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Centralised vault inaccessible after downgrade from Acronis 12.5 to 11.7

Thread needs solution

I recently upgraded an Acronis 11.7 installation to Acronis 12.5.

 

The original installation had both Personal Vaults and a Storage Node with Centralised Vaults; these were all there and accessible after the upgrade.

 

I then decided to revert back to 11.7.

 

I uninstalled Acronis 12.5 and then reinstalled 11.7.

 

When I did so, the Personal Vaults were still intact and accessible and the Storage Node still seemed to be there but the Centralised Vaults were inaccessible with error message:

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Error
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Failed to obtain statistics of vault 'arl:/A2C033DF-959D-4451-ADAD-A2D98B614264/C4B1331D-D932-43E9-B0FA-CA6CCE5179F3'.
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Details:
    Code: 2,555,969(0x00270041)
<u>LineInfo:</u> 0x9A79F20828BCCD5;

    Module: archive_manager_plugin_vs_50230
    Message: Failed to obtain statistics of vault 'arl:/A2C033DF-959D-4451-ADAD-A2D98B614264/C4B1331D-D932-43E9-B0FA-CA6CCE5179F3'.

    Code: 2,555,969(0x00270041)
<u>LineInfo:</u> 0xAF0695FA9D426E35;

    Module: storage_server_vsa64_50230
    Message: Failed to obtain statistics of vault 'arl:/A2C033DF-959D-4451-ADAD-A2D98B614264/C4B1331D-D932-43E9-B0FA-CA6CCE5179F3'.

    Code: 2,555,939(0x00270023)
<u>LineInfo:</u> 0xAF0695FA9D426DEC;

    Module: storage_server_vsa64_50230
    Message: Vault 'NoFanPC Centralised Managed Vault' is not ready for use.

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Can anyone advise?

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Posts: 0
Comments: 2016

Hello ChrisN,

welcome to Acronis forums and sorry for a delayed reply.

Please Detach and re-Attach this vault: https://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/index.html#1753.html

If it does not help, then please create a new vault for a backup location with your backups and delete an old vault.