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No longer able to recover data from image

Thread needs solution

Hello,

 

I had to reinstall Windows 10 due to me upgrading my CPU/MOBO a few weeks ago. I had a full image made already, that I've used to recover files that I didn't think of manually backing up right before I formatted my drive. I've used this backup "E:\Acronis_Backups\NVMe Samsung SSD 970 2B2Q_full_b9_s1_v1.tib" to recover files multiple times. The last successful recovery was 02/23/20. I've just attempted to recover a few more files and ATI isn't able to open/read this anymore. 

 

Last successful recovery:

2/23/2020 7:53:59 PM: -----
2/23/2020 7:53:59 PM: ATI Demon started. Version: 23.5.1.17750.
2/23/2020 7:53:59 PM: Operation NVMe Samsung SSD 970 2B2Q_full_b9_s1_v1 started manually.
2/23/2020 7:54:00 PM: Operation: Recovery
2/23/2020 7:54:00 PM: Priority changed to Low.
2/23/2020 7:54:00 PM: Recover Backup Archive From file: E:\Acronis_Backups\NVMe Samsung SSD 970 2B2Q_full_b9_s1_v1.tib Recovery of: Files Recover to: original location 
2/23/2020 7:55:16 PM: Operation has succeeded.

Start: 2/23/2020 7:53:59 PM 
Stop: 2/23/2020 7:55:16 PM 
Total Time: 00:01:17

 

Problem:

2/29/2020 11:44:00 AM: Error 0x1e50015: Failed to open backup E:\Acronis_Backups\NVMe Samsung SSD 970 2B2Q_full_b9_s1_v1.tib. Make sure the backup location is accessible and contains all versions of the backup.

 

Looking for advice on how to proceed. Not being able to recover data after something like this isn't a great feeling..

 

Thanks,

-Sloan
 

0 Users found this helpful

Instead of a recovery double click the .tib file to open it with Windows explorer. You can then copy the files you need.

Hello,

Thanks for the reply. I've already tried this prior to even posting to this forum. I've also today performed a chkdsk on the drive and this hasn't helped either.

Has your backup drive letter (E: per your logs) changed at all since reinstalling Windows?

What have you restored previously from that backup image when doing so to the original locations?  Did this include restoring the C:\ProgramData\Acronis folders from the image, because if so, then the image location is unlikely to still match with the original location stored in the Acronis database because reinstalling will have changed the partition identifiers.

Hello,

The E: & D: drives are simply storage and were untouched while & after the reinstall of Windows. I've restored only files, such as 'Documents' & 'Pictures' and a few GPG keys. No applications and/or application-related data.

Hello,

Note that I had created a second backup job/task once I reinstalled ATI, and its technically the same location/folder on drive E:, but hasn't had a name conflict if it would. I've provided images of the error the backup files in the folder, note that the largest "NVMe Samsung SSD 970 2B2Q_full_b9_s1_v1" is the corrupted one.

 

 

Attachment Size
531290-180054.PNG 14.78 KB
531290-180057.PNG 9.56 KB

Have you installed ATI 2019 in order to restore your user files / data?
Or were you restoring after booting from Acronis rescue media?

The second task you created in the same folder uses the same name. I do see that your first backup in that (..._full_b1_...) was created on 2/21 and you were successfully able to restore on 2/23. You then created a full b2 version and then could not restore.

I am suspecting some possible database confusion. What I would try is to copy the old backup to a different folder and give it a different name. Then try to Add existing backup to Acronis to see if that will revalidate it successfully.

The original full backup "NVMe Samsung SSD 970 2B2Q_full_b9_s1_v1" is the corrupted one and the newest backup task I've created has just as of last night reached *b3*, and this same original backup I had used to recover data multiple times of ~2 weeks time. I tried to copy it to another location but am still unable to recover/open it with same error message.