00 error -[05608] [Originator@6876 sub=transport] Cannot use mode san to access [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk: Cannot mount using this method. (Mounting VM vm-26425 using transport san failed : Could not write unmount information.)  
2019-06-05 14:55:22:516 1 VMware_VDDK: 2019-06-05T14:55:22.516+02:00 error -[05608] [Originator@6876 sub=transport] Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.  
2019-06-05 14:55:22:517 1 VMware_VDDK: 2019-06-05T14:55:22.517+02:00 error -[05608] [Originator@6876 sub=transport] Cannot use mode nbd to access [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk: Cannot mount using this method. (Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.)  
2019-06-05 14:55:22:517 1 VMware_VDDK: VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.) at 4559.
2019-06-05 14:55:22:517 1 VMware_VDDK: VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk. Error 13 (You do not have access rights to this file) (Mounting VM vm-26425 using transport nbd failed : Could not write unmount information.) at 4669.
2019-06-05 14:55:22:517 1 VMware_VDDK: VixDiskLib: VixDiskLib_Open: Cannot open disk [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk. Error 13 (You do not have access rights to this file) at 4707.
2019-06-05 14:55:22:517 1 VixDiskLib_Open(connection = 7EE75B88A0, name = [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk, flags = 4, diskHandle = 0) = 13
2019-06-05 14:55:22:521 1 VMware_VDDK: VixDiskLib: VixDiskLib_Disconnect: Disconnect.
2019-06-05 14:55:22:522 1 VixDiskLib_Disconnect(connection = 7EE75B88A0) = 0
2019-06-05 14:55:25:645 1 VMware_VDDK: VixDiskLib: VixDiskLib_EndAccess: Disk access completed.
2019-06-05 14:55:25:646 1 VMware_VDDK: VixDiskLib: VixDiskLib_Connect: Establish connection.
2019-06-05 14:55:25:646 1 VMware_VDDK: VixDiskLib: Resolve host.
2019-06-05 14:55:25:646 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_AllowVMotion: Enable VMotion.
2019-06-05 14:55:27:140 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_FreeNfcTicket: Free NFC ticket.
2019-06-05 14:55:27:140 1 VixDiskLib_EndAccess(params.vmxSpec = moref=vm-26425, params.serverName = 192.168.4.205, identity = Acronis Agent for VMware vSphere ESX(i)) = 0
2019-06-05 14:55:30:275 1 VMware_VDDK: VixDiskLib: VixDiskLib_Exit: Unmatched Init calls so far: 1.
2019-06-05 14:55:31:276 1 VMware_VDDK: VixDiskLibVim: VixDiskLibVim_Exit: Clean up.
2019-06-05 14:55:46:269 1 VixDiskLib_Exit()

 

 

Here are the Alerts i get after the backup fail :

  • The MetaData Collect succeed with warning : "You do not have access rights to this file"
  • The Snapshot delete failed with message : "You do not have access rights to this file"

 

 

Just below is a backup log (After Vix_Disk_Lib) :

  • with French language inside
  • I replaced the Domain's name with "<My-Domain>"

 

2019-06-05T14:54:44:765+02:00 5940 I0135003A: User is running command. Command=Plan de sauvegarde « backup_Srv-Glpi-2b »; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:54:44:826+02:00 5940 I00000000: I00000000: RetrieveMachineInfo: info.Name = 'BKP-VMWARE-2.<My-Domain>'
2019-06-05T14:54:45:043+02:00 5940 I00000000: I00000000: GetCachedMachineNameFromRegistry: from registry <BKP-VMWARE-2.<My-Domain>>.
2019-06-05T14:54:45:043+02:00 5940 I00000000: I00000000: GTOB: acquiring root item
2019-06-05T14:54:45:085+02:00 5940 I00000000: I00000000: GTOB: root item acquired successfully
2019-06-05T14:54:45:155+02:00 5940 I00000000: I00000000: RetrieveMachineInfo: info.Name = 'BKP-VMWARE-2.<My-Domain>'
2019-06-05T14:54:51:809+02:00 5608 I0135003A: User is running command. Command=Préparation de la sauvegarde de la machine virtuelle; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:54:51:132+02:00 5608 I0135003A: User is running command. Command=Sauvegarder; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:54:51:297+02:00 5608 I00000000: I00000000: Task execution window: listen current preset from 0EDE82EA-A534-42F4-A699-B9FD46C29A6F
2019-06-05T14:54:51:387+02:00 5608 I00000000: I00000000: Backup Inclusions list:
2019-06-05T14:54:51:388+02:00 5608 I00000000: I00000000: SRV-GLPI-2b
2019-06-05T14:54:51:389+02:00 5608 I00000000: I00000000: Archive: E:/BACKUP_ACRONIS/\SRV-GLPI-2b-21EF727D-CE7F-485C-B506-BC0D0B2477E4-500D56D4-3D80-E106-DA03-8E50BEF4BCFFA
2019-06-05T14:54:51:670+02:00 5608 I00BD0000: Sauvegarde de la machine virtuelle « vm:500d56d4-3d80-e106-da03-8e50bef4bcff?type%3dvmwesx ».
2019-06-05T14:54:51:760+02:00 5608 I0135003A: User is running command. Command=Agent sélectionné : BKP-VMWARE-2.<My-Domain>; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:54:51:766+02:00 5608 I0135003B: Command has completed successfully. Command=Agent sélectionné : BKP-VMWARE-2.<My-Domain>; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:54:53:068+02:00 5608 I00000000: I00000000: Task execution window: listen current preset from 0EDE82EA-A534-42F4-A699-B9FD46C29A6F
2019-06-05T14:54:53:617+02:00 5608 I00950000: Mode de suivi des blocs modifiés sélectionné : « Activer et utiliser le CBT ».
2019-06-05T14:55:00:511+02:00 5608 I00950000: Le suivi des blocs modifiés a été activé pour la machine virtuelle « SRV-GLPI-2b ».
2019-06-05T14:55:02:392+02:00 5608 I00530000: VixDiskLib 6.0.0 sera utilisé.
2019-06-05T14:55:07:778+02:00 5608 I0135003B: Command has completed successfully. Command=Préparation de la sauvegarde de la machine virtuelle; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:55:07:824+02:00 5608 I0135003A: User is running command. Command=Création de l'instantané des applications cohérent (VSS); User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:55:07:825+02:00 5608 I00490000: Création de l'instantané des applications « Acronis_Wed Jun 05 14:55:07 2019
 » cohérent…
2019-06-05T14:55:13:937+02:00 5608 I0135003A: User is running command. Command=Collecte des métadonnées de la machine virtuelle; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:55:13:900+02:00 5608 I0135003B: Command has completed successfully. Command=Création de l'instantané des applications cohérent (VSS); tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:55:15:471+02:00 5608 I00530000: La compression NBD VixDiskLib est désactivée.
2019-06-05T14:55:19:792+02:00 5608 W00530133: Erreur 0x530133: La signature NT du disque sauvegardé peut être différente de celle du disque virtuel cible. Des problèmes de démarrage peuvent se produire.
| niveau de suivi: attention
| canal: tol-activity#1408009D-1094-4ED8-A870-5752B7E9460F
| ligne: 0xc61573f663f5dbe5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:1484
| fonction: `anonymous-namespace'::Library::GetMbrGuardDisk
| $module: esx_srv_vsa64_13400
|
| erreur 0x530132: Échec de la mise en cache du MBR du disque virtuel qui est ouvert en mode NBD.
| ligne: 0xc61573f663f5dbfd
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:1508
| fonction: `anonymous-namespace'::Library::GetMbrGuardDiskImpl
| $module: esx_srv_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:20:236+02:00 5608 I00530000: La compression NBD VixDiskLib est désactivée.
2019-06-05T14:55:22:522+02:00 5608 I0135003B: Command has completed successfully. Command=Collecte des métadonnées de la machine virtuelle; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:55:22:591+02:00 5608 I0135003A: User is running command. Command=Suppression de l'instantané; User=<My-Domain>\Administrateur; clientProfileID=BC07D68E-8A5D-2BD7-2926-C10A64B04D02; clientSessionID=04F2F36F-59D6-4275-BE99-F640452A2B8F; tenantID=00000000-0000-0000-0000-000000000000
2019-06-05T14:55:22:602+02:00 5608 I00490000: Supprimer l'image statique (snapshot-27074).
2019-06-05T14:55:27:712+02:00 5940 E01350016: Erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| niveau de suivi: erreur
| canal: tol-activity#0EDE82EA-A534-42F4-A699-B9FD46C29A6F
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:27:713+02:00 5940 E01350016: Erreur 0x1350016: TOL: Failed to execute the command. Backup workflow
| niveau de suivi: erreur
| canal: tol-activity#0EDE82EA-A534-42F4-A699-B9FD46C29A6F
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Backup workflow
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x1490002: L'étape « Sauvegarde » a échoué.
| ligne: 0x8edc81ea38fabad3
| fichier: e:\427\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:711
| fonction: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:27:727+02:00 5940 W00000000: L'activité est réussie avec des avertissements.
2019-06-05T14:55:27:736+02:00 5940 E0135003D: Erreur 0x135003d: Command has failed. Command=Plan de sauvegarde « backup_Srv-Glpi-2b »; tenantID=00000000-0000-0000-0000-000000000000
| niveau de suivi: erreur
| canal: tol-activity#0EDE82EA-A534-42F4-A699-B9FD46C29A6F
| ligne: 0x4a8728dc8a1c9584
| fichier: e:\427\enterprise\common\tol\gating_activity.cpp:222
| fonction: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Plan de sauvegarde « backup_Srv-Glpi-2b »
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Plan de sauvegarde « backup_Srv-Glpi-2b »
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_13400
|
| erreur 0x1330029: Échec exécution commande.
| ligne: 0xe6792a5ee190de2a
| fichier: e:\427\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:216
| fonction: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_13400
|
| erreur 0x1350035: 2 activités n'ont pas réussi. L'une d'elle est affichée.
| ligne: 0x2e7e9e174f1fb713
| fichier: e:\427\enterprise\common\tol\replica\event_processor.cpp:104
| fonction: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:27:342+02:00 5608 E0072804D: Erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| niveau de suivi: erreur
| canal: tol-activity#B277F0F2-0FAF-4362-98C4-4CDC4ED32CDD
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:27:363+02:00 5608 E0135003D: Erreur 0x135003d: Command has failed. Command=Sauvegarder; tenantID=00000000-0000-0000-0000-000000000000
| niveau de suivi: erreur
| canal: tol-activity#B277F0F2-0FAF-4362-98C4-4CDC4ED32CDD
| ligne: 0x4a8728dc8a1c9584
| fichier: e:\427\enterprise\common\tol\gating_activity.cpp:222
| fonction: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_13400
|
| erreur 0x1350016: TOL: Failed to execute the command. Sauvegarder
| ligne: 0x8d165e86fb819597
| fichier: e:\427\enterprise\common\tol\command\command.cpp:457
| fonction: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_13400
|
| erreur 0x72803b: La sauvegarde des machines virtuelles a échoué
| ligne: 0xc35c04057128feae
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:478
| fonction: Gtob::Backup::VMInstanceBackupProcess::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804e: Les machines virtuelles n'ont pas toutes été sauvegardées.
| ligne: 0xc35c04057128fef1
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:545
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachines
| $module: disk_bundle_vsa64_13400
|
| erreur 0x72804d: Échec de la sauvegarde de la machine virtuelle « SRV-GLPI-2b ».
| ligne: 0xc35c04057128ff35
| fichier: e:\427\enterprise\managers\gtob\backupers\vm_instance_backuper\impl\vm_instance_backuper.cpp:613
| fonction: Gtob::Backup::VMInstanceBackupProcess::BackupMachine
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728012: Échec de la préparation pour la sauvegarde.
| ligne: 0x28314c961de7d7b6
| fichier: e:\427\enterprise\migration\impl\manager_vmbackup.cpp:2759
| fonction: MigrationManagement::MigrationManagerImpl::Backup
| $module: disk_bundle_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:27:158+02:00 5608 E0095000D: Erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| niveau de suivi: erreur
| canal: tol-activity#CCD5516B-90A3-474C-AAEA-1C3DC8C40348
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400
2019-06-05T14:55:27:218+02:00 5608 E0135003D: Erreur 0x135003d: Command has failed. Command=Suppression de l'instantané; tenantID=00000000-0000-0000-0000-000000000000
| niveau de suivi: erreur
| canal: tol-activity#CCD5516B-90A3-474C-AAEA-1C3DC8C40348
| ligne: 0x4a8728dc8a1c9584
| fichier: e:\427\enterprise\common\tol\gating_activity.cpp:222
| fonction: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_13400
|
| erreur 0x1490003: La sauvegarde a échoué.
| ligne: 0x1cd98aae889424f9
| fichier: e:\427\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| fonction: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_13400
|
| erreur 0x10424
| ligne: 0xd1ab7fa1e56ec70b
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:979
| fonction: DiskManagement::VirtualMachineOpenOpImpl::Execute
| $module: disk_bundle_vsa64_13400
|
| erreur 0x95000d: Echec de l'exécution de l'opération demandée.
| ligne: 0xd1ab7fa1e56ec831
| fichier: e:\427\enterprise\disk_manager\daapi1\virt_op.cpp:1273
| fonction: DiskManagement::VirtualMachineOpenOpImpl::OpenVm
| $module: disk_bundle_vsa64_13400
|
| erreur 0x728003: Échec de la préparation pour la sauvegarde.
| ligne: 0xf56319586dedc188
| fichier: e:\427\enterprise\migration\impl\computer_browser.cpp:119
| fonction: MigrationManagement::`anonymous-namespace'::SubscribingEmulatedComputer::OpenDisks
| $module: disk_bundle_vsa64_13400
|
| erreur 0x53005e: Échec de l'ouverture du fichier du disque virtuel « [SCV-GLPI] SRV-GLPI-2b/SRV-GLPI-2b.vmdk ».
| ligne: 0xc61573f663f5d8bb
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:674
| fonction: `anonymous-namespace'::VixDiskHolder::VixDiskHolder
| $module: esx_srv_vsa64_13400
|
| erreur 0xd: You do not have access rights to this file
| ligne: 0xc61573f663f5d7e5
| fichier: e:\399\enterprise\virtualware\raw\vmware\vixdisklib\vixdisklib.cpp:460
| fonction: `anonymous-namespace'::LibHolder::Open
| $module: esx_srv_vsa64_13400

 

 

Wed, 06/05/2019 - 13:15
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Posts: 22
Comments: 3800

Hi,

The issue appears to be related to the French locale of Windows:

2019-06-05 14:55:14:148 1 VMware_VDDK: FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Unknown error 183 (0xb7) (183)

VMware VDDK expects a UTF-8 path to temporary folder, while French locale enforces non-UTF-8 characters in temporary folder name (the "systéme" word is used in path).

This problem should be solved by defining the VDDK temporary path manually (avoid using non-UTF-8 characters) in the configuration file as described in https://kb.acronis.com/content/61217 (it looks like this KB hasn't been tried yet)

Thank you.

Wed, 06/05/2019 - 14:44
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