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Black screen after first menu

Thread needs solution

  Dear all,

 

  Wy with ASUS Z10 motherboeard, acronis ( 2013, 2017, 2020...) do not load? Black screen occurs after firt menu!

  Have some solution? No onboard video avaliable!

 

  Best Regards

0 Users found this helpful

Rodrigo, welcome to these public User Forums.

Sorry but more information needed here?

What exactly are you doing here and how are you doing it?

Are you booting from the Acronis Rescue Media when you see the black screen?

If using rescue media, which media are you using?

For the ATI 2018 & later version rescue media, there are 3 different versions available:
Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox) or created from the .ISO CD image download from your Acronis Account page.

If you have HDMI cable try to plugin it to an external monitor and then power up. If you get a signal to the external monitor then there's a problem with your LCD screen or LCD cable.

Remove the power cable and then disassembly until you can remove internal battery connector, after disconnecting it press power button continuously for 30seconds without anything plugged in, after that connect power cable (keep battery connector still unconnected) and try to boot. If you don't get picture turn off the laptop by unplugging the power cable and just put battery connector back and assembly it back together, if you get a picture with the battery disconnected and after assembling it back with battery connector back in a place that might be the issue if you don't get a picture with the battery connected.

If the black screen issue still persists, you can look through this thread: https://iboysoft.com/data-recovery/windows-10-black-screen.html