cPanel Plugin "Failed to mount the recovery point."


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Hello Everyone,
we've published an article about this issue https://kb.acronis.com/node/63866
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Ekaterina wrote:Hello Everyone,
we've published an article about this issue https://kb.acronis.com/node/63866
Unfortunately, I updated the agent on a test server and now when trying to browse a date from "Backups" the cPanel plugin returns the following error after just 1 second "Failed to mount the recovery point."
I tried to restart the Acronis service and that didn't help.
I uninstalled the agent and readded it only when I entered the username and password and it starts to install the plugin it returns an error.
Failed to install the backup agent. For details, see "/var/log/trueimage-setup.log". Please try to update the operating system by running the "yum update" command. After the update, restart the backup agent installation.
It's a shame because it was working fine since around May. Now it's broken.
I'll check more and update.
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UPDATE:
Ok. It seems to be ok now. Backup/Restore working fast again.
Took Acronis some time to provide a fix for this, but it's working now. I thought the fsck was causing the issue. How about if adding such feature in the future to allow it to be enabled/disabled within the web console so if it's causing an issue then admin can disable it?
PS the On/Off button for "Backup" within the cPanel/WHM Acronis plugin is still not working. It returns error
An error has occurred. Please try again later or contact your administrator.
Guess that will be resolved in a different update?
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Indeed the new agent resolved this issue. Everything is working fine now.
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@George_Fusioned does the file/folder excludes work now? Possible to use the same used for JetBackup to speed things up
*.jpa
backup-*.tar.gz
cpmove-*.tar.gz
site-*.tar.gz
.MirrorSearch
*/com_akeeba/backup/*
*/backupbuddy_backups/*
*/.wysiwygPro_*
*/core.[0-9]*
public_html/cache/*
tmp/*
logs/*
lscache*
.cagefs
.cagefs*
.cpan
.cpanel/caches
.cpanel/datastore
.cpcpan
.sqmailattach
.cpanel/*.sock
access-logs/*
*/error_log
public_ftp/*
softaculous_backups/*
*/wp-content/uploads/wpcf7_captcha/*
*/wp-content/widget-cache/*
*/wp-content/cache/*
*/wptsc-cachedir/*
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HostXNow wrote:@George_Fusioned does the file/folder excludes work now? Possible to use the same used for JetBackup to speed things up
*.jpa
backup-*.tar.gz
cpmove-*.tar.gz
site-*.tar.gz
.MirrorSearch
*/com_akeeba/backup/*
*/backupbuddy_backups/*
*/.wysiwygPro_*
*/core.[0-9]*
public_html/cache/*
tmp/*
logs/*
lscache*
.cagefs
.cagefs*
.cpan
.cpanel/caches
.cpanel/datastore
.cpcpan
.sqmailattach
.cpanel/*.sock
access-logs/*
*/error_log
public_ftp/*
softaculous_backups/*
*/wp-content/uploads/wpcf7_captcha/*
*/wp-content/widget-cache/*
*/wp-content/cache/*
*/wptsc-cachedir/*
Using excludes doesn't work. It backup but restore will show "Failed to mount recovery point". But backup is fast without using excludes anyway, and so it doesn't matter.
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