Error E00640022: Unsupported Protocol

Hello Rishad,

No worries, I will help you to resolve this issue.

The cause is that incorrect SSL certificate is generated for intercomponent connections of Acronis products.

Please do the following to fix the issue:

• Make sure that the user account under which you are trying to connect does not have a blank password. This is a restriction of Windows operating system that does not allow connections under user accounts that have blank passwords;
• Reboot the machine or restart the respective Windows service (see the More information section for details);
• Make sure the user, under which you are trying to connect, is a member of both Administrator and Backup operators groups on the machine, to which you are trying to connect:
  • Hit Start -> Run and type in compmgmt.msc;
  • Click on Local Users and Groups;
  • Find the user account that you use to log in and double click on it;
  • Click on the Member of tab, then on Add and type in Backup operators. Click OK;
  • In the same window type in Administrator and click OK.

If the issue persists, then try disabling SSL encryption:

• Click Start -> Run and type in regedit to open Windows Registry Editor;
• Browse to:

  Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Encryption\Server
  Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Encryption\Server

• Rename the Server subkey to Server1.

(!) Please remember that you need to either reboot the machine where the components have been updated or simply restart Windows service of the Acronis Agent.

To restart the service:

• Hit Start -> Run and type services.msc
• Restart the Acronis Remote Agent service.

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Hi Alexander,

I am encountering the same error message and have gone through and verified all of the possible fixes for the issue that you've put in the article and am still encountering the issue. Any other ideas?

A couple of notes about the setup... I am running the trial edition in order to determine whether or not this is a viable software solution for my client. The error message comes when trying to create a master image on a remote computer using the management console on the deployment server. The environment is a windows 2003 domain and the account being used is a domain administrator account. Let me know if you need other information about our environment to come up with a solution.

Hello Craig!

Welcome to our Forum, we're glad to greet you here! I completely understand your concern and will be glad to assist you.

Unfortunately due to the lack of suffucient diagnostic information it is hard to identify the exact cause of the problem, it is hard to identify the issue. Could you please gather the following information? 

1. Acronis Info 
2. Wireshark

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I am having this same error, same environment as Craig. Opened case 00972116 a few hours ago, am awaiting to hear back on possible fix.

Hello Blaze,

Welcome to the forum and thank you for posting. I will definitely assist you with this issue.

It is possible it is caused an unsupported transfer model - unicast/multicast or difference in the Acronis Snap Deploy 3 program components.

Please try the following solution:

1. Make sure you are using the latest build.

2. From the main program menu in Acronis Snap Deploy 3 Management Console, click on tools, options and select network utilization. Try using one of the two models and see how the image is deployed.

3. Please do the same as step # 2 in the deployment template.

4. Verify that all the program components are the same build, re-upload the bootable components to the PXE server and re-create the bootable media with the new build.

Blaze King wrote:

I am having this same error, same environment as Craig. Opened case 00972116 a few hours ago, am awaiting to hear back on possible fix.

Following up for anyone experiencing this error... I configured the install incorrectly. I had downloaded the Snap Deploy to Workstations, but installed the Management Console to Windows Server 2003. Once I installed the Console to a Win7 client, I no longer received this error.

Hello,

Looking at Rishad's Configuration. MC on a server A, and Management agent installed on another machine B
When you launch the management console. The Console will by default connect to the server A. Since it does not have the Management Agent it errors out with the error message " unsupported Protocol" .
You woud have to Disconnect from the local machine ( the Server A)." The icon with the Red X on the dash board"
Click Connect. ( connecting to the machine B with the agent through the Management console)
Now specify the machine that has the Management Agent installed on.
The management console will now be connected to the Machine that has the Agent.
You can click on create master image and then it will go ahead with the Master image creation.

Described better on the knowledge base article:

http://kb.acronis.com/content/8340

Section:

Online Imaging with Acronis Snap Deploy Management Agent

4.Connect to the computer where Acronis Snap Deploy Management Agent is installed: select Operations -> New connection; specify machine name and enter user name and password for connection;
5.Select Create Master Image -> Next -> On a remote computer;
6.Select the disks or partitions to image. Master Boot Record (MBR) will be also included in the image:

Hello,

Looking at Rishad's Configuration. MC on a server A, and Management agent installed on another machine B
When you launch the management console. The Console will by default connect to the server A. Since it does not have the Management Agent it errors out with the error message " unsupported Protocol" .
You woud have to Disconnect from the local machine ( the Server A)." The icon with the Red X on the dash board"
Click Connect. ( connecting to the machine B with the agent through the Management console)
Now specify the machine that has the Management Agent installed on.
The management console will now be connected to the Machine that has the Agent.
You can click on create master image and then it will go ahead with the Master image creation.

Described better on the knowledge base article:

http://kb.acronis.com/content/8340

Section:

Online Imaging with Acronis Snap Deploy Management Agent

4.Connect to the computer where Acronis Snap Deploy Management Agent is installed: select Operations -> New connection; specify machine name and enter user name and password for connection;
5.Select Create Master Image -> Next -> On a remote computer;
6.Select the disks or partitions to image. Master Boot Record (MBR) will be also included in the image: