Backup to Tape Library or backup to local folder not possible

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Beginner
Posts: 1
Comments: 1

Hi, 

We are having the following setup: 

  • 1 ESX vCenter Cluster with 2 physical ESXi hosts
  • 1 physical Linux Server that has Acronis Backup Server installed (Management Server) and a supportedTape Library attached via SAS. 
  • an USB Disk locally attached to the backup server mounted as /mnt/backupdisk

We try to take a full VM backup from vCenter: 

1. From the Cluster to the USB disk mounted on Bck1. Is my assumption correct that /mnt/backupdisk should be accessible as target through the backup server's agent? Or do we need to present this disk as an NFS share? Or do I need to connect it to one of the ESX hosts? Detailed log below 

2. From the Cluster to tape. Is my assumption correct that direkt backup to tape from vCenter is supported? Or do I need to backup to disk first (see point 1.) and in a second step to tape? Detailed log below 

Note: During the installation of the backup software we got some issues with snapapi on the backup server. Acronis Support provided a different version of snapapi as an rpm that we should install - I assume that it's correct, but I don't know how to check if the rpm installation is really completed (I am on a non rpm-based Linux = Ubunutu) or if there is still a problem with snapapi.  

Thx and regards

Andreas

 

* Error Msg for vCenter to Disk 

 

Datum und Zeit

05. Juli 2019, 14:16:46

Code

0x01350016+0x01350016+0x01330029+0x01350016+0x01350016+0x01330021+0x009A000D+0x009A000D+0x00040007+0x0004000E

Modul

309

Nachricht

Backup ist fehlgeschlagen

Zusätzliche Informationen:

------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB819597
Felder: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_bundle_glxa64_13400"}
Nachricht: TOL: Failed to execute the command. Backup plan 'vSphere_Prod_VMs'
------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB819597
Felder: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_bundle_glxa64_13400"}
Nachricht: TOL: Failed to execute the command. Backup plan 'vSphere_Prod_VMs'
------------------------
Fehlercode: 41
Modul: 307
Zeileninfo: 0xE6792A5EE190DE2A
Felder: {"$module":"mms_bundle_glxa64_13400"}
Nachricht: Failed to execute the command.
------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB819597
Felder: {"CommandID":"6F33AD8F-B487-4B18-87A3-C5DBD7B77B95","$module":"mms_bundle_glxa64_13400"}
Nachricht: TOL: Failed to execute the command. Checking sources and vault in backup plan
------------------------
Fehlercode: 22
Modul: 309
Zeileninfo: 0x8D165E86FB819597
Felder: {"CommandID":"6F33AD8F-B487-4B18-87A3-C5DBD7B77B95","$module":"mms_bundle_glxa64_13400"}
Nachricht: TOL: Failed to execute the command. Checking sources and vault in backup plan
------------------------
Fehlercode: 33
Modul: 307
Zeileninfo: 0x5D2A9295CC9442E7
Felder: {"$module":"mms_bundle_glxa64_13400"}
Nachricht: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
------------------------
Fehlercode: 13
Modul: 154
Zeileninfo: 0x09A79F20828BCA60
Felder: {"IsReturnCode":"1","$module":"disk_bundle_tape_off_glxa64_13400"}
Nachricht: The vault is unavailable.
------------------------
Fehlercode: 13
Modul: 154
Zeileninfo: 0x90BBCA5EAF5C5CB3
Felder: {"$module":"disk_bundle_tape_off_glxa64_13400"}
Nachricht: The vault is unavailable.
------------------------
Fehlercode: 7
Modul: 4
Zeileninfo: 0xBE655347A99BC282
Felder: {"$module":"disk_bundle_tape_off_glxa64_13400"}
Nachricht: Error occurred while opening the file.
------------------------
Fehlercode: 14
Modul: 4
Zeileninfo: 0xBE655347A99BC1F2
Felder: {"$module":"disk_bundle_tape_off_glxa64_13400"}
Nachricht: /mnt/backupDisk/

**Error Msg for vCenter  to Tape

Datum und Zeit

05. Juli 2019, 14:14:38

Code

2390

Modul

309

Nachricht

The activity has failed due to a restart of the service.

Zusätzliche Informationen:

------------------------
Fehlercode: 78
Modul: 309
Zeileninfo: 0x7564DA35B0F1EAF5
Felder: {"$module":"mms_bundle_glxa64_13400"}
Nachricht: The activity has failed due to a restart of the service.
------------------------
Fehlercode: 205
Modul: 309
Zeileninfo: 0x7564DA35B0F1EAFD
Felder: {"$module":"mms_bundle_glxa64_13400"}
Nachricht: The activity has failed due to an unexpected machine reboot or the backup process was terminated.

 

 

 

 

 

Fri, 07/05/2019 - 12:13
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Andreas,

welcome to Acronis forums!

Thanks for sharing your log files. 

According to the first log file, the error message is "The vault is unavailable."

 Is my assumption correct that /mnt/backupdisk should be accessible as target through the backup server's agent? 

You are right. The /mnt/backupDisk/ backup location should be available from the Agent that creates this backup.

As for the second log file, the error message is " The activity has failed due to a restart of the service" and the most possible reason for a service restart is indicated lower as "The activity has failed due to an unexpected machine reboot or the backup process was terminated".

Otherwise, please check whether service_process could have crashed. To investigate this issue please open a case with Acronis Support Team .

2. From the Cluster to tape. Is my assumption correct that direkt backup to tape from vCenter is supported? 

Agent for Linux/Windows can directly backup to tape that is attached to this machine. Otherwise, you should create a Storage Node (in Windows) and attach your tape device there.

Tue, 07/09/2019 - 16:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi

You are right. The /mnt/backupDisk/ backup location should be available from the Agent that creates this backup.

The agent that creates the backup is (as far as I understood) the VM Esxi Appliance, right? Does that mean that the Esx Appliance must have /mnt/backupDisk attached?

I tried to use the /mnt/backup on the backup server as a target (without exposing an NFS/SMB share) of vm snapshot backup. 

According to a chat I had with support in the meantime I understood that this is not possible. I was told that I have to expose /mnt/backupDisk as an NFS to use it as a target for vm snapshots.

Can you confirm that my understanding is correct? 

Thx and regards

Andreas

Wed, 07/10/2019 - 07:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Andreas.

 

The agent that creates the backup is (as far as I understood) the VM Esxi Appliance, right? Does that mean that the Esx Appliance must have /mnt/backupDisk attached?

This backup disk should be accessible for a service that is run by Acronis Agent on that machine. It could be attached locally or mounted as NFS or SMB share. Please read the respective chapter in documentation regarding directly supported storages and NFS and SMB folders format.

Wed, 07/10/2019 - 12:11
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