Operation has been stopped
I've set up a scheduled backup everyday at 12:00AM. Backup destination is a NAS. NAS is waken up before the backup and put to sleep after backup (with pre/post commands configured in backup job). Backup scheme is incremental with a full backup every 10 versions.
This has been working fine for a long time. Recently, it kept saying "Operation has been stopped" but no obvious errors. When this happens, the NAS is at the on state. I tried to review the logs but not sure which log to look at. I noticed that on the stopped backup, it says the method is "Full" while it was supposed to be "Incremental". Not sure if that's relevant though.
If I click "back up now" button, the job completed successfully and it shows "Incremental" as it was supposed to be. How can I find the root cause of the problem? Thank you!
Acronis True Image 2020 build 22510
Windows 10 Enterprise 64 bit, version 1909, build 18363.592
Lenovo ThinkPad P50
QNAP TS-870 Pro


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Steve,
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Michael, your ti_demon logs are showing connection issues to your QNAP location as per the entries below from today:
29/01/2020 00:03:09 :703 Writing incremental version to file: Micron_inc_b2_s3_v1.tib
29/01/2020 00:03:09 :747 Error 0x1e50023: Cannot access backup file \\QNAP\Backup\Micron_inc_b2_s3_v1.tib. Please ensure that you entered the correct credentials for the network share.
29/01/2020 00:03:39 :748 Error 0x1e50023: Reattempting the operation. Error: Cannot access backup file \\QNAP\Backup\Micron_inc_b2_s3_v1.tib. Please ensure that you entered the correct credentials for the network share..
29/01/2020 00:03:39 :753 Writing incremental version to file: Micron_inc_b2_s3_v1.tib
29/01/2020 00:03:39 :797 Error 0x1e50023: Cannot access backup file \\QNAP\Backup\Micron_inc_b2_s3_v1.tib. Please ensure that you entered the correct credentials for the network share.
29/01/2020 00:04:09 :797 Error 0x1e50023: Reattempting the operation. Error: Cannot access backup file \\QNAP\Backup\Micron_inc_b2_s3_v1.tib. Please ensure that you entered the correct credentials for the network share..
The above sequence of log entries is repeated until all the error retries are exhausted.
29/01/2020 00:15:39 :399 Cannot access backup file \\QNAP\Backup\Micron_inc_b2_s3_v1.tib. Please ensure that you entered the correct credentials for the network share.
To specify another location; click Browse.: ⎂Retry//⎂Cancel//: User response:
29/01/2020 00:15:39 :402 Error 0x101f6: Write error.
29/01/2020 00:15:40 :449 Terminated by user.
As shown above, the backup fails and offers the option to Retry or Cancel but doesn't get any response so cancels the task.
The same final sequence of entries was shown on 19/01.
19/01/2020 00:05:28 :829 Writing incremental version to file: Micron_inc_b1_s4_v1.tib
19/01/2020 00:05:28 :867 Error 0x1e50023: Cannot access backup file \\QNAP\Backup\Micron_inc_b1_s4_v1.tib. Please ensure that you entered the correct credentials for the network share.
19/01/2020 00:05:28 :867 Cannot access backup file \\QNAP\Backup\Micron_inc_b1_s4_v1.tib. Please ensure that you entered the correct credentials for the network share.
To specify another location; click Browse.: ⎂Retry//⎂Cancel//
19/01/2020 00:15:28 :312 Cannot access backup file \\QNAP\Backup\Micron_inc_b1_s4_v1.tib. Please ensure that you entered the correct credentials for the network share.
To specify another location; click Browse.: ⎂Retry//⎂Cancel//: User response:
19/01/2020 00:15:28 :313 Error 0x101f6: Write error.
19/01/2020 00:15:29 :310 Terminated by user.
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Michael, if you are issuing the WOL packet from a Pre Command at the start of your backup, then you may want to set a small delay to allow the NAS to be 'fully awake' before the backup is started by ATI.
It is also possible that the NAS is going to sleep while waiting on ATI for further data, so you would need to check what settings control that aspect on the NAS itself?
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