Advanced Server SBS 10 has problem by recovering image with Universal Restore to HP Proliant Server

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Hello Guys,

i have a computer with windows 2003 SBS. I create an image of the c-partition.
then i make a bootdisk and implement the drivers (Array and Chipset) of the new server HP Proliant 350 G6.

I booted the new server with my bootdisk and recover the image. when i disable universal restore, the recovery process succeded but the computer cant start the operating system.
after the windows screenshot comes every time a reboot. i think, that the harddisk driver is missing.

when i enable the universal restore option, everything looks good, but the recovery process failed at 75%.

What can i do ?

Drivers:
i download the array and chipset drivers from us hp website and extract them into a seperate folder. by implementing these drivers, i import them from the extracted files.

Is there a log file, where i can read while it fail ?

Daniel

Tue, 12/14/2010 - 21:54
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Comments: 3268

Hello Daniel!

Welcome to our Forum, it's nice to have you with us! Thank you for finding time to open the thread, and report about the issue. I understand how inconvenient it is, and will do my best to help you.

Thank you for the information provided! The reason why your machine doesn't boot in case you restore it without Acronis Universal Restore is the lack of drivers. The drivers should be implemented during the recovery process as mentioned in this Acronis Universal Restore Guide with step-by-step screenshots, otherwise the system won't recognize the hardware, and will refuse to boot.

The issue with recovery failing with Acronis Universal Restore concerns me, and I'd like to help you to sort this out. I have checked our internal resources, and found no mention of a known issue that would match the one you have, so this situation requires investigation.

75% recovery process is the moment of assigning the drivers. Probably there's some conflict occurred, and Acronis Universal Restore cannot assign it. Still I cannot say for sure, we will need more information about what's going on. Could you please gather the following information: 

  1. Recovery log
    When the restore process fails, you will see the summary windows with several buttons at the bottom. There will be the button like "Show recovery log". That's the one we need. Please save this log to any suitable location.
  2. Acronis Reports from the source and the target drives

This information should help us to take a closer look at the problem, and find out the cause. After you've obtained the diagnostic data, please contact support directly with the information attached, and let us know the case number. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 12/15/2010 - 11:39