Acronis Backup 12.5
Good morning,
I can't access my web console.
Here's the message:
This localhost page is not foundNo web page was found for the web address: localhost:9877/idp/authorize?client_id=apigw-39A3B8CD-3112-472C-98F8-4C3493713686&redirect_uri=%2Fapi%2Fgateway%2Fcb&response_type=code&scope=offline_access+openid+profile+email&state=http%3A%2F%2Flocalhost%3A9877%2F&nonce=kkbfznsmmfudexoaeigifysv
HTTP ERROR 404
Could you please help me.
Yours sincerely,
Dominik

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Hello, Maria,
Thank you for your prompt response.
I checked the services and it looks fine.
I checked against another server where I have Acronis and it's pretty much the same.
I don't understand why it's blocking.
Sincerely,
Dominik
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Dominik,
have you also checked if the ports listed at the last column Port used by the service of the table from the above KB are opened in your firewall?
If it still does not help, please open a support case with Acronis Support Team. You will be required to collect Acronis System Information from a machine with Acronis Management Server.
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Hello, Maria,
I've looked and I couldn't find anything at the ports.
I found a temporary solution by adding the server in another management console.
I will contact support to get a solution.
Best regards,
Dominik
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Could you give me a support email please.
I will also need some internet links to get the tools to collect the information.
The links you sent me are not very helpful.
I don't have access to the console to collect information at the server level and the support link is a general link. I need a concrete email to contact support.
I thank you for it,
Best regards,
Dominik
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Hello Dominik.
There is no direct email address for Acronis Support Team. Please create a support request from your Aronis Account as described in this KB article: https://kb.acronis.com/content/56079
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Hello, Maria,
I looked but apparently you have to pay support for that unless I'm mistaken?
Best regards,
Dominik
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Hello Dominik.
If you have a valid maintenance license, then you can contact Acronis Support Team any time during the license period.
We have opened a support case for you (04417295). Please wait for an email from Acronis Support Engineer.
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Hello, Maria,
I think the support license is no longer valid, but my product license is for life.
Thank you for your help and I'm waiting for support 04417295.
Best regards,
Dominik
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Hello Dominik.
You are welcome to share here a solution from support engineers that has helped you.
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I have the same issue...I have perpetual licenses so apparently no support. Does anyone have a resolution for the issue above (This localhost page is not found No web page was found for the web address: localhost:9877/idp/authorize?client_id=apigw....)?
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Hello Steve,
Welcome to Acronis forums!
I recommend that you thoughtfully follow all recommendations that I provided above in this forum thread.
If you checked all services and ports and everything is ok, then we recommend opening a case with Acronis Support Team since such issues are very environment-specific and require individual investigation.
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