Can't backup physical or virtual machines. Failed to write backup to file error code 2 module 218
I have ABR10 installed on a windows 2008 server which is also the VMware vCenter server.
The product is fully licensed as well as the virtual edition. I am trying to backup the local machine and/or virtual machines.
I made a centralized vault which is a virtual tape library (on a hp d2d 4004i). I also made a simple backup task. I have installed the SnapAPISetup, removed the RSM database a couple of times. Rebooted a few times. Turned the windows firewall off and on. Disabled the SQL VSS writer service.
But everytime the backup starts, after about 30 - 40 seconds I get the error: Failed to write backup to file.
The task log gives the following message:
Task 'TEST-vglt-websrv-01 - Simple backup task' failed: 'Failed to run the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397da7
Fields:
Message: Failed to run the backup and recovery engine.
--------------------'.
I have attached the output of AcronisInfo.exe and AcronisReport.exe
Please help.
Can I get some support here for a product I paid for that isn't working?
Can I get some support here for a product I paid for that isn't working?
[snicker] They're, uhm, back logged.
I'm using the virtual product too, though not to a tape library. If it's VM's you're backing up, try rebooting the agent. I'm using ESX, so I reboot that ESX agent. Not sure what you're using and this post may not be helpful at all, but thought I would at least try to answer.
Hello all,
Thank you for posting your question, I will be happy to help.
Erik,
To resolve the issue could you please do the following?
1) Please reinstall Acronis Storage Node under user with domain administrator rights;
2) Re-add Acronis Storage Node to Acronis Management Server and see if the issue remains.
If the issue persists, we will continue to troubleshoot the issue.
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
I am tryoing to make an image of a drive to copy it to a new machine. I am doing a backup (sector to sector). After 20 to 30 sec it bombs out with werror code 2 and error code502 and error code 33
I dont understand.
All I need is to make and image and clone it to another computer!
Type: Error
Date and time: 11/16/2010 4:36:46 PM
Backup plan: Backup 11/16/2010 4:35:42 PM
Task: Simple backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Administrator@GBOE
Message:
Task 'Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.
Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready
Error code: 0xFFF0
code = 2,147,942,421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00DA0002+0x000101F6+0x00070021+0x0010C442+0x0000FFF0
--------------
Log Entry Details
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 11/16/2010 4:36:46 PM
Backup plan: Backup 11/16/2010 4:35:42 PM
Task: Simple backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Administrator@GBOE
Message:
Task 'Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.
Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready
Error code: 0xFFF0
code = 2,147,942,421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00DA0002+0x000101F6+0x00070021+0x0010C442+0x0000FFF0
----------------------------------------------------------
Hello Rama Chandran!
Welcome to our Forum, we're glad to greet you here! I understand your concern, and will be glad to assist you.
According the errors the most possible reasons are
1. connection to the target location glitch
2. snapapi drivers issue
In order to solve the problem we need to localize the exact cause. But before we proceed with the investigation, could you please specify whether you have tried Oleg's suggestion?
In case you tried it, and it made no difference, please proceed with the following steps:
- Install the updated SnapAPI drivers, which I will send you via Private message in a minute
These drivers are responsible for accessing the drive and for snapshot creation, so their update may help to solve the issue - In case you're backing to the USB drive, please follow these instructions to have the issue solved
If the issue remains, please gather
- Acronis Info from the problem machine
- Exact sequence of steps performed
- Target backup location
After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I have the same error messages above help?
Hello Donna,
Welcome to the forum and thank you for your message. I will definitely resolve this issue for you.
Please check the following KB article that has a list of errors related to - volume snapshot and multiple ways of fixing them.
If you need additional assistance, please let me know.
Thank you.
I removed the SnapAPI from the Add/Remove Programs and reinstalled from the SnapAPISetup.msi that was in the KB article. This seems have taken care of the issue the backup is running as I type. Thanks alot