Synchronization has failed
I have two computers, one in Europe, another in New Zealand, using primarily (but not only) Office. Of course, I have my files in Microsoft One Drive and, when I travel, in two hard disks... so far, so good
But I would like to try to have some files synchronized through Acronis Cloud. I have setup the two computers to synchronize two folders, downloads and My documents. The two computers are not running concurrently, I use either the computer in Europe or the computer in New Zealand.
On the computer I am currently using, a red cross appears in the Syncronization window, between the folders and the Acronis Cloud, and the message "synchronization has failed", with no more information.
Is there any way to understand what's going on? May be the failure is due to the fact that only one computer is running at a time, and when I start the other one the situation will automatically be fixed, or the problem is something else... of course, I probably can compare the files in the computer and in Acronis Cloud, but may be someone has already an explanation
Thanks
Hello, Steve, I have downloaded the viewer tool and only backups and replications appear. I wander if the synchronization is not a false issue, and simply, it is not able to synchronize because the other computer is off-line. I will try to add two screen captures. I am not sure how to verify that you will be able to see them
Carlos, have you selected the correct Log Type: in the list for that option in the tool?
The default Log Type: is for ti_demon used for backups but you need to look at the Sync Agent logs for this issue.
Thanks, Steve
I had selected the incorrect log file... selecting SyncAgent Log, I've got several screens for a single error (2 thousand and something errors for "Download" folder only. I have tried to attach the file to this post, but I can't File link in this post does not do anything, nor "Add a new file", nor "Upload". If I try attach image, of course the extension is incorrect. I can change the extension and see what's happen, but I will try to define three new synchronization folders, to see what happens, and I will eventually post here what's going on.
I created a new sync with C:\ESD -> Acronis Cloud and got the same result.
Carlos, there shouldn't be a problem with using the File > Upload option to add a copy of the SyncAgent log(s) to the forum topic provided that the file extension is correct.
The easiest method is to open Explorer to C:\ProgramData\Acronis\SyncAgent\logs then find the log that you are seeing in the top panel of the Log Viewer tool which has a very long name in the form of "syncagent-0BA8DFA2-2F69-4B25-AC62-105C8D759562-OneDrive@1573603200.log"
Once you have found the correct folder, then zip the file(s) and then upload just that single zip file to the forum.
Finally, I was able to attach files. Yesterday I created a new Sync which ESD, that is an empty directory. It gave me the same error than the other two, Downloads and Documentos.
If you have a minute, may be you may look to see what happens. If not, it is not big deal, really, I will copy both directories from the computer I am actually working to a hard disk, and copy them upon arrival from the hard disk to my other computer.
I am travelling tomorrow, so, if you do not have time, don't bother, I will open a ticket in the Acronis technical service.
Thank you
Carlos
Carlos, thanks for the zipped logs which show the SyncAgent logs for 3 separate sync tasks (ESD, Documentos & Downloads).
There are different problems at work here shown in the logs.
For Documentos & Downloads, you appear to have a permissions issue as shown in the tail end of one of the logs for these tasks.
id=734; level=4; module=410; code=93; human_time=10/10/19 10:57:23
date/time=10/10/2019 10:57:23; message=Synchronization has failed.;
FeedName=Documentos;
id=735; level=4; module=510; code=1; human_time=10/10/19 10:57:23
date/time=10/10/2019 10:57:23; message=Failed to run a child process.;
id=736; level=4; module=0; code=65520; human_time=10/10/19 10:57:23
date/time=10/10/2019 10:57:23; message=Access is denied;id=820; level=4; module=410; code=93; human_time=10/10/19 10:57:23
date/time=10/10/2019 10:57:23; message=Synchronization has failed.; FeedName=Downloads;
id=821; level=4; module=510; code=1; human_time=10/10/19 10:57:23
date/time=10/10/2019 10:57:23; message=Failed to run a child process.;
id=822; level=4; module=0; code=65520; human_time=10/10/19 10:57:23
date/time=10/10/2019 10:57:23; message=Access is denied;
For ESD, a required Windows Service looks to not be running or started.
id=3; level=4; module=410; code=93; human_time=11/13/19 20:15:11
date/time=13/11/2019 20:15:11; message=Synchronization has failed.;
FeedName=ESD;
date/time=13/11/2019 20:15:11; message=Error while calling RPC.;
id=5; level=4; module=493; code=11; human_time=11/13/19 20:15:11
date/time=13/11/2019 20:15:11; message=Error while calling RPC.;
id=6; level=4; module=0; code=65520; human_time=11/13/19 20:15:11
date/time=13/11/2019 20:15:11; message=The RPC server is unavailable;
id=7; level=4; module=410; code=0; human_time=11/13/19 20:15:11
date/time=13/11/2019 20:15:11; message=Failed to copy changes of synced data from Acronis Cloud to DESKTOP-H3JJ232: Synchronization has failed. The sync will be restarted automatically later.;
Open the Windows Services.msc control panel and check the status of the 3 RPC services shown per the image below:
As shown above, there are 2 RPC services that should show as 'Running' and 1 that shows as being Manual for the start up type.