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ATI 2011 - Nonstop backup partly "unaware" of existing backup

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Hallo

From time to time I realize that nonstop backup stopped to work.

When I go to the Time explorer view I can find the versions which were created till the moment it stopped to work and these versions seem to be healthy (tried to restore some files and succeeded)

However, when I restart the nonstop (which as said, stopped to work) ATI start a complete new set of nonstop backup and not incrementing on the versions which were created till it paused.

Is there any solution for this?

Thanks

Anshel

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Hello Anshel,

Thank you for posting. I will do my best to assist you.

Please make sure that you have the latest build of Acronis True Image 2011 Home build 6597 which has the latest Nonstop backup module. Try reproducing this issue and if you continue to experience problems, please refer to the following KB article for collecting the necessary diagnostic information and contact our Support team so that we can properly investigate and resolve this issue.

If you have additional questions, please let me know.

Thank you.