Skip to main content

Backing up to a network share oddities

Thread needs solution

There still seem to be some oddities using BR10 Server and backing up to a network share. In this particular case I am backing up to a external USB hard drive on another server. Prior to yesterday I was backing up with Echo Server and was thinking this oddity might be due to Echo Server. Yesterday I put on BR10 and the oddity still exists. Here it is:

When I pull a full backup I wind up with two image files. One is 90GB and the other is 1KB. The log tells it all:

10 Information 12/13/2010 12:11:36 PM Pending operation 147 started: 'Creating partition image'.
11 Information 12/13/2010 1:01:34 PM Pending operation 144 started: 'Saving partition structure'.
12 Information 12/13/2010 1:03:10 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
13 Information 12/13/2010 1:03:40 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Task 'Incremental backup' has succeeded on machine 'gcdc.wcc.local'.

It gets 99% of the way through a backup and is momentarily interrupted the last 1% which results in the second image and it only being 1KB.

As mentioned this oddity started happening with Echo Server years ago. It still exists after upgrading to BR10 yesterday. It has to be something BR10 (and Echo Server) are doing right at the tail end of the backup. Has anyone else experienced this and is there a fix?

0 Users found this helpful

A little more info... I changed the network bandwidth throttle to 50% the day before yesterday and 30% yesterday. No help. I am still getting 99% of the image in one file and 1% in a second file. It has to be where it is 'Saving partition structure' right at the end of the backup. It has to be putting a HUGE load on the network to momentarily disrupt the backup and cause the generation of the second, smaller file. Just out of curiosity throttling the network bandwidth way down to 30% didn't affect the time it took to back up. Why is that?

Anyway... this same senario is happening (and has been happening) on all my Customer's servers. Echo Server or BR10. How about a little help Acronis?

Jim,

As this has been happenign with Echo as well, it might be something peculiar to your systems in the way they are set up versus others using a similar setup or not. This sounds 'wacky' and serious enough to be raised as an official case with support.