OS Selector 11 problem to boot CD and hibernate modus
I have installed the OS Selector 11 (build 3.034). I have the following problems:
1-When I boot the machine and the OS Selector is shown, my DVD drives are not listed under the available operating systems and it is not possible to boot from DVD.
2- I put my machine in the hibernate mode. When I try to wake up the machine (to start again) I get the message: Acronis Loader: no configuration file found. Press Enter to start. But the machine does not start after pressing Enter. I have to boot from the Rescue CD and deactivate the OS selector to be able to start the machine.
Does anyone have an idea what’s going wrong there?
Does reactivating OSS from the CD fix it?
Reactivating OSS from the CD seems to fix the problem. The firts test worked. I will do some additional tests.
Do you have OSS installed to the OS partition or another partition?
Yes it is installed on the OS partition. Acronis support means, that this shuold not have any influence. Do you have other experience?
Acronis support tells me to uninstall DD 11 and OSS, clean all with the cleanup utility and make a new installation. I'm not sure whether this will help. I did this a lot of times with and older True Image version, but without sucess.
If I understand the knowledge base article right (http://kb.acronis.com/content/14876) the cleanup utility will clean all Acronis produkts, also TI. That is not what I want to do. But it should be possible to uninstall OSS separately and install it again on a partition without OS if this will help. Do you have any experience regarding this way?
Placing the files on the Windows partition is not a good idea because the links to the files are hard coded and break if anything moves. Placing them on a Data partition or other non-OS partition that gets less use is better. Using a small dedicated partition for OSS is even better (very little space is needed, even 100MB is fine, though I'd probably go to at least 500MB). The partition does not need to be on the booting drive.
If you want to "move" the OSS installation, you would need to uninstall it and do Custom install, selecting the desired partition.
If you're getting the error every time you resume, it may be that the system isn't ready for OSS to access it or there's something blocking it. Are you using an actual hibernation (powered off) or is it the hybrid sleep mode?
Does OSS work correctly if you do a normal shut down or restart?
OSS can be uninstalled manually, but it shouldn't be necessary. A normal uninstall should work since OSS is (mostly) working.
MudGrab
I am using an actual hibernation (powered off).
OSS works correctly if I do a normal shut down or restart.
Now I unistalled OSS and created a 500 MB partition at the end of Hard Drive 1 to install OSS insite there.
Do you have any experience whether there is an influence of formating the OSS partition with FAT or NTFS?
Is it ok to use a logical Partition for OSS or is something other to consider?
FAT32 or NTFS are fine. The partition can be Logical.
The partition can also be on another internal drive (it doesn't have to be the same drive as Windows).
Before installing the OS selector I tested the hibernate modus of my computer. The machine automatically should go in sleep modus after one minute and hibernate (shut off) after two minutes. This worked fine. I pressed the power on button, the machine woke up from hibernate modus and all was ok.
After that I installed OS selector on the last partition of HD1 (500 MB, NTFS). The drive/partition letter in windows was in this case a letter (partition W) which was after the letter of HD 2 (drive/partition M). I am not sure whether this has any influence. I restarted the machine, chose the standard boot OS and Vista started.
What happened after that is not to understand for me:
I chose in the power options the modus I tested before so that the computer should hibernate/shut off after two minutes. The screen becomes dark but the computer did not shut off. I waited for about 15 minutes but no shut off. To see what is happening I moved the mouse, typed on the keyboard but I didn’t get a picture back on the screen. The screen remains black, nothing was to see. I waited for a while, but nothing happened. Therefore the only possibility was to press the power off button. After the computer was down I pressed the power on button to start again. But still the screen remains black. Nothing was to see on the screen, no information from BIOS during booting; only a black screen. I heard some peeps from Bios, heard the hard drive working but could not see what was going on because the screen remained black. I checked the cable of screen but that all was ok. Therefore I pressed the power off button and then the power on button again. But nothing changed, the screen remains always black and I could not see what happened.
My feeling was that due to pressing the power off button while the computer hangs I damaged the graphic card. I was really angry and decided to go to bet and to by a new graphic card the next day. But when I started the computer in the next morning to see whether something has changed the computer started as if there never has been a problem. I had my picture back on the screen again and was able to work as usual.
I am really afraid to do any additional tests with OS selector activated and the hibernate modus. But I need this automatically shut down in the evening and automatically restart in the morning.
Turning off the computer isn't going to damage the video card. I really don't know why OSS would be stopping the computer from sleeping or from waking.
Are you using Windows 7 and an NVidia-based graphics card with the current drivers (260.99)? This seems to sometimes cause this type of problem. You should be able to fix it by doing a complete power down (turn off power supply or remove power) and waiting at least 30 seconds before turning back on.
When you checked the monitor cable did you just check if it was connected or did you disconnect and reconnect?
I am using Vista with NVIDA GetForce 8600 GS
I checked only whether the video cable was connected. I didn't disconnect it
Do you thik I can Try to do the test again with your proposal (You should be able to fix it by doing a complete power down (turn off power supply or remove power) and waiting at least 30 seconds before turning back on. )
I've had to unplug mine (DVI), wait a few seconds, and then plug it back in.
Again, I don't really see how OSS could cause this problem. Have you tried it again yet?
No I didn't test it up to now.
In Germany it's now 6:40 in the morning. I have to go to the office now. But I will try this during the afternoon and will inform you about the results.
MudCrab thank you very much for your assistance. I belive I get much more halp from you than from the Acronis support. Thanks!
back again:
I did additional tests now, put the computer to hibernate manually, automatically (I believe the English expression is suspend mode) and all works fine. I really do not understand what happened yesterday evening.
On Saturday I will try to install Windows 7 additionally to Vista as you described it in “17683: ADD11 OSS - WinXP Systems not recognized“