Backup Failed: Network connection invalid because of timeout
Hi,
since a couple of days I'm getting this error: Backup Failed: Network connection invalid because of timeout
I have no cloue on how to solve.
the server is 100% reachable.
The only thing I've changed are:
- Updating the backup agent (through the web platform)
- Adding 8.8.8.8 to the resolv.conf of my server as a DSN
Can you help?
Below the error detail
Thanks,
Massimo
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Errore
Data e ora
05 Dic, 2019, 10:28:28
Modulo
309
Messaggio
Informazioni aggiuntive:
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Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB8196E0
Campi: {"$module":"ms_lxa64_14800","$func":"MakeFailResult","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$file":"e:/563/enterprise/common/tol/command/command.cpp","$line":"457"}
Messaggio: TOL: Failed to execute the command. Backup plan 'Intera macchina su Cloud Storage'
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB8196E0
Campi: {"$module":"gent_protection_addon_lxa64_14800","$func":"MakeFailResult","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$file":"e:/563/enterprise/common/tol/command/command.cpp","$line":"457"}
Messaggio: TOL: Failed to execute the command. Backup plan 'Intera macchina su Cloud Storage'
------------------------
Codice errore : 41
Modulo: 307
LineInfo: 0xE6792A5EE190DF38
Campi: {"$module":"gent_protection_addon_lxa64_14800","$func":"SafeExecute","$line":"216","$file":"e:/563/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp"}
Messaggio: Failed to execute the command.
------------------------
Codice errore : 53
Modulo: 309
LineInfo: 0x2E7E9E174F1FB858
Campi: {"FailCount":"2","$module":"gent_protection_addon_lxa64_14800","$func":"CreateCumulativeError","$line":"105","$file":"e:/563/enterprise/common/tol/replica/event_processor.cpp"}
Messaggio: 2 activities have not succeeded. One of them is displayed.
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB8196E0
Campi: {"$module":"ervice_process_lxa64_14800","$func":"MakeFailResult","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$file":"e:/563/enterprise/common/tol/command/command.cpp","$line":"457"}
Messaggio: TOL: Failed to execute the command. Backing up
------------------------
Codice errore : 22
Modulo: 309
LineInfo: 0x8D165E86FB8196E0
Campi: {"$module":"tob_backup_command_addon_lxa64_14800","$func":"MakeFailResult","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$file":"e:/563/enterprise/common/tol/command/command.cpp","$line":"457"}
Messaggio: TOL: Failed to execute the command. Backing up
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Codice errore : 22
Modulo: 4
LineInfo: 0x8AF64B2C0920F6A0
Campi: {"$module":"isk_bundle_lxa64_14800","$func":"ConvertPcsError","$line":"105","$file":"e:/563/core/resizer/archive3/archive3_error.cpp"}
Messaggio: Network disconnected by timeout.
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Codice errore : 13
Modulo: 667
LineInfo: 0x60CCAC0523AC0E20
Campi: {"$module":"isk_bundle_lxa64_14800","$func":"GetDriveSize","$file":"e:/563/core/network/astorage/astor_client/dir.cpp","path":"/","$line":"288","function":"astor_get_space_usage"}
Messaggio: Peer did not respond or did not hold deadline
Hi,
the results seems all ok
Check for eu2-cloud.acronis.com 443 Ok
Check for eu2-cloud.acronis.com 7783 Ok
Check for baas-fes-eu2.acronis.com 443 Ok
Check for rs-eu2-baas.acronis.com 443 Ok
I've changed nothing for what concerns the firewall.
Yesterday (after writing this message) I ran the backup manually from the consolle and it was successful, but tonight the scheduled backup failed again.
thanks for your help,
Regards
Massimo
Hello Massimo.
If it continues to regularly fail, please collect Acronis System Information from the Agent which backups are not created and share it with Acronis Support Team for deeper analysis.