Event code 0x00040014 - True Image Home 2010

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Posts: 1
Comments: 1

My backup has started to fail (for last 6 runs), but previously ran fine. It gives the following error report, but the event code (0x40014) does not exist in the knowledge base. It does exist as a part-code for some entries, but none of those seem applicable in this case (e.g. I have no directories or files starting with a '.' on that drive). Details of error from Log of latest run below.

Acronis is running under a priviledged user account [Windows 7 Ultimate 64-bit], so "access is denied" tag is a little strange - certainly has no issues with other system files requiring privileged access in the backup set.

To be honest, I wouldn't mind if it can't backup all the files - what is really annoying is that the backup job kills itself because of the error, rather than continues to backup what it can!

Product: Acronis True Image Home 2010 (build 7,046)
Created: 20 December 2010 04:26:37
Details: Failed to back up file or folder 'G:\System Volume Information/{0997c318-05d0-11e0-9e6b-1c6f6536e63c}{3808876b-c176-4e48-b7ae-04046e6cc752}'.
File I/O error. (0x40014)
function = "GetFileAttributesW",
filename = "\\?\G:\System Volume Information\{0997c318-05d0-11e0-9e6b-1c6f6536e63c}{3808876b-c176-4e48-b7ae-04046e6cc752}"
Tag = 0xA8A1022BD18AE2ED
Access is denied (0xFFF0)
code = 80070005)
Tag = 0xBD28FDBD64EDB8B9: None

Thu, 12/23/2010 - 08:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Matt,

Welcome to the forum and thank you for posting. I will definitely help you with this issue.

If I am not mistaken, are you creating a backup of your whole disk in file/folder backup mode? Are you saving the backup to an external hard drive?

There are two possible causes for this issue. Your user does not have enough permissions to access that folder, or, the folder is corrupt.

I would recommend the following Microsoft KB article that explains how to setup proper permissions for folders. You can also check if the System Volume Information folder is corrupt by creating a Windows System Information file and checking if it can be created and opened properly.

You can also exclude this specific folder from your backup or create a partition backup instead. Please check our user guide which is available here for, for exclusion instructions on page 74 and partition backup instructions on page 39.

Just in case, please send me the output from the Acronis report so that I can check if you have any issues with your hard drive.

Looking forward to your reply and if you have additional questions, please let me know.

Thank you.

Thu, 12/23/2010 - 13:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

The security settings for the System Volume Information folder provide (as you'd expect) only access for group SECURITY - same as for the other drives in the backup set, although Acronis doesn't choke on those.
Sys Info and Report files attached, as requested.

I don't believe I need the System Volume Information folders, so content to exclude them if that's the easiest way out of this.

Attachment Size
52069-93172.nfo 1.41 MB
52069-93175.zip 1.23 MB
Thu, 12/23/2010 - 17:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Matt,

Thank you for the follow-up.

You can exclude those folders as a workaround and if you would like to get this issue investigated and resolved please contact our Support team with the same reports.

If you have additional questions please let me know.

Thank you.

Fri, 12/24/2010 - 07:47
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