Acronis Cloud backup long cleanup times
I got notice of 2020 beta today. Looking forward to testing it out tonight once I get my VM updated and patched.
The 2020 beta just released today. I'm sure some testing and feedback will be welcome for those with this issue. 2020 is supposed to have a new backup technology method for NEW local and cloud backup tasks that should be more reliable... although not sure how it will handle cleanups compared to 2019 and earlier versions.
Haven't got to testing whether this long cleanup issue is resolved with the ATI 2020 Beta yet but hope to test it as soon as am able.
I am currently testing with ATI 2020 beta - new task rather than existing one. I have created a thread on the beta forum for the test.
No improvement seen for my main Disk & Partitions backup to the Cloud with ATI 2020 for me - if anything the cleanup time has increased but will need to do further testing to see if this was a blip or not?
I am still seeing the same issue - installed ATI 2020 over a week ago. Backups seem slightly slower, but more importantly the cleanup time is is unchanged. Typically the backup completes in well under an hour, but cleanup takes 2-3 hours.
Andrew, the key difference I see with the ATI 2020 beta version is the option to increase the number of versions stored and duration that versions are kept - which has a positive effect on cleanup times in the short term but suspect the longer cleanup will return once the new thresholds are reached! Ideally, we need Acronis to do the cleanup in the Cloud and not tie up the local computer while doing so, as this would then allow a further task to be run if needed.
I sure hope ATI 2020 corrects the problem with long clean up times. I have had an open ticket for months and only been told the issue requires investigation.
I have about 1 TB in the cloud and the cleaning up phase can last for 3 hours, sometimes more.
I have ATI 2020 and the cleanup time is still excessive. Has been over 10 minutes of the less than 1 minute message appearing
Nothing has changed with ATI 2020 Cloud taking excessively l...o...o...o...o...o...o...ong cleanup times (3-4 hours). Whatever code line some programmer created during the last 2019 upgrade was/is a BIG BUG! It should not require that much expertise for them to go back in and determine what they did. They said it would be fixed in the new version. The 2020 release notes cite issues, but no mention of this bug. Acronis, give back control of our software we paid for! Let go!
BTW, I again reported it to customer service via chat on another issue and they escalated it to their higher level management team (LOL). I just submitted an email:
With the last upgrade version of ATI 2019 desktop and continuing with the new 2020, cloud backup is requiring 3-4 hours to "clean up" after backing up to cloud, thereby locking up our desktop application. This is a bug that has been reported numerous times by numerous users, and continues today. Where is John Zani? Where does the buck stop on this issue?
usgroupie wrote:Nothing has changed with ATI 2020 Cloud taking excessively l...o...o...o...o...o...o...ong cleanup times (3-4 hours). Whatever code line some programmer created during the last 2019 upgrade was/is a BIG BUG!
They moved to the Archive 3 architecture for Cloud backups with ATI 2019. It was already being used by Backup 12.5. This architecture is now used for disk and partition based backup in ATI 2020.
They seemed to have hidden the problem by including the cleanup in the backup task then reporting very quick cleanup time (you have to work it out manually as difference between the end of backup and the completion of the cleanup).
Ian
Thank you Ian. So it's architecture? Sounds like you understand this (I don't), so can you tell them how to fix it? Sounds like a simple fix.
usgroupie wrote:Thank you Ian. So it's architecture? Sounds like you understand this (I don't), so can you tell them how to fix it? Sounds like a simple fix.
None of the MVP's have access to any of the code used by Acronis for these features of the application and I doubt there is any simple fix for this long cleanup issue.
The key change that I would like to see for this issue is to remove the dependency on the local system when any cleanup actions are running, so that when the backup is finished, another task could be run instead of being queued while cleanup is done on the Cloud servers.
Steve Smith wrote:The key change that I would like to see for this issue is to remove the dependency on the local system when any cleanup actions are running, so that when the backup is finished, another task could be run instead of being queued while cleanup is done on the Cloud servers.
+1 for that
Also making validation independent of other task so you can run a backup while validating another backup.
+1 Billion
At a minimum with cloud backups. Preferably all backups.
FYI ... latest response from Acronis this morning:
"Issue cloud cleanup hangs at 1 minute remaining and takes 4 hours to complete the process and it delays the next scheduled cloud backup is still not resolved.
"Our Developers are working on the fix for this problem and it will be available in an upcoming release. There is no exact date of this release as of now. However, if you would like to receive updates on new releases you may subscribe to our newsletters which will ensure you are notified when the update first becomes available. You can subscribe to the newsletters by visiting this link (https://account.acronis.com/settings)."
Thanks for your update - the no exact date for the fix seems to be a standard canned reply these days.
For myself this hasn't been a significant issue since using ATI 2020 as I am able to increase the retention options (as shown below) which means that cleanup hasn't run yet for the low number of backups I make to the cloud. I only really use the cloud for testing alongside my local / network backups.
Has there been any more recent update on this issue since August? I've had the same issue as long as I can remember... My Cloud full disk backup cleanups take several hours, in the range of 2-5 hours.
I am still on ATI 2019, although from the above it does not sound like ATI 2020 fixes it.
Tom
I am running 2020 build 21400 on windows 10 64 bit and the cleanup times have be much faster and the countdown details are true to the length of time required.
I have a similar story: I am also running 2020 build 21400 on windows 10 64 bit. I have about 290GB backed up to the cloud and previously cleanup would regularly take 2-3 hours. I have not seen any extended cleanup times for many months and most daily backups complete in 20-30 minutes.
Hi All
I just updated to Windows 10 build 1909 and am now once again experiencing long clean up times for my Acronis 2020 cloud backup
Ron, I have not been seeing the long cleanup times when using ATI 2020 but this may be for several reasons.
- I have a new, faster laptop where I created new backups to the Cloud with 2020, so am using the latest file format for disk backups which is meant to resolve some of these issues.
- The new backups have not yet reached the numbers of versions / retension criteria that trigger cleanup on this new laptop. Backups are not scheduled, and ATI 2020 allows for more versions and longer retension too.
If you are running backups to the cloud that were originally created on ATI 2019 (or earlier) then you may want to consider deleting these and making new backups with ATI 2020 (unless you have sufficient cloud storage to allow making new backups alongside the old ones?).
I am away from base at the moment but will try to remember to check on my old laptop where I originally reported this issue for, to check if I am seeing the long cleanup there still or not? I have to confess that I can't remember if I recreated those backups on 2020 or not, but may be able to tell from the Activity page of the task?
Steve;
Thank you for your input. I have tried your suggestions and am still experiencing long clean up times.
ATI2020 pre windows build 1909 was working well. Now that build 1909 is in place, the cleanup time is once again excessive. There must be some correlation between build 1909 of windows 10 and the cleanup time as an identical backup laptop pre build 1909 is not experiencing the excessive cleanup times.
Ron, for me build 1909 of Win 10 seemed to be a very small update that took virtually no time to install, such that I didn't think it had at first until I checked later, but I haven't seen any changes to the laptop since it installed.
I haven't piped in for a while because nothing had changed ... still long cleanup times. However, I note that one Desktop PC w/ ATI 2020 Build 21400, and after the last Win 10 update 1909, cloud backups no longer do a cleanup for the last 7 days. I do cloud backups each night.
Other Desktop PC has ATI 2019 Build 17750 and Win 10 1909 update and likewise no longer has cleanups.
It appears that Win 10 1909 has resolved the issue for my OS. Also have laptop with ATI 2019, but do not backup to cloud.
Please check the cleanup settings for your Cloud task in case these have been changed by the recent issues caused by changes on the Acronis data centre servers for the Dashboard?
See forum topic: True Image 2020 -Backup option settings loss - which has affected many hundreds of users across ATI 2017 through 2020 versions.
Steve;
I just installed ATI 2020 build 22510 and it addresses the issues brought on by the latest MS Windows 10 build 1909.
Ron, thanks for the update, have just installed 22510 on my laptop to see how it goes!
Acronis True Image 2020, build 22510. Same problem.
Cleaning takes many hours.
Gionata, welcome to these public User Forums.
I am not seeing this issue currently on my main laptop where I am using the new retention settings for my Cloud backups, but this may be because my main backup has not yet reached the point of doing any cleanup. My other backup of Files & Folders is cleaning up very quickly.
Just checked on another laptop and that too is cleaning up immediately with no more long delays.
Check your own retention settings, and perhaps consider starting a new backup to the Cloud if the problem one was created on an earlier version of ATI such as 2019 or earlier.
Build 22510, less than a minute has been going for over an hour already. Upload speed is 24.7Mbps, direct hardline to the internet on my laptop. Checked down and up speed on another computer and it was 936 down and 41 up. What is the deal with this software?
Frank Spata wrote:Build 22510, less than a minute has been going for over an hour already. Upload speed is 24.7Mbps, direct hardline to the internet on my laptop. Checked down and up speed on another computer and it was 936 down and 41 up. What is the deal with this software?
Hello Frank, I'd try the recommendations from https://kb.acronis.com/content/46770#Slow_backup_to_Acronis_Cloud6
Hi Ekaterina, if the issue being reported by Frank is related to the clean-up process for his Cloud backup, then KB 46770 is not relevant here as this is activity taking place on the Cloud servers during which time, the local computer shows as Frank has reported 'less than 1 minute' instead of giving a more meaningful message to show there is clean-up activity happening!
The Activity page for the Cloud task will show that this is what is happening (after the process has concluded!).
Steve Smith wrote:activity taking place on the Cloud servers during which time, the local computer shows as Frank has reported 'less than 1 minute' instead of giving a more meaningful message to show there is clean-up activity happening!
The Activity page for the Cloud task will show that this is what is happening (after the process has concluded!).
Thank you, Steve, understand now! If the issue is not with the actual performance, but with the progress display, it was already reported to the RnD, only the backup operation though (TI-179330 Disk and Entire PC Backups to Local and Cloud destinations progress bar does not represent actual progress and stays at "less than 1 minute" for most of the time) and marked as Fixed. I'll clarify with my colleagues, prob we need to create another task for the cleanup\replication activities..
I am having the same issue. In fact, my problem is two-fold.
Yesterday I noticed that my automatic cloud backup had not backed up since 26 of January 2020. I had not turned anything off, and my subscription is still active.
Late yesterday I went about the process of backing up to Acronis Cloud per the usual steps. The initial backup took about 30 minutes to go through, but then got hung up on the "Cleaning up..." phase with "less than 1 minute". This 1 minute never stops.
I've tried rebooting and restarting the process with the same results.
Thankfully, I have backed up my content on thumb drive since I really connot rely on Acronis at the moment.
Is there a solution to this problem yet?
Hmm I have the same problem now. I have a MacBook pro late 2019 version 16 inch version. I did not see this problem for the first few backups. just over the last few weeks my cloud backups were failing or got stuck in the calculating time left for a long time and now I am seeing it stuck on < 1 min left.Was on line with the on line support tech for 2 to 3 hours. Tech suggested removing and starting new cloud backups I agreed but he could not stop stop new replications to start automatically to the old cloud backus so he decided to kick it up to level 2 support. Spent a couple of hours taking all kinds of system dumps etc. Got case number and actions performed only yesterday (2days later). Have not heard back on the prognosis or solutions. Backup solution that does not work is not a back up solution but a problem.