Upgraded to TI2011--jerky mouse movement
With the so-called "improved" interface, using the mouse with the new GUI is very frustrating. This happens to be a Microsoft Wireless Laser Mouse 6000 running on a computer with the latest version of WinXP Professional. At best, navigating the new interface seems slow and clumsy. At worst, the mouse cursor seems to lag and the movements are sometimes jerky.
What is going on?
Thanks,
Doug
I did accidentally discover one other thing that might be significant. In Windows Device Manager I now have 3 entries under Acronis Devices, 2 of them with yellow explanation marks. All of the entries are listed as "Acronis Backup Archive Explorer". I wonder if the latest TI2011 install did not correctly uninstall stuff from previous versions. I deleted the extra Acronis entries in device manager and see if that helps. Otherwise maybe I should try a complete uninstall and reinstall.
Still waiting for those helpful Acronis experts to chime in here.
Doug
STILL WAITING!!!
I don't know about your wireless issue, but it is really easy to repair TrueImage.
Restart you donwloaded install program and choose install.
After a short delay,you will be offered a repair option which you can accept.
Have you checked if you are using the latest Window driver for the mouse?
I have installed the latest building of TI Home and that did not change anything. I will try seeing about the drivers for the mouse. It is Microsoft Wireless Laser Mouse 6000. Basically what happens is that any time I move the mouse cursor from any other area of the desktop to the Acronis TI windown the movement becomes jerky and slow. Once I move the cursor away from the Acronis window behavior is normal.
Doug
Update--installed the latest mouse driver from Microsoft and no real difference. Any time the cursor passes over the TI window tracking gets jerky.
Doug
Latest info is that this problem will apparently be unresolvable--at least for my machine. I spent about an hour on the Acronis support chat facility and the tech remotely took control of my computer to see what I was experiencing. In the end the result was "the issue that you are experiencing is not a known issue with the product".
I am guessing it probably has something to do with a combination of things unique to my machine related possibly to the video card/driver (Nvidia Quadro4 550) the use of the wireless optical laser mouse, etc. I suppose when I get the chance I can see if this happens with a NON-wireless mouse.
At this point, I will just live with the problem since TI2011 is still at least basically usable--the cursor tracking issue is just an annoyance.
Doug
I am having same problem - weird - my mouse buttons are set for a left hander - wired mouse latest MS drivers USB port
Martin,
If the mouse buttons are not properly configured, have you checked the settings for the mouse inside the control panel?
Thanks for the reply.
Yes, the mouse is configured correctly in the control panel. In TI2011 the cursor, click response and general movement are very slow. Almost to the stage of freezing. Makes it very hard to select the folders that are required in the backup.
WinXP MCE, Intel Core 2 6400 @2.13 GHz, 2 GB RAM, 2 SATA 250 Gb drives
Hey Martin--it looks like there is somebody else with exactly the same problem as me. I thought it might be that I was using an older machine (Compaq EVO 8000 with 2.8 Xeon and 2gb ram) with SCSI drive and wireless mouse but your machine is much newer than mine and it sounds like you are using a wired mouse.
Again, this is really just an annoyance since the program is still usable but this did not happen with the "old" Acronis interface.
Doug
Sure is a problem - the interface is so slow I think I haven't clicked on the check mark so click again and then wait - check mark appears and then disappears - great fun :(
I noticed the same issue with 2011 6597 on an old IBM T30 laptop running XP SP3. Not wireless, but the regular integrated touchpad. It makes it a bit harder to use the application. As soon as the mouse flies over the ATI UI, the pointer stutters and hesitates.
Just upgraded to 2011 and am experiencing a similar issue. Not every time, but occasionally when starting true image my mouse will completely freeze until I (at minimum) log off.
The first time this happened was immediately after installation, I tried to run TI but was informed I needed to reboot first - the mouse froze as soon as the reboot prompt appeared. It has since happened on the welcome screen and the main screen (I turned the welcome screen off), but it always happens immediately or not at all. I mostly use a touchpad, but also have a wireless mouse, neither responds to movement during these events, but the touchpad can still use various gesture commands and right-clicking with either mouse still brings up the context menu. Additionally turning on windows Mouse Keys does not enable mouse movement while this is happening.
This is on a Asus EeePC 1000HA running WinXP Professional. I'm not using the Netbook version of TrueImage and the Plus Pack is installed. One other thing to note is that exiting TrueImage does not release the mouse, only logging off or rebooting seems to work.
I am concluding that this is really some problem related to some other process running on my computer (maybe the virus scanner that is run through the corporate network or something similar). I am concluding this since the tech I was recently dealing with asked me to try booting the computer from the Acronis Recovery CD (thus taking Windows out of the picture) and, sure enough, the program ran fine without any jerkiness or other odd behavior. I was going to try and narrow the problem more by booting up with Windows in Safe Mode but, frankly, it is not worth wasting any more time on this since TI2011 basically does run and I can just ignore the jerky mouse behavior.
Doug
I can confirm this is happening to me as well. I upgraded yesterday from Acronis True Image 2009 up to 2011 and when I hover the mouse over the Acronis window it is incredible jerky and slow. This did not happen when using 2009 and is the only program that it is happening.
Mick
I'm starting to think this is a transparency issue. When Doug used the recovery CD then this is probably not using it (I haven't tried or checked this though).
I have just been testing thoroughly again and noticed if I move the mouse around the Acronis window but NOT touch anything that is a link or the edges then the mouse is normal, it is only when the mouse touches anything that contains a link and the very edges where the shadows are that it slows down and becomes jerky. For example when you pass over the location bar or buttons and clickable items. Oddly it'll also plays up when hovered over the words 'Total' and 'Location' which are not clickable. Please see my screenshot of exact places it is jerky, I have marked them in green.
. I'll reply to support with this info.
I also found this elsewhere on the web:
"found the problem - it was caused by using transparent window in the application, which as we found (together with some other factors) switchs off any hardware acceleration on XP.
The application is currently in WPF 3.5 SP1 (we did some tests turning sample into 4.0 too), OS is Windows XP SP3. The processor goes to approx 60-70% during moving mouse cursor over the elements. As I wrote it is visible better on notebooks or slower machines.
Transparent window helps us to use ribbons and curved corners. We would need to make some more analysis how we could make the application to run in either transparent-windows mode or non-transparent based on current HW/SW configuration (or maybe be user setting).:
Mick--you might have something there. The most similar problem I encountered that had to do with transparency was when I was using Ultramon to place taskbars on dual monitors and I was also using TrueLaunchBar. I was having some problems (I do not recall specifically what they were) but the problems went away when I disabled the transparency option on TrueLaunchBar. You are also correct in pointing out that the jerky mouse movement disappears when the cursor does not touch the Acronis window.
Doug
I too have had this problem since upgrading to ATIH 2011. Running XP SP3 with a cordless Logitech mouse. CPU is an AMD 64 X2 dual processor 5200+ on a Gigabyte motherboard, video is ATI Radeon HD 3200.
It is a major pain, especially when working with the list of backups, and when trying to select individual files to restore.
Were it not for the Non-stop backup feature, which now works in ATIH 2011, falling back to ATIH 2009 would be a desirable option.
Would the Acronis development folks please look into fixing this problem in ATIH 2011? There is no way I would consider buying a 2012 version without knowing that this problem has been fixed.
Norm
Just installed TI 2011 Build 6857 on a fully patched XP SP2 machine and am experiencing the "jerky" mouse problem. I uninstalled, booted and reinstalled TI and the problem remains. Like MicK (2011-03-16 above) the mouse tracks normally in the UI window until I go near a link at which time it freezes and becomes jerky. If I switch to another active window the mouse tracks normally. Going back to the TI window, the jerky tracking returns. I have tried different mice (USB and PS2) and the problem is the same.
ATIH 2011 Build 6942 (update 3) just installed on my XP SP3 machine with latest XP maintenance. Problem remains the same.
Acronis are now marketing ATIH 2012.. does anyone know if this problem is fixed in the 2012 version?
As I said before, I will not buy ATIH 2012 until the problem is fixed.
Norm
I just installed 2012 and the interface seems much improved--very responsive with no jerkiness. So far I HIGHLY recommend upgrading to 2012 if you suffer from the jerky mouse issue on 2011.
Doug