Major BSOD Failure
In doing some testing on another reported issue, I did the following...
1. Completely delete the two configured backup tasks. All looked good.
2. Added a new Disk backup, full, USB destination, no error checking.
3. I said to back up later.
I got a blue screen restart. The Windows event log showed a BugCheck 1001 error.
I though it might be some other kind of anomoly. On reboot I tried again to add the backup. When it tried to save the backup task, I got another BSOD. This time Stop Code: Unexpected Kernel Mode Trap, File: protector.sys.
I repeated the sequence with the same result.
I'll do a feedback report, then try something else.
ADDITIONAL INFO:
1. I missed the underscore... it is file_protector.sys where the failure occurs (this is an ATI file)
2. I created a simple F/F backup to USB selecting C: drive and it saved OK. Then I created a simple D/P backup for C: disk and it failed.


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Interesting. So, I wonder if simply having a corrupted destination immediately caused the BSOD, or if it is code to check for it that is panicking and causing it.
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Bobbo_3C0X1 wrote:Interesting. So, I wonder if simply having a corrupted destination immediately caused the BSOD, or if it is code to check for it that is panicking and causing it.
Who knows.
I just removed the "SOLVED:" from the title of this thread because I realized that although I solved the issue for my case, there is still a problem in ATI that is not solved.
There have been similar BSOD errors involving file_protector.sys on prior versions of ATI.
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Hello Bruno,
we've checked your report and haven't found the crash dump.. If you encounter this issue again (hopefully not!), could you please look for the auto-collected dump and send it along with the system report to us?
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Ekaterina, I have five Windows mini dumps for these failures. I have attached the last three to a feedback with reference to this forum topic. Hopefully that can help, but they are small dump files so maybe not.
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BrunoC wrote:Ekaterina, I have five Windows mini dumps for these failures. I have attached the last three to a feedback with reference to this forum topic. Hopefully that can help, but they are small dump files so maybe not.
Thank you!! Received and passed to the development for analysis.
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