Does ATI Backup Encrypted Partitions

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Beginner
Posts: 9
Comments: 14

I am working through Acronis Support regarding the lost of two months of data.  Their latest answer was they do not support backing up encrypted partitions.  What they said to me was:
"I regret to inform you that if the source is encrypted then Acronis
True Image will have skipped the data. I did check with the expert
team and they have confirmed the same."

Given that I have run off an encrypted drive since Windows XP and have been using ATI since as long as I can remember, with many successful restorations, why all the sudden did ATI quit backing up my data.  And where were the warnings that my backup was corrupt?  "Backup completed successfully" does give me an indication that there was a problem.

Also doing sector by sector image backup, who cares if the drive is encrypted.  It is a sector by sector image.  Furthermore, Acronis is able to restore the backup, just missing two months of critical data.

So my question is, why is Acronis now telling me they are unable to back up an encrypted drive?

TIA.

-Julian

Sun, 09/01/2019 - 09:01
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Posts: 111
Comments: 29781
mvp

Given that I have run off an encrypted drive since Windows XP and have been using ATI since as long as I can remember, with many successful restorations, why all the sudden did ATI quit backing up my data.  And where were the warnings that my backup was corrupt?  "Backup completed successfully" does give me an indication that there was a problem.

Also doing sector by sector image backup, who cares if the drive is encrypted.  It is a sector by sector image.  Furthermore, Acronis is able to restore the backup, just missing two months of critical data.

So my question is, why is Acronis now telling me they are unable to back up an encrypted drive?

Julian, if your encrypted drive is unlocked when you are working from the Windows Desktop, then it should also be unlocked to all applications you run within Windows, including ATI.  This has always been the case and remains unchanged.

ATI backups made from within Windows will not contain encrypted information due to the fact that that information was unlocked at the time the backup was created.

See KB 56619: Acronis True Image: compatibility with BitLocker - which confirms the above statements and how ATI continues to work across all the recent versions of ATI from 2016 to 2020!

The KB also deals with using sector-by-sector mode in the sense that it is not relevant if making a backup from within Windows (encryption unlocked) and the ATI Rescue Media will not make any backup of an encrypted disk regardless of method!

When the disk is encrypted, there is no guarantee that the file system structures required for ATI to make a backup will be recognised correctly, ATI may not be able to detect where partitions exist, what type of partitions they are etc.

Sun, 09/01/2019 - 12:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 9
Comments: 14

Hi Steve, I am running VeraCrypt with ATI running in Windows while the partition is unencrypted.

I run VeraCrypt instead of BitLocker due to needing to access my Windows partition from Linux.  I stopped using BitLocker a couple of years ago.  I am rethinking that decision. 

I read the KB article and it makes sense, it should also apply to VeraCrypt.

One thing I noticed is that when ATI does the restore, it is sector by sector and the encryption survives, i.e. after the restore I have to put in my encryption password.

I ask the Tech for more information.  I'll see what they say.

Thank you.

 

-Julian

Sun, 09/01/2019 - 19:35