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Uninstall True Image 2010 from Windows 10 PC

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Recently I upgraded my Win 7 PC to Win 10. The upgrade went fine, but I later realised Acronis True Image 2010 was in place. So I tried to uninstall it so as to replace it with True Image 2020. Then everything went wrong. Eventually I had to restore my system to a time before the 'uninstall'. Thankfully, that went fine. So now I’m wondering how do I safely uninstall True Image 2010 from my Win 10 PC safely? Thanks in advance! Seamus

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Seamus, there are some questions to ask first here:

Do you have either an Acronis Secure Zone (ASZ) or the Acronis Startup Recovery Manager (ASRM) enabled on your computer?  ASRM gives a F11 option when booting to invoke a standalone Acronis environment.

If ASRM is enabled, then you should disable it before trying to uninstall ATI 2010. 
The ASZ should be Ok to leave but may need to be checked after installing a new version of ATI.

Once the above is checked, then try to uninstall ATI 2010 normally by using the Windows Control Panel >> Programs & Features option.

Note: I would recommend going into the Windows Task Manager, opening the Services page and checking if any Acronis services are running?  If any are found, then stop these then go to the Details page of task manager and check for any active Acronis processes.

See KB 10471: Acronis True Image Home 2011: Processes in Windows Task Manager for details of what to look for.

After uninstalling normally, then download the Acronis Cleanup tool (link below) and run this as Administrator to ensure that any other residue of ATI 2010 is removed.  Do a restart of Windows after running the tool and before attempting to install ATI 2020.

 

Thanks Steve,

I have another Win 7 PC which I'm about to upgrade to Win 10.  It's running Acronis True Image 2014.

I will definitely uninstall ATI 2014 before upgrading!

Do I need to go through the deep cleanse that you mention above before upgrading?  I intend to put ATI 2020 on the PC if the upgrade goes well.

Seamus

Seamus, removing ASRM is probably best advised along with doing a normal uninstall of ATI 2014.  Make sure you have a good backup of the OS drive with ATI 2014 on, then if needed you could access the Scripts (.tib.tis) files from that backup if needed later, though it may be best to consider making a clean start again with 2020 given the new .tibx format files now used for Disk backup tasks.

Thanks Steve,

I've never activated ASRM before.  Is it activated automatically?  I can click into it, I suppose, to check.

Seamus

ASRM is not activated automatically and the simplest check for it is to reboot the computer and see if you are given an F11 prompt to boot into Acronis True Image, which is what ASRM does!