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The specified file does not exist 0x006400E3+0x00040011+0x00040011

Hi all, I figured I would see if someone here might be able to help.  Using TI2020 on a Windows10 laptop backing up to an external 2TB USB3 hard drive I started getting the error message in the subject.  I have a number of full backups on the USB hard drive which now fail.  I tried cleaning old backups in the event there was a space issue but got the not found error.  Searching the error code comes up with nothing.  Possibly related I got a window to update my rescue kit which failed a couple times prior to getting this error.  I only remove old backups thru the cleanup option, never delete manually.  This happened once before, I believe under TI2019 and I deleted all backups and just started new ones.  Having to delete my backups in order to make a backup is not acceptable so I hope someone may have some ideas to fix this aside from deleting everything again.  ALL software is up to date.  Thanks for any suggestions.

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Ralph, welcome to these public User Forums.

Sorry but too little information to work with here.

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation. This should provide more information on why you are seeing any notification messages?

If the ti_demon logs do not throw more light on the error message, then please collect an Acronis System Report zip file and share this with us via a cloud sharing link such as Google Drive, OneDrive etc.

See KB 58820: Acronis True Image: Collecting System Report

If you have another backup drive you can test with, try making a new backup to that drive to check that all is fine with that as the destination?

I would also recommend running CHKDSK against the 2TB USB 3 drive to see if that detects any issues?

Thank you, I will run the tool and get back.  I've been running ATI for a few years and it's bailed me out of a few problems along the way, probably not new news here!

I was starting up my backup job to capture the logs with the log viewer when something caught my eye.  The letter windows assigned to my usb backup drive did not match the setting in TI.  I changed the destination drive/ letter and my previous backups showed when I started 'clean versions' as a test.  I started the backup and it ran OK.  Somehow I didn't notice the change, probably because all I normally do is start the backup- OPERATOR ERROR !!

My best guess on the drive letter is I had a second partition on my C drive which I removed the assigned letter for, leaving it basically abandoned.  Whatever the case, I really appreciate the helpful advice.  Thank you.

Ralph, always glad that issues are resolved regardless of the solution!  Thanks for the feedback.