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Errors while performing sFTP

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I installed Acronis Backup and Recovery for Small Business Server. After I did this I added an external disk and did a full backup to the external disk. I took the disk to another site and copied the backup into a backup folder on another server. Now I want to perform regular incremental backups of my server using sFTP.

The backup ran for about 6 hours and generated a file on the new server of a size of about 1.6 Gb. However, I received several errors and I would like to get some help in getting these resolved fairly quickly.

Can anybody assist me with where to start on this?

Here is the log for the event:
Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Write error.

Error code: 0x70004
Tag: 0x9D2DE1F088CBC4D8
Error occurred while writing to the file.

Error code: 0x40003
Tag: 0xDAC945FCDC8D831E
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields:
Message: Write error
--------------------
Error code: 3
Module: 4
LineInfo: dac945fcdc8d831e
Fields:
Message: Error occurred while writing to the file.
--------------------

0 Users found this helpful

Hello Lost in Windows,

Welcome to the forum and thank you for posting. I will do my best to assist you.

At the moment it looks like there is a specific issue between our software and your ftp server. We will need to do additional troubleshooting to get this resolved.

I found your open case with us and I will ask the support professional in charge of it to take care of this problem as fast as possible.

Please let me know if you have additional questions.

Thank you.

Hi,

I am having exact the same Issue. Is there any solution ?

I am using
Acronis Backup&Recovery Server for Windows Build: #12705 (28. Dezember 2010 )

Thanks!
Tariq

Hello Tariq,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will do my best to help you.

Unfortunately this is not a common issue. It can be caused by dozens of reasons. Thus there's no common solution, each case should be investigated separately. 

In order to solve the problem we need to localize the cause. Please gather the following information:

  1. Acronis Info
  2. Wireshark

After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I am having the same issue. It happens with every backup.

Acronis have been unable/unwilling to help me also.

Hi Nathan,

as far as I see your support case is being investigated by expert support team now. Please be sure we'll do our best to help you.

Thank you,