acronis snap deploy console does not connect to remote agent

Please help me to resolve this issue.

thanks

I have searched the forum but I could not find any post that had the same problem.

I am also using the Acronis Recovery for MS SQL in the same setup. (Mgmt Console on Server 2003 and Agent on 2008), but this works smoothly without any problems.

When using Snap deploy management console, while I am able to Install Acronis components using remote connection to server 2008 machine, I am unable to remote connect to do any of the remote deployment tasks on the server 2008 machine,

Could you please tell me where I am going wrong?
If you want more information tell me what you need.

It has been 5 days since I posted my problem, can someone please respond.

thanks

Hello Carl,

Welcome to our Forum, it's nice to have you with us. I understand your frustration, and will do my best to help you.

I'm sorry for you had to wait for the reply. Unfortunately Forum is not a support channel, it's a Community (see Acronis Forum Terms of Use), and we cannot guarantee the immediate assistance. For the emergency cases we advise to contact support directly.

I've carefully checked our internal resources, and found no mention of a known issue that would match your description. Thus this situation requires investagation.

Could you please gather the following information? 

1. Acronis Info from the machine hosting the Management console and PXE server
2. Exact sequence of steps performed
3. On what exact step are you prompted for credentials

After that please submit a support case with the information attached, and let us know its number. This data will shed the light onto the situation, and will help us to localize the cause.

Should you have any additional questions or concerns, please, let us know, we will be glad to help.

Thank you!

Hi Yana

Thank you for the response.
I have bought a new support subscription and submitted a case for this problem. The case number is 01029756.