Skip to main content

How can I tell is TI2020 is actually preventing sleep?

Thread needs solution

My wife's PC isn't the fastest (i7, 3.2Ghz CPU, 8GB's of RAM, and a few disk drives. Backup size, almost 600GB's.

It clearly has the Advanced Setting on to stop the PC from going to sleep or hibernating. Has been on in TI2016 as well.

Did a first backup today, and her PC is set to 'sleep' the display after 20 minutes and the hard drives after 30 minutes (on W10 V1903 now). Went away and came back an hour later... hardly ANY think was done, less than a GB and time was over 3 hours to go. PC was used for a short period of time, about 45 minutes and about 1/3 was now backed up with 1 1/2 hours to go? I can understand when a backup is in progress it might get less resources to continue as fast as it can, but when the computer is idle it should have no problem and if it can indeed stop sleep/hiberate it should continue to run,right?

So how can I tell if this is really working?

0 Users found this helpful

How have you determined it is specifically ATI 2020?

Please run the following command from an  elevated command prompt (right-click and "run as administrator" to launch CMD, even if logged in with an administrative account already).

powercfg /requests

This will output anything that is keeping the machine from entering sleep.  Often times, it is related to open network shares, or media-related resources.  This can be from web browsers, iTunes, media players, network shares, etc.  But if Acronis is preventing it, it should be listed here too.

You may also want to go into your current power settings, advanced options and check the multimedia settings which may be keeping it from going to sleep.

 

OK, so just that I understand, if I run powercfg /requests in an Administrative Command prompt, I should see Acronis somewhere in the list? Right?

So I do that:

=============

C:\>powercfg /requests
DISPLAY:
None.

SYSTEM:
[PROCESS] \Device\HarddiskVolume11\Program Files\Windows Media Player\wmpnetwk.exe
Media Sharing has been enabled through Windows Media Player.

AWAYMODE:
None.

EXECUTION:
None.

PERFBOOST:
None.

ACTIVELOCKSCREEN:
None.

===============

This is on my PC, not my wife's. Hers looks similar (with TI2020) having just finished. See the captures. 791GB's backed up, just under 600GB backup file.

In neither PC does Acronis show as holding up sleep?

In power settings (Balanced) the Multimedia Settings, When Sharing Media, is set to Prevent idling to sleep. Both have Put Computer to Sleep as Never.

The problem is not that it isn't going to sleep, it is that TI seems to slow down when the PC isn't in use? Could the drives being able to turn off (the backup drive is a USB drive) but there are 4 other PCI drives (only 3 in use now) in the PCI. Are those shutting down and causing this?

Screen Capture's included are from her PC.

Hmm, PREVIEW doesn't seem to work for me, on Firefox?

Edit: Can't see the 3 files? Hmm, now I can?

Attachment Size
508738-171121.JPG 89.88 KB
508738-171122.JPG 34.26 KB
508738-171125.JPG 31.88 KB

That command will show you the processes that are preventing the machine from sleeping. 

In your first output, that is media player.

In your third attach picture, your webcam appears to be the culprit.

Acronis won't show up in the command results unless it is preventing the machine from sleeping. In most of my machine "sleep" issues, it is almost something to do with a media related device (capture media, share media, stream media).  That's why I also suggested looking at the multimedia settings in your power settings.  You can change that setting to "allow the computer to sleep", which might be the fix here.

 

Sorry just noted the new question... 

 Could the drives being able to turn off (the backup drive is a USB drive) but there are 4 other PCI drives (only 3 in use now) in the PCI. Are those shutting down and causing this?

This could be an issue. It's hard to say with USB, but if the drive is in a low power state (spun down), it could prevent the backup from starting right away.  And USB performance can vary all over the place based on the port used, cable used, etc.  Even on my main PC, the front USB ports are underpowered for most spinning drive (even little laptop spinning drives), but the back ports have no issues.

You can prevent USB suspend in your power settings.  You might also have an additional setting in device manager under the hard drive to disable sleep there too and also check your USB ports to prevent the drive from being disabled from lack of USB power too.

 

USB devices, hubs, host controller's are all set NOT to go to sleep.

It is the PCI drives that can go to sleep.

https://forum.acronis.com/sites/default/files/users/user229471/Capture_0.JPG

Does TI stop this?

Would a program like Caffeine which keeps the PC 'alive' work better? I've used that for long slow d/l's so my PC didn't go to sleep and stop the d/l.

Irv Spalten, no, not to my knowledge.  I don't believe Caffeine would help here.

I think we need more info on what is being backed up. Is this a disk, partition, or file/folder backup?

Could Antivirus or malware protection software be scanning each and every file as Acronis is trying to back it up? You may want to disable it temporarily, just as a test.

And the reason I was first thinking of the USB as it is the destination drive.  If it is not getting adequate power from the USB port (randomly disconnecting) it's going to be a slow backup.  If the USB cable or adapter that houses the drive is bad (may not be physically noticeable) it will be slow.  If it's connecting at USB 1 instead of 2 or 3 speeds, it's going to be slow.  If the internal drive of the USB is a 5400rpm drive, it's going to be even slower, especially if compounded with USB issues.  600GB is going to take some time - even on some speedy hardware. But if we're talking a spinning drive in a USB enclosure on anything less than USB 3.0, it's going take at least a couple of hours. 

 

I turned off ALL possible ways that a USB port can be turned off. With a USB keyboard and mouse, had to do that a long time ago, as well as the Network Adapter.

" I think we need more info on what is being backed up. Is this a disk, partition, or file/folder backup? "

This is a complete 'drive' back-up, mix of partitions and drive letters,

As for the drive, it will shutdown 45 minutes if not in use,

Running Norton Security Suite. I don't think it cares about files between drives? It might 'test' a file one writes to a network or sends via e-mail, but not drive to drive?

Drive is USB 3.0 on a 3.0 port...

Not a question of how long it takes, it is a question of why if the PC isn't in use TI either slows down significantly or possibly stops.

Here is the LOG:

2019-08-21T14:27:59:474-04:00 21912 I00000000: -----
2019-08-21T14:27:59:474-04:00 21912 I00000000: ATI Demon started. Version: 24.3.1.20600.
2019-08-21T14:27:59:518-04:00 21912 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2019-08-21T14:27:59:519-04:00 21912 I00640002: Operation My_Book New_full_b53_s1_v1 started manually.
2019-08-21T14:27:59:691-04:00 21912 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2019-08-21T14:27:59:692-04:00 21912 I013C0000: Operation: Backup
2019-08-21T14:27:59:693-04:00 21912 I0064000B: Priority changed to Low.
2019-08-21T14:27:59:776-04:00 21912 I000B03F0: Create Backup Archive From: Disk 1, RECOVERY (3-2), D_Drive (D:), E_Drive (E:) To file: M:\Acronis Backup\My_Book New_full_b53_s1_v1.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Laraine\AppData\Local\Temp, C:\Users\Laraine\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Laraine\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Laraine\AppData\Local\Opera Software, C:\Users\Laraine\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC
2019-08-21T14:28:00:299-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:28:08:162-04:00 18380 I00640000: Writing full version to file: My_Book New_full_b82_s1_v1.tib
2019-08-21T14:28:10:362-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:35:30:530-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:35:38:856-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:36:44:343-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T16:21:51:621-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T16:53:10:529-04:00 21912 I00640000: The following backups have been successfully created: M:\Acronis Backup\My_Book New_full_b82_s1_v1.tib
2019-08-21T16:53:10:598-04:00 21912 I000B0000: Consolidate Backup Archive Location: M:\Acronis Backup\My_Book New_full_b82_s1_v1.tib Destination: M:\Acronis Backup\My_Book New_full_b82_s1_v1_283D18A5-7991-4879-92E9-DA319B0649A5.tib
2019-08-21T16:53:10:633-04:00 21912 I000B0000: Deleting backup file with path M:\Acronis Backup\My_Book New_full_b78_s1_v1.tib.
2019-08-21T16:53:12:028-04:00 21912 I013C0006: Operation has succeeded.

Start: 8/21/2019 2:27:59 PM
Stop: 8/21/2019 4:53:12 PM
Total Time: 02:25:13

I see the Priority is LOW???

Here is one run on my PC (my backup size, 280MB's, her's are just under 600MB's):

2019-08-21T14:46:01:822-04:00 45656 I00000000: -----
2019-08-21T14:46:01:823-04:00 45656 I00000000: ATI Demon started. Version: 24.3.1.20600.
2019-08-21T14:46:01:964-04:00 45656 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2019-08-21T14:46:01:965-04:00 45656 I00640002: Operation All Drives C and K started manually.
2019-08-21T14:46:02:383-04:00 45656 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2019-08-21T14:46:02:384-04:00 45656 I013C0000: Operation: Backup
2019-08-21T14:46:02:385-04:00 45656 I0064000B: Priority changed to Low.
2019-08-21T14:46:02:446-04:00 45656 I000B03F0: Create Backup Archive From: Disk 2, Disk_K (K:) To file: P:\Acronis_Backup\All Drives\All Drives C and K.tib Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\ispal_000\AppData\Local\Temp, C:\Users\Administrator\AppData\Local\Temp, C:\Users\ispal_000\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache
2019-08-21T14:46:02:531-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:53:14:679-04:00 47340 I00640000: Writing full version to file: All Drives C and K_full_b134_s1_v1.tib
2019-08-21T15:23:02:896-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:23:05:531-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:23:06:067-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:33:50:333-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:33:54:595-04:00 45656 I00640000: The following backups have been successfully created: P:\Acronis_Backup\All Drives\All Drives C and K_full_b134_s1_v1.tib
2019-08-21T15:33:54:710-04:00 45656 I000B0000: Consolidate Backup Archive Location: P:\Acronis_Backup\All Drives\All Drives C and K_full_b134_s1_v1.tib Destination: P:\Acronis_Backup\All Drives\All Drives C and K_full_b134_s1_v1_A14C3262-2E92-423C-A626-3162F0D0B06B.tib
2019-08-21T15:33:54:803-04:00 45656 I000B0000: Deleting backup file with path P:\Acronis_Backup\All Drives\All Drives C and K_full_b126_s1_v1.tib.
2019-08-21T15:33:55:407-04:00 45656 I013C0006: Operation has succeeded.

Start: 8/21/2019 2:46:01 PM
Stop: 8/21/2019 3:33:55 PM
Total Time: 00:47:54

Mine is also LOW PRIORITY as well, but since her size of backup is basically twice mine, it takes 3 times as long?

H/W is basically identical.

Both have an SSD as the C: drive, each has internal 7200RPM drives for data (she has literally a 'ton' of games, the D: drive which is the bulk of the backup), and we both use the same WD USB 3.0 drive 4TB external drive for the backup. Basic differences on the 2 PC's, the speed of the CPU, both are Intel I7's, mine is faster @ 3.4Ghz and hers is 3.2Ghz.

This is what I backup:

Again, it isn't really the time. That isn't the problem and I could care less how long it takes. It is just that if her PC is not being used, TI slows down. Or at least it seems to. I've seen it say when she wakes up the computer (basically powers the screen on with the mouse and the disks if in use will not timeout and power off) it has 3+ hours left. Look again (put the mouse over the Status Bar (I think or open TI) 15 minutes later and it says 2 hours or 1 hour left. Clear it had slowed down.

Just look at her log, on creating partition:

2019-08-21T14:28:10:362-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:35:30:530-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:35:38:856-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T14:36:44:343-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T16:21:51:621-04:00 21912 I000101F8: Pending operation 174 started: 'Creating partition image'.

then mine:

2019-08-21T15:23:02:896-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:23:05:531-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:23:06:067-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.
2019-08-21T15:33:50:333-04:00 45656 I000101F8: Pending operation 174 started: 'Creating partition image'.

See the BOLD, an hour and 45 minutes to do 'something'?

I don't suppose there is a way to determine what that is, but I suspect it is her D: drive?

Any ideas or suggestions, or am I just worrying about something that isn't a problem? It just appears it is 'slowing' down but in reality it is all those games, most which the files are probably compressed anyway, that takes time to try and compress and really doesn't?

Yes, I believe the issue is the Seagate 1TB drive (https://www.newegg.com/p/N82E16822148840).  The specs show it is only capable of spinning at 5900RPM (which is kind of odd - it's normally 5400 or 7200).  Regardless, that is a slow drive and going to be your bottleneck.  Plus, being that is 1TB, with probably closer to 900 usable, it looks like it has about 200GB free (give or take).  While that seems like a good amount, as the drive fills up, it will slow down more, especially if it is defragmented and/or there are limited chunks of contiguous space on the drive.

In your setup, you're using a Toshiba that spins at 7200RPM (https://www.newegg.com/p/N82E16822149382) and it seems to have quite a bit more free space on it.  That will help it perform better and it is likely less fragmented and has more contiguous space on it too as a result.  I believe the variation you are seeing in performance is partly due to the differences in these drives, but possibly also compounded by some other variations I'll never be able to tell from remote (for instance, some motherboards limit bandwidth on internal ports when they are configured with various disks - check your motherboard documentation to be sure).

Personally, my recommendation would be to backup each physical disk separately.  This will cause less headache with all initial backups and allow you some flexibility with scheduling and backup schemes.  For instance, perhaps you want to backup the main OS daily, but only need to backup the other drive weekly (maybe not, but just an example).  

Also, by splitting up backup jobs for different disks, it can make recovery much faster and less painful.  For example, if you only need to restore our main OS SSD, if you have a large backup with multiple disks and data from different partitions, it will take longer to restore, just based on the amount of data it has to sift through and calculate from. Ultimately, it's your choice as to what is better / easier, but I think changing things up would be better in the long run and you'd be able to see the difference in the backup speeds between all of the disks.

Not the Seagate drive. Even on your link it shows as a SATA III 7200RPM... and Amazon as well, https://www.amazon.com/Seagate-Desktop-3-5-Inch-Internal-ST1000DM003/dp/B005T3GRNW/ref=sr_1_1?gclid=Cj0KCQjwwIPrBRCJARIsAFlVT8_pf6bn0Uv1QGKCb2c73_hKfxpRairk-MwgsQyU_jHbjLyaDgWwz1caAkiEEALw_wcB&hvadid=177341458036&hvdev=c&hvlocphy=9012393&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=10471962847203237849&hvtargid=aud-647006051489%3Akwd-98791314569&hydadcr=18008_9812099&keywords=st1000dm003-9yn162&qid=1566655045&s=gateway&sr=8-1, as well.

All drives are checked for fragmentation and defragmented as needed weekly. Done via Norton Security.

We do run C: only backups, but in the past I've tried using individual OS drive and Data drives individually and that isn't the best as to truly have a set matching I'd need to run 2 backup sequentially.

" Also, by splitting up backup jobs for different disks, it can make recovery much faster and less painful.  "

No, under restore one can restore files, folders, or partitions even from a backup. See as on my SSD which was a full drive backup I can restore OS only:

So splitting backup tasks will not save anything as I see it.  Is it possible TI works differently for partition backups vs.individual full disks? I don't know?

On my PC (see above) that might make sense you'd think.but, like my wife's PC, the original OS is on the drives, adds another 80GB's that needs to be backed up, not worth saving, we'd never go back to those either.Too lazy to wipe them out and add to the sole partition being used.

As for the PC causing some problems, doubt it, both are Dell XPS's and although not the same and older, there are no other performance problems I can see?

Again, I question is TI stopping or slowing down on her PC? It is clearly seen once the PC is not in use and then looked at when she returns to it. Remaining time had not progressed far and remaining time had grown. Once the PC was used the remaining time decreased quite rapidly compared to the time the PC was being used. You'd expect to see say 3 hour remaining when you first look at it, do something for 1/2 hour and look at time remaining and expect to see 2 hours 30 minutes or more remaining, not less than 2 hours. I have seen similar but never kept track.

Still, my time for 265+Gb's of back up compared to her time for 598+/-Gb's is basically a 2.25x factor, but the backups take 3x?

I know I did answer this. I can't see it so I don't know where it went.

As for the Seagate 1TB drive, I have no idea where you saw on your link that it was a 5900RPM drive. I looked and saw this, InterfaceSATA III 6Gb/sRPM7200 . on the overview.

BIOS doesn't care about the drive and has no specific throughput settings for it. Both PC's are Dell XPS models.

Norton Security runs 'Optimization' on both PC's weekly, and one step it defragmentation, so that wouldn't be an issue either.

I fully understand how disks work, I wrote disk device drivers. Space is not an issue here.

" Personally, my recommendation would be to backup each physical disk separately. "

I disagree. First I had tried this before. Unfortunately, this is due to how 'I' set up the PC's. OS on an SSID, very few programs installed on the C: which is the only drive on the SSD. All other drives are data drives. However, at least in Windows, applications write a lot of data when used sometimes to the Registry and in the USERS sub-folders. Data and OS drives go together. Restoring only the C: drive can result in lost data. When a problem occurs knowing what needs to be restored can help me decide 'how' to restore, and it is always easier when there is a complete set. By the way, TI does allow individual parts of a backup to be restored, drive, partition, or files:

As you can see, from a complete backup, only the C: partition could be restored.

In addition, 2 (or more) backups would need to be run sequentially. I seriously doubt any time would be saved.

Still, the main issue is why it takes my 285+/- Gb backup size vs. my wife's 585+/- Gb size (2.25 larger than mine) proportionally longer than mine (47 min vs. 2 hours 25 min. or 3.1 times as long, not 2.25 times longer) if it was processing at the same speed, I think too long to consider a CPU difference when visually I can see that it seems to slow down somehow when the PC is not in use?

I saw the speed listed on Newegg. There are a couple different versions of that model with the last 4 different in the sku. You should be able to get the true RPM speed from a tool like SPECCY which is free.

Ultimately, no one is going to be o b able to tell you a definitive answer. These are 2 different computers with 2 different hard disks. They aren't the same and we have no way of being able to test or verify the differences. 

If you want a more accurate test, swap the 1TB drives between the 2 pcs and compare performance from them. If you see that your wife's system backs up to your drive slower than on your computer, you can infer her computer is slower. If you can back up to her drive faster than her, you can infer that your computer is faster. If the slowness is shown on your machine with her disk, you can infer it's the disk.

She has more data to back up. 600GB is going to take some time, regardless - probably at least a couple hours on a spinning drive. Let it run to completion and note the total time (without validation). It won't go any faster while watching it, do let it run over night or while you're doing something else.