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ATI Western Digital Edition Bootable Flash Drive Fails to Launch

Thread needs solution

Good day All:

Forgive me if this is the wrong forum but it's my first post and I failed to see a WD Edition...

I recently installed ATI Western Digital Edition on a new Windows 10 Think Pad. I have an external WD drive attached via USB and have successfully ran a full back up using ATI, WD Edition, version 19.00.33. I confirm I can access the files on the drive.

I’m having difficulty with creating Bootable Media, specifically on a USB flash drive (and for arguments sake I have tried this on three drives and all have the same result), in that it is created successfully, but it fails to execute when I try to test it when booting to it (note that as a test I have also created a bootable flash drive in Windows 10 (not with ATI) and can successfully boot with that flash drive).

Upon boot, with the flash drive in place and BIOS selected to boot to that USB flash drive, I am first presented with the text:
"Starting UEFI Loader (x64)
Select an item by using the keyboard:
1. Acronis True Image OEM (64-bit)
2. Acronis System Report (64-bit)
c. Continue booting"
I must select one in order to proceed. Once selected, I am presented with a message of the number selected and Please wait..., after which I get a blank screen in which nothing happens (no drive lights, no fan sounds, nada (though the machine is still powered and I am looking at a powered, blank screen)). The only recourse is to hard re-boot, which works fine and brings me into Windows. I wait 10 minutes before giving up.

I would think I should be presented with a splash screen or the program and then be able to select the backup. Note my external WDD drive IS connected as well (but I have tried it without it being connected as well and get the same results).

My concern is that because the test fails, I would have no way to restore my computer with my back up in case of a failure. I can provide a picture of the messages I am getting if that helps. Also, I cannot access the Advanced Recovery option as that is not available in the Western Digital edition of ATI. I have also not tried connecting an external CD drive and going the iso route because it’s more of a pain and I’d just like to have the flash drive if ever needed.

Thanks for any advice!
-Doug

0 Users found this helpful

Doug, welcome to these public User Forums.

Version 19 of the OEM WD ATI edition is equivalent to ATI 2016.

Please see KB 2201: Support for OEM Versions of Acronis Products

What size of USB stick are you using here?  Please note that the maximum support size for booting from is 32GB due to limitations imposed by Microsoft.

See KB 58108: Acronis products: using USB sticks with more than 32GB capacity - which explains.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Thank you Steve-

Very good info. Both USB drives were 32MB, but I found a 16MB drive and will try that (maybe it doesn't like being on the hairy edge of 32MB!). I'll also follow up on the WD forum as well; I like the product and am considering purchasing the full program, but I'd like to be sure it works with my setup first. I used to use Lenovo's back up & restore (as it came with the ThinkPad and always worked for me), but I do not think it works for Windows 10. Ahh, progress! Thank you again!

-Doug

Doug, hopefully you are meaning 32GB and 16GB above rather than MB sizes!  Not seen any such small USB sticks in a very long time!

If your USB sticks have been used previously, it is possible that they need to be cleaned before they will work correctly!  See below:

Preparing USB drive for use by Acronis using Diskpart
diskpart
list disk   (to identify USB drive, i.e. 1)
select disk 1
clean
create partition primary
active
format fs=fat32 quick
assign
exit