TI 2020 Backedup Statistics Not Working Very Well
TI 2020 is reporting backedup statistics for each backup that are clearly incorrect, e.g. multiple GB reported for video when the Video folder in Documents has no contents per File Explorer, and a much smaller than accurate Documents section in the statistics compared to File Explorer, smaller by a factor of 10. I have turned in a problem report that is presumably now being worked on. I am curious if anyone else has had this problem and if any solution has developed for it.


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Steve, thanks for responding. I have had one tech support chat contact with Acronis on this issue so far, and all I can say is that no one at Acronis I chatted or emailed with has told me that this feature's reports are guestimates or averages across a large number of TI users. These backedup stats are displayed in TI 2020 immediately below the "Last Backup at 7:49 PM Yesterday", so they are put forward graphically as specific to this one backup. You could be right that I have 6.3 GB of videos on my hard drive but not in my Video folder, and I will try to check on that today. I rarely save videos. However, the issue remains of Docs vs. Other. My actual docs on the PC are 41.0 GB. TI reports 4.4 GB docs plus 31.6 Other. Add those together and you get 38 GB, which plausibly is a compression of the 41.0 GB on the internal hard drive. I backed up (full backup option) almost no Other type files because the task was for Docs and Pics and Desktop and Firefox Profile, and nothing else. I still seems to me that this new feature is intended to be about my specific selected backup, and that the feature is not working well enough. I will be continuing with Support, which has been slow to respond this past week due to the holidays.
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Tommy, you mention backing up your Firefox profile. Are you sure it is just the profile or could you also be backing up the Firefox cache? There can be a lot of stuff there.
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For clarity, I created a new task that backs up only my Documents folder. I now understand the Documents category in Backedup Statistics is all backed up files of whatever origin, with the files categorized by file types, not by folder of origin. Oddly, no one so far in TI 2020 support can give me a list of what file types are classified as Documents in Backedup Stats. I now believe that my Outlook files at 28 GB make up most of the mysteriously large Other category, 31 GB. Since I backed up only the Documents folder, Firefox profiles was not backed up this time, but you make a good point on that for general backups. If I add up all the Files showing in the categories of Backedup Stats, I get about 817 fewer files than show in my Documents folder in File Explorer. So there are minor issues with Backedup Stats possibly undercounting files, but probably that is not highly consequential. Right now, I am unsure how useful Backedup Stat is , but time will tell.
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I have never paid attention to the stats... never found them particularly useful.
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TommyZ555 wrote:Oddly, no one so far in TI 2020 support can give me a list of what file types are classified as Documents in Backedup Stats.
Hi! Here is the list of data formats considered as Documents
.djvu .doc .docx .pdf .ppt .pptx .pps .ppsx .rtf .xls .xlsx .csv .pages .numbers. key .txt .html .tex .wpd .wp .wp7 .fb2 .epub .potx
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