UPDATE: Now ABLE to backup to the cloud again ("Unable to obtain the box from the storage")
I haven't been able to back up to the cloud for weeks now. I get an err message (as attached) that says it's unable to "obtain the box from the storage".
Already tried to start from scratch and changed the server location yet still no go.
Can any one help, please.
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Jyri, welcome to these public User Forums.
What exactly are you including in your backup Source for the task that is giving this error, and what type of backup task is being used?
Is this a Disks & Partitions backup or is it Files & Folders?
Has this backup ever worked and if it was working previously, what has changed on your system around the time when it stopped working?
I would suggest reselecting the Source data for the task as a first action, especially if Windows has been updated recently, i.e. for the Win 10 #2004 update?
For logs, please zip up the C:\ProgramData\Acronis\TrueImageHome\Logs\backup_worker and ti_demon folders and attach via the file upload option - using zip will preserve the log file names to help work with them to be easier.
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Sorry guys, it was an IUI (insufficient user IQ) error.
I had set the firewall on my modem from "low" to "medium" and forgot about it. Now I set it back on "low" and Acronis is working swimmingly again.
Mea Culpa,
Jyri
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Jyri, glad that you have identified and resolved the core issue here! Thanks for sharing the cause for others to find in case of hitting the same error message!
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