ATI 2020 - Backups VERY slow to open in Windows Explorer

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Hi,

ATI 2020 with Windows 10 Pro

In ATI the only backup that is showing is from yesterday and is 222GB. When I browse to the internal HDD in my PC I can see a backup from October 2019 (My folders_full_b1_s1_v1.tib) and it is 2.21TB, therefore I am trying to access that using Windows File Explorer. The problem is that it takes an eternity to open the backup and again to browse the folders. Sometimes the folders do not open at all. 

Is it normal that it takes 5 minutes or more to open each folder and sometimes it doesn't work at all ? 

Thanks

Wed, 06/10/2020 - 04:47
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mvp

The slow response is probably due to the very large size of the backup (2.21TB). The speed could be dependant on the amount of RAM, the CPU and the speed of the drive on which the image is stored. There will be a significant difference in time between a mechanical HDD and an M.2 NVMe SSD (the one I have on the PC I am working on at the moment read speed is about 3,500, a top of the line SATA SSD max out at about 550.

I doubt that there is much you can do except in the future create multiple backup tasks - this may not be feasible if it is a disk and partitions backup of only one drive.

Update: On rereading your post I seen that the backed up data is about 200gig. If it involves a long backup chain (full + many incrementals) it will take time to navigate around as reference may need to be made to many of the incremental files. 

Ian

Wed, 06/10/2020 - 07:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Ian,

Core i7-3770 CPU, 16GB of RAM and the drive that the backup is on is a spinning 3TB drive. The backup is currently copying to my NAS at an absolute snails pace, will take me about 5 days I predict.

I've purchased a 6TB Seagate Backup hub which I will use to create a backup from my NAS via USB3 in future in future and I will do that simply by copying and pasting manually. I will do the incremental backups across the home network via Acronis too as the 2nd backup.

If I had know that restoring a backup using ATI was so painful I wouldn't have purchased the software. Live and learn I suppose :-(

Cheers

Wed, 06/10/2020 - 09:17
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Jaap74,

I am having the exact same issue and it's really annoying. Can't get to files that I desperately need. I wouldn't have purchased if I had known this too. :-(

Mon, 06/15/2020 - 12:21
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I just found the same problem. I am in my 30 days free trial. Made my first backup and decided to check it. File explorer just hangs. Task manager shows a process called "COM surrogate" using 30% of the cpu. I guess the search for decent windows backup software goes on. Shame as I thought I had found it. At least I haven't wasted money on it.

Mon, 08/10/2020 - 08:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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An update on my previous post. It does open eventually. It is just incredibly slow. Several 10s of minutes every time I try to drill down deeper in the file hierarchy.

Mon, 08/10/2020 - 09:24