ATI Home 2011 Clean Up Utility compatibility issue?

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It states at the top of the knowledgebase page http://kb.acronis.com/content/14871 that this clean up utility is "not" compatible with Acronis True Image Home 2010.... but a few lines down the same page it says - "If you have other Acronis products installed, the utility will remove them as well."

....and in testing it out on a Acronis True Image Home 2010 including Plus Pack prior to installing ATI 2011 build 6597 it correctly identified the installed ATI 2010 and made no problem of the fact and indeed uninstalled it correctly....

So which is it to be - incompatible or compatible?

Steve

Fri, 12/17/2010 - 14:27
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Hello Steve,

Thank you for your post. Please let me clarify the situation.

Acronis True Image 2011 Home clean up utility will remove some traces of Acronis True Image 2010 Home, but it will not completely uninstall it. I have followed-up with our KB administrator to have this contradiction corrected.

If you need additional assistance, please let me know.

Thank you.

Fri, 12/17/2010 - 15:08
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Hmmmm well I've just used it (as a test) with ATI Home 2010 and rebooted and installed TrueImage 2011 Build 6597 with no ill effects or strange behaviour whatsoever.....

Fri, 12/17/2010 - 15:13
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Hello Steve!

Thank you for your comment, and for keeping us posted.

I understand your concern, but there's nothing to be surprised about: Acronis True Image Home 2011 installation process was designed for installation over Acronis True Image Home 2010. You can find more details in this KB article.

We usually suggest to remove previous version before installing a new one in case there were any technical difficulties with the older version. This allows to avoid unnecessary problems with the installation and usage.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 12/17/2010 - 15:26