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True Image 2020 Build 25700 fails backup

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This is ridiculous. A program such as this should work out of the box. Running Win10 fresh install.

True Image 2020 Build 25700

chkdsk c: /f is clean

sfc /scannow is clean

I'm backing up my SSD to a local drive. I've tried to delete the entire backup and create the backup again. If fails repeatedly.

I have not had any other version of Acronis installed on this computer.

Schedule: Weekly Mon, Wed, Fri 1:00 am

Advanced:

Wake up the sleeping hibernating computer

Prevent the computer from going to sleep

Run missed operations ... 5

Backup scheme: Custom

Backup method: Full

Store no more than 6 recent versions

Exclusions: Default

Advanced: Validation: Validate backup when it is created

Compression level: High

Operation Priority; Low

Snapshot: VSS

7/2/2020 4:20:24 PM: -----
7/2/2020 4:20:24 PM: ATI Demon started. Version: 24.6.1.25700.
7/2/2020 4:20:24 PM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
7/2/2020 4:20:24 PM: Operation C Acronis on Drive D - M, W, F started by schedule.
7/2/2020 4:20:25 PM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
7/2/2020 4:20:25 PM: Operation: Backup
7/2/2020 4:20:25 PM: Priority changed to Low.
7/2/2020 4:20:25 PM: Can't read slices: Error 0x40011: The specified file does not exist.
7/2/2020 4:20:35 PM: Error 0x2160015: A backup error.
7/2/2020 4:20:35 PM: Error 0x13c0005: Operation has completed with errors.

Start: 7/2/2020 4:20:24 PM
Stop: 7/2/2020 4:20:35 PM
Total Time: 00:00:11

0 Users found this helpful

Gary, sorry but the log information does not contain enough detailed diagnostic data as is a simplified version of the log.

The full log is found at C:\ProgramData\Acronis\TrueImageHome\Logs in the \backup_worker and \ti_demon log files for the backup task.

If you want help with reading / understanding these logs, then please zip the original files to preserve their file names and attach the zip file to the forum topic.

The alternative would be to create an Acronis System Report zip file then share a link to this via a cloud service such as Google Drive, OneDrive etc.  A shared link is needed as the zip file will be too large to attach via the File upload option in the forum which is limited to only 3MB.
You can send me a private message with the zip link if you prefer (I can get the link from the notification email I receive about such messages).

Note: the system report zip is preferred as has all the information needed to help you.

Well it took me 20 minutes to find out how to create a report. Your signature says "Please do not send me Private Messages" but yet you've told me to send you a private message. Where and how do I send you a private message?

 

I have the report in dropbox so I'll need an email to share it with you.

Please help me get this figured out. I don't have a backup of any of my 11 hard drives. I've purchased 3 licenses. My computer is at risk without images.

Gary Farr wrote:

Well it took me 20 minutes to find out how to create a report. Your signature says "Please do not send me Private Messages" but yet you've told me to send you a private message. Where and how do I send you a private message?

I have the report in dropbox so I'll need an email to share it with you.

Gary, look under my name at the left of this post and click on the 'Send message' option.  The signature line is correct in that I cannot open my Account pages to read and respond to these private messages but I get an email notification for them which would include your dropbox link that I can follow.

Sujoy helped me figure this out by looking at the Acronis System report:

As I checked the reports and noticed, the backup is getting fails due to Incorrectly configured Microsoft SQL Server, that comes with Act! software. 

Please follow the below steps:
- Open the Windows Start menu, type compmgmt.msc and press Enter on the keyboard
- Expand Services and Applications? on the left panel
- Click on SQL Server Configuration Manager
- Locate SQL Server
- Change the service logon from Local System to Local Service:
- Right-click on the SQL Server (ACT7) and select Properties
- On the Logon tab, select Local Service in the Built-in account drop-down menu, then click OK
- Reboot the computer
- Launch Acronis True Image, start the backup and see if it now succeeds

Please refer to the following article, which gives in detail information about Backup fails if Act! software product is misconfigured:
https://kb.acronis.com/content/62064

Gary, glad to read that this issue has been identified and a solution applied, thanks for sharing the update and link to KB 62064 (not one that I have come across previously, so well done to Sujoy for spotting that!).