ATI crying for removed differential backups when trying to perform recovery

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Desktop Win10 64 bit, ATI 2019 with differential backuping on NAS, several differential versions removed from inside program during backup history.

Today doomsday after Windows forced update, desktop ruined, taskbar crippled, software configurations gone, etc. The moment for the backup has come. I can boot with the bootable CD and choose the differential backup I want to recover to partition C: in my desktop, but the then the program starts whining that it cannot find version 2, 3 and stops. Of course it cannot find them, I had removed them and chosen version 15 or something higher I had preserved. Choices "search, repeat, quit" won't bring me further so I cannot recover.

What can I do to make full backup + differential backup 15 work?

Wed, 09/04/2019 - 10:03
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mvp

Franz, sorry to read of this issue and not sure that I can offer any suggestions other than to keep clicking on the cancel button for each missing differential file that ATI complains about.

This is a behaviour that other users have complained in the forums about, that Acronis look to have created a dependency between differential files in a backup chain when the whole idea / principle of using differential backups is that each diff file should be able to stand alone provided the initial full backup file is available!

I would recommend raising this via both the app Feedback tool and opening a Support Case as a Recovery issue with Acronis.  It has always been known that Incremental files are dependent on all prior files in the chain, but this should not be the case for differential files!

Wed, 09/04/2019 - 11:41
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Steve, thanks for the swift response.

Unfortunately hitting the cancel button will just go some few backup versions further but I never can get the backup to start.

You describe it exactly as I see it. The reason why I finally decided to stick to the differential backup method was that one corrupt incremental backup file would make all backups beyond it useless. So one should be able to work with them also after removing some of them since there is only a dependency of the full backup.

I am thinking about recovering from within the program on the desktop but I am afraid I might get into even more trouble and end up with a system that won't start.....

Funnily earlier versions of ATI never made these problems.....

 

Wed, 09/04/2019 - 12:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

I am thinking about recovering from within the program on the desktop but I am afraid I might get into even more trouble and end up with a system that won't start.....

The key downside for starting an OS recovery from within Windows is that a restart will be needed, which in turn means that ATI has to modify your BCD configuration to launch a temporary Linux environment from which to launch the ATI application for the recovery.  This Linux OS may not have support for some types of newer drives such as NVMe M.2 or those using RAID.

Wed, 09/04/2019 - 16:23
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

I found the same issue and reported it in 2019 and 2020. Luckily, even though I get a warning with the rescue media that the backup is corrupted, it still recovered just fine and booted so I think it's more of a bad error warnin because there is no real  version chain dependency with differentials.

I'd press forward with the recovery and see how it turns out. Just make sure to start the recovery media in the same way the OS in the backup was installed. Try UEFI first if you're not sure.

Wed, 09/04/2019 - 21:18
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 45
Comments: 90

Thanks for all the input.

The hardware is not very new. I built the desktop 2011 and several years ago I put in a 2 TB HDD, partitioned in 2 partitions 200 GB for OS and programs and 1800 GB for data. It's the 200 GB partition I want to recover only. I think it is in non-UEFI mode but I haven't changed anything before backuping and recovering attempts.

At the moment I am trying to recover from within the program on the desktop, I started it yesterday evening, in the morning I found out it had halted with an error message that some files (didn't write down the name unfortunately) could not be accessed. I quitted it with "ignore" and now it is running again, 

Just another error message: There is not enough disk space to recover file x.y.........Please free some disk space ....... but nothing big to be cleaned can be found with Windows own cleamgr.exe so I quitted it with "ignore" and it is running again Time left indicated for the 200 GB partition recovery 13h 39m (???) at the moment, probably caused b long halt overnight?

I would be really in even bigger problems if the backup should be used after a HDD crash! Then I would be forced to use a boot media.

In case I will not be successful with the recovery running  - I will probably try older boot-media, I still have a 2016 CD and could make even older ones. Would they work with the backup files produced b 2019?

It's the first time an ATI version lets me practically completely down in the moment when I need it most. I have had a similar situation with earlier versions. It was easy to restore a partition with a bootable media and I actully regret having upgraded all my 5 older versions.

Again an error message "There is not enough disk pace to recover file 96F53................How else can I free disk space during recovery???? Why can the program not calculate its demands before starting the recovery? 

I terminated the recovery.....

Thu, 09/05/2019 - 06:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 45
Comments: 90

I found out another peculiar behaviour of the bootable media software.

When it reported that it cannot find version 2 - I now pressed Cancel several times. One had to click on Cancel 6 times to get forward to the next demanded version 3 aso. But at version 8 nothing helped any more and I could not get further to version 15 which is the one I want to recover. Demanding absent version 2 started again thereafter......very frustrating. I have entered a support ticket yesterday for this issue. Next try will be with a bootable CD of ATI 2016....

 

Thu, 09/05/2019 - 07:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 45
Comments: 90

I got a reply from support - more than disappointing:

====================================

The issue that you have reported regarding the differential backup restore, is currently a known issue with the product. Fix for this recovery issue will be released in upcoming builds. However, at the moment we do not have information about the release date. Once, the fix will be released, we will get back to you and will share build that contains the fix.

We would suggest you to recover the full backup. Then once the system is up and running, you can restore the files from the differential backup. Acronis True Image software must be installed on the machine. Double click on the backup and copy the files that you need.

====================================

My answer to "support"

====================================================================================

The reason for attempting a recovery was that a recent Windows Update had copletely ruined my system, desktop ruined, configs of software ruined etc. For cases like that I had purchased commercial software. The 200 GB system and software partition on my 2000 GB could be recovered with earlier versions of the product without problem. Now it lets me down completely!

My full backup is much older. How would I know which files in the operating system and software I could import from the newer differential backup without causing a mess? There would be no problem, if it was only a data partition...

I think that this is such a heavy failure in a typical case customers buy the software for, that you cannot just tell the customers to wait for the next version. For me Acronis True Image 2019 has lost its value completely if it fails in a typical situation I have purchased it for and I definetely will search for another backup solution. That's not a little bug which can be fixed sometimes, that's complete failure in my view and I will not hesitate to warn potential customers of this problem.

I will try to recover with a bootable media of earlier versions I had purchased in the past.

===================================================================================

 
Thu, 09/05/2019 - 09:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 45
Comments: 90

bootable media 2016 has the the same problem. So this is not a new bug which will be fixed if it has been such a long standing well known essential failure. It just means making fun of customers.....

Thu, 09/05/2019 - 09:54