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Acronis 2020 Rescue Media FAILS

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I have Acronis True Image 2020. I’ve created a bootable CD with the Rescue Media Builder and when I boot from it, the hour glass just sits and spins.

Both of the following ways I tried produce these symptoms

Rescue Media Buiider -> Simple ->DVD/CD Drive
Rescue Media Buiider -> Advanced ->WinPE-based media -> Save ISO file --> Burn to CD

I also tried to create the 2020 image using MustangPEBuilder_2_ADK_64_LaunchBar. I've installed Windows Assessment and Deployment Kit (Windows ADK) for Windows 10

My Plugins.ini file:

[Plugins]
plugin1=DD12\DD12.exe
plugin2=AcronisUB\AcronisUB.exe
plugin3=A43\A43Utility.exe
plugin4=PENetCfg\PENetCfg.exe
plugin5=TI2020\TI2020.exe

I've created bootable media using True Image 2018 using MustangPEBuilder_2_ADK_64_LaunchBar and it boots fine.

My Computer Information:

Win10 Build 1903

ASUS ASUS Sabertooth X79 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
Intel Core i7-3820 Sandy Bridge-E 3.6GHz (3.8GHz Turbo Boost) LGA 2011 130W Quad-Core
Total Physical Memory 32.0 GB

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Gary, welcome to these public User Forums.

You will need to wait for Mustang (Paul) to answer any questions related to his utility program method of creating rescue media.

I would recommend trying the MVP Custom PE Builder script which already includes all your plugins without needing to add these yourself - link in my signature.  Mustang is one of the authors of this utility.

Please ensure that when booting from rescue media that you are matching the BIOS mode used by your Windows OS for that computer.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Gary,

The only thing I can think of is the problem may be related to the ADK. What version of the ADK do you have installed? If you have an older version you should uninstall it and install a current version.

Hi Mustang, I'll check the most recent download. Should I be installing Windows Assessment and Deployment Kit for Windows 10 or Windows 10.1?

Steve Smith wrote:

Gary, welcome to these public User Forums.

You will need to wait for Mustang (Paul) to answer any questions related to his utility program method of creating rescue media.

I would recommend trying the MVP Custom PE Builder script which already includes all your plugins without needing to add these yourself - link in my signature.  Mustang is one of the authors of this utility.

Please ensure that when booting from rescue media that you are matching the BIOS mode used by your Windows OS for that computer.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Thanks Steve, I need to load my controller drivers for my RocketRaid card. Does the MVP Custom PE Builder support this?

I would use the latest ADK. It is backwards to all versions of Windows 10 and has the best hardware support. You need to install both the ADK and the WinPE add-on.

https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

I need to load my controller drivers for my RocketRaid card. Does the MVP Custom PE Builder support this?

Yes.

Mustang wrote:

I would use the latest ADK. It is backwards to all versions of Windows 10 and has the best hardware support. You need to install both the ADK and the WinPE add-on.

https://docs.microsoft.com/en-us/windows-hardware/get-startedOK/adk-install

OK thanks again. So, once I've installed the ADK + the PE Add-on I should once again try creating the ISO using  the MustangPEBuilder 2 ADK 64-bit LaunchBar?

Mustang wrote:

I would use the latest ADK. It is backwards to all versions of Windows 10 and has the best hardware support. You need to install both the ADK and the WinPE add-on.

https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install

One last question before I try this: I must have Acronis True Image installed before I create the bootable media. Is this correct? I'm using the latest build - 25700 

This is the MustangPEBuilder.ini file. I notice that the "Copy boot.wim path=" is blank. Should there be something here?

[Paths]
ADK path=C:\Program Files (x86)\Windows Kits\10
AutoIt path=Not Installed
Copy boot.wim path=

[Options]
Screen Resolution=1024x768x32
Pause Drivers=$GUI_CHECKED
Pause Plugins=$GUI_CHECKED
Pause Packages=$GUI_UNCHECKED
Pause Languages=$GUI_UNCHECKED
Remove Press any key=$GUI_UNCHECKED
Run from ram=$GUI_CHECKED
Pause Build=$GUI_UNCHECKED
Copy boot.wim to Folder=$GUI_UNCHECKED
Scratch Space=64
USB drive letter=none

[TimeZone]
Selected=(GMT-05:00) Eastern Time (US & Canada)
WinPE_Name=Eastern Standard Time
Index=14

This is still bugged. Here's what I did:

1) Installed Acronis True Image 2020 Build 25700
2) Installed Windows Assessment and Deployment Kit (Windows ADK) for Windows 10 v 2004
3) Installed Windows PE Add-On for Windows 10 ADK v 2004
4) Installed MustangPEBuilder 2 ADK 64-bit LaunchBar

5) Added my RocketRAID_2720SGL Drivers and edited the AddDrivers.ini file:

[Driver Paths]
driver1=C:\MustangPEBuilder_2_ADK_64_LaunchBar\Drivers\RocketRAID_2720SGL\x64\272x_1x.inf

[Driver Folders]
folder1=C:\MustangPEBuilder_2_ADK_64_LaunchBar\Drivers\RocketRAID_2720SGL\x64

6) Edited Plugins.ini file:

[Plugins]
plunin1=DD12\DD12.exe
plugin2=AcronisUB\AcronisUB.exe
plugin3=A43\A43Utility.exe
plugin4=TI2020\TI2020.exe

7) Ran MustangPEBuilder64.exe and clicked "Create WinPE ISO - the ISO is supposed to be created in C:\MustangPEBuilder_2_ADK_64_LaunchBar\ISO but no IS was created.

Screenshots are included.

8) The C:\winpe_x86\mount\Program Files\Acronis directory was created and I have no idea if I need to use these files when I create the image.
 

Attachment Size
542323-186351.JPG 106.78 KB
542323-186354.JPG 24.52 KB

You don't need anything at Copy boot.wim path in the ini file. That is an option on the Advanced page to copy out boot.wim in addition to creating the ISO file.

Are you running this on a 64 bit system? You should not see a folder called C:\winpe_x86. You should see a folder called C:\winpe_amd64 instead because you are creating 64 bit media.

Do you still see C:\winpe_x86 after the build is finished? Do this. Run a command prompt as Administrator and enter the following line:

dism /Cleanup-MountPoints

Then try to delete C:\winpe_x86. After that folder is deleted, try the build again.

Mustang wrote:

You don't need anything at Copy boot.wim path in the ini file. That is an option on the Advanced page to copy out boot.wim in addition to creating the ISO file.

Are you running this on a 64 bit system? You should not see a folder called C:\winpe_x86. You should see a folder called C:\winpe_amd64 instead because you are creating 64 bit media.

Do you still see C:\winpe_x86 after the build is finished? Do this. Run a command prompt as Administrator and enter the following line:

dism /Cleanup-MountPoints

Then try to delete C:\winpe_x86. After that folder is deleted, try the build again.

Yes I did see C:\winpe_x86 after the build was finished.

I just ran the command prompt as Administrator and entered the following line:

dism /Cleanup-MountPoints

I have deleted the C:\winpe_x86 folder.

I'll try to rebuild now.

 

Yes I'm running 64-bit Win10 Build 1903.

After I ran the command prompt dism /Cleanup-MountPoints I got the return message in the file I've attached.

I removed the reference to the Copy boot.wim path in the ini file.

I just clicked on "Check Paths".

I get ADK path is okay.

Then I get Autolt3 not installed. This is optional to support plugins in .au3 format.

Then the rest of the process just stops. It doesn't check any of the other plugins.

I then do "Create WinPE ISO"

It asks me the path for the Universal Boot WinPE files. I click OK (see image)

I see that when running the process the C:\winpe_amd64 IS created on my "C" drive but when the process completes I'm left with the C:\winpe_x86 folder. the C:\winpe_amd64 folder disappears.

No ISO file is created in the C:\MustangPEBuilder_2_ADK_64_LaunchBar\ISO folder.

 

Attachment Size
542337-186357.JPG 20.73 KB
542337-186360.JPG 44.25 KB

The is the prompt I got to ask me the path to the UniversalUB files. I clicked "OK" when I got the prompt.

Attachment Size
542338-186363.JPG 50.7 KB

I don't know why you are getting a C:\winpe_x86 folder. Let's forget about using MustangPE for now. Please use the MVP Tool instead.

https://forum.acronis.com/forum/acronis-true-image-2019-forum/mvp-tool-custom-ati-winpe-builder