Acronis True Image 2020 .dmg MAC install file Image is damaged and cannot be opened.
The MacOS file downloaded from the official Acronis website is corrupted every time. Again and again this message when I want to install acronis on my Mac with Catalina. Error message: "Acronis True Image is corrupted and cannot be opened" Tried it on another Mac, just the same. Downloaded the file several times, always corupte file?
System: MacOS Catalina.
Tried Acronis 2020 True image installation file build 22510 and 21810
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Hi there
I have the same issue, but specific to this Mac rather than the others on my account. It's a fresh install that I'm trying to do and have tried to download from both my Acronis account as well as the subscription confirmation email. Continue to get 'Acronis true image is damaged and can't be opened'.
Any advice welcome please.
Thanks
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David Roberts wrote:Hi there
I have the same issue, but specific to this Mac rather than the others on my account. It's a fresh install that I'm trying to do and have tried to download from both my Acronis account as well as the subscription confirmation email. Continue to get 'Acronis true image is damaged and can't be opened'.
Any advice welcome please.
Thanks
Hello David,
please try the following
- do not make decisions in the opened popup window
- open Terminal
- type 'Applications/Acronis True Image.app/Contents/MacOS/Acronis True Image'
- press Enter
You should be able to run True Image that way
Please let me know if that was helpful.
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Ekaterina wrote:David Roberts wrote:Hi there
I have the same issue, but specific to this Mac rather than the others on my account. It's a fresh install that I'm trying to do and have tried to download from both my Acronis account as well as the subscription confirmation email. Continue to get 'Acronis true image is damaged and can't be opened'.
Any advice welcome please.
Thanks
Hello David,
please try the following
- do not make decisions in the opened popup window
- open Terminal
- type 'Applications/Acronis True Image.app/Contents/MacOS/Acronis True Image'
- press Enter
You should be able to run True Image that wayPlease let me know if that was helpful.
Hello All,
I do have the same problem and after some troubles with ATI I was requested to reinstall and make an fresh installation, but I cannot install it any more. Even I tried Ekaterina's recommendation which just executed the process, but nothing happened.
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Tried the above type 'Applications/Acronis True Image.app/Contents/MacOS/Acronis True Image'. It will not execute.
type '/Applications/Acronis True Image.app/Contents/MacOS/Acronis True Image' still doesnt work
cd right up to MacOS and it wont execute Acronis True Image
is there a fix to the DMG as I bought it and cant use it?
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Hello Everyone,
please verify the checksum of the installation file per instructions from https://kb.acronis.com/content/1855
If the checksum is correct, which means that the installation file is in fact not corrupted, please open a support ticket for investigation (how to open a support ticket https://kb.acronis.com/content/8153)
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Hi,
Has there been any good results form this? I have a new MacBook Pro with OS Catalina 10.15.4 and am getting the exact same message. I havent backed up in weeks now because of this.
Please help!
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No, never solved, finally opted for another backup solution. I finally got my money refunded from Acronis.
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Elton Smith wrote:Hi,
Has there been any good results form this? I have a new MacBook Pro with OS Catalina 10.15.4 and am getting the exact same message. I havent backed up in weeks now because of this.
Please help!
Try to execute this script https://kb.acronis.com/system/files/content/2019/11/ajax/cleanup_tool_m…
and then try to install it again.
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Hello Everyone,
if you come across this issue, please read the article 65315: Acronis True Image (Mac): Installation fails with "Acronis True Image is damaged and can't be opened. You should move it to the Trash"
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