Antivirus protection
I don‘t need antivirus nor realtime protection. I have here good solutions!
Please give us the choise not to install these features!
I own three 2021 true image licenses after the year is up will the anti virus still be updated or is subscription based ?
zig,
I think that depends heavily on which version licenses it is you own. The chart in the link I provided above should help you determine what applies to you.
If your 3 current licenses are perpetual, then upgrading to 2021 perpetual will get you a 3 month trial of the new antivirus features after which, as I read it, you would need a subscription version if you want to keep those features.
I am not sure that I would want that 3 month trial unless it could be completely turned off without leaving background services / processes that cannot be stopped fully! There is insufficient information about this aspect as far as I have seen so far. I would rather have a perpetual version that remains the same as ATI 2020 with just the ransomware protection than have the 3 month trial and subsequent potential nagging about not being 'protected' when it expires!
Thanks Steve,
I really like Ti2021 and I have other programs for Virus Control, Malware but I don't like not knowing all the features a of Ti2021 all my needs are is backing up my system partition which is only 32GB daily but I would like if the extras were included I would have preferred a module download if you wanted Anti Virus protection.
I also would prefer that there were a separate download for the antivirus protection. It add over 200MB to the download size and probably much more space when installed. A real problem for my HP Tablet which only has 32gig of storage - there is not much left after installing Windows 10.
I wanted to add to this as well. I have my antivirus/malware needs met. Installing this just causes additional load, additional conflicts, additional download size, additional cost, and is completely unneeded from software for BACKUPS.
I'm not sure what's going on here. Perhaps force all uses to use antivirus, so later in their road map they can spin off Acronis having its own Antivirus and use stats about how many people already have it installed and use it? Makes no sense. I will not be upgrading to v2021. It's the nail in the coffin for me.
There is no reason there shouldn't be backup software, antivirus, or bundle.
I just downloaded and installed TI 2021 Standard (Perpetual) version which includes a trial for the Anti-malware and antivirus and malicious web sites. This eases one of my major concerns about the beta. The download was 795mb. I don't plan to take the trial since I already have MalwareBytes Premium and am pleased with it. I am pleased to note the application now starts at the Backup page instead of the protection page as in the beta. This license details appear in the right most column of the link posted by Enchantech. The Essential version is a subscription.
Thomas,
Can you check to see if the following are installed in your Standard (Perpetual) version
Services:
- Acronis Cyber Protection Service - cyber-protect-service.exe
- Acronis Active Protection Service - anti_ransomware_service.exe
Processes:
- fire_protector_control.exe - Part of Active Protection services.
- monitoring-mini.exe - Quarantine (stores activities, provides access to quarantined items)
- bckp-amgr.exe - Stores information about malware detection
- adp-agent.exe - Manages malware detection according to policies; manages quarantine; manages database updates; provides alerts to alert manager
Can you provide if these are active if they are installed of course?
If yes what is the resource load of each?
By the way, I have installed the Premium subscription version and the download size was the same as yours, 795MB.
I have just upgraded my older test Dell laptop from the 2021 Beta to a 2021 perpetual license and see some immediate GUI differences to the subscription versions but also see all the same background processes and services in play despite not electing for the 3 month trial of the new antivirus features!
Screen shots from the perpetual version.
The GUI does not show the new Antivirus tab for the Protection pages but as shown in the Processes and Services images, there are the associated elements running in addition to the expected Acronis Active Protection elements, i.e. aakore and CyberProtection both running even when not asked for or being used!
Bob, three more screen images for the Task Manager Details panel per your request above
Steve,
Thanks for posting your results. Do you see any reference to:
- fire_protector_control.exe ?
That is the lone Process that looks to be left out, strange.
I notice your machines memory usage at a total 57%, what is your total RAM amount, 4GB?
If more than that what else to you have running on the device?
I agree that the footprint of ATI now is excessive. I suppose the position is that older hardware is not in use in large part so resource requirement increases can be tolerated. I am still an advocate for allowing the user to pick what gets installed. in terms of most of the older features. It seems that Cyber Protection is quite heavy on resource requirement and not having some older unused features installed would help some.
I see that minimum system requirements are such that a machine of much age is not going to perform well with the product installed.
Bob, I do not see fire_protector_control.exe on either of my laptops with ATI 2021 - one running the Premium subscription version with all protection enabled, the other with the perpetual version with only AAP enabled.
I see that exe listed in KB 65464: Acronis True Image 2021: Windows services and processes but doing a search on the main laptop hasn't found it in any folder of my C: drive so don't know where this
Doing a search for file_protector_control.exe does find 2 files by this name as shown below, so this is a typo in the KB document..!!
I would say every user who uses True Image home has Virus and Malware protection so why is Acronis Imaging backup program forcing all the services when it not in use. IMO this should have been option.
The old Dell Studio laptop with the ATI 2021 perpetual version is pretty ancient with a Core 2 Duo CPU and only 4GB RAM running Windows 10 Pro 64-bit from an SSD drive, and had no other activity when I captured the earlier screen images.
I mainly use that laptop as a spare TV box in our kitchen diner but employed it for the 2021 Beta to test how it ran on such older hardware!
Steve,
I found the file_protector_control.exe files on my install. One of them is in a FileProtector64 folder so I am assuming one 32 bit and one 64 bit file.
Interestingly I had to run my search on This PC rather than C: to find them. I ran searches for all the other files as well. Found all of them except bckp-amgr.exe, I did find this file on the web in an article on how to uninstall Acronis True Image. It showed the file at a size of 28.67MB.
Adding all these files sizes together equates to a total of 39MB rounded up and not including the 28.67MB of the file I could not locate. Adding that in brings the total to around 68MB, so even with these files loaded in memory they are not consuming a huge space. You must have other apps or something eating up memory on your system.
I note in your screenshots of the older laptop that even though the protection services are running they are not consuming resources. This tells me that you must have protection disabled on that PC? If yes then that suggests to me that the only real impact on this old PC from Acronis are the other services that are running, not the protection features except for ransomware of course which has a file size of just under 10MB by the way.
I am trying to understand what impact cyber protection has on a system, especially older ones. On my new rig the impact is very minimal but it is top tier hardware so I do not wish to set that as the bar from which to measure. If someone else having a machine somewhere between yours and what I have would like to compare, that would help in evaluating impact.
I have had to uninstall your product after updating to version 2021 as your antivirus software is not company approved. I use my home system to VPN into work and needless to say, it is vital it is compatible. Please make the AV functionality completely removable as I can guarantee I am not the only one with this problem.
Edit: I will be canceling my subscription if this is not done as why pay for software I can't use?
Removing Cyber Protection
It cannot be removed but it can be completely disabled. Got to the protection tab, and bottom left there is a Pause button, right click on the "v" to the right and you can select "Turn Off Protection'.
Separate Installer
I would prefer a separate installer - they are still selling low Windows Tablets and PCs (particularly NUCs) with only 32gig of storage. I was one of many who raised this during beta testing - obviously without success.
There seems to be conflicting messages from Acronis - they continue to have ATI as 32 bit application on the grounds of compatibility with older hardware, but then the program has a footprint incompatible with much older hardware.
Ian
I upgraded my machines to ATI2021 - what a mistake. The bloatware anti-everything cranked my CPU to 100% and I couldn't use the machine. We're talking a 10th Gen I7 with lots of RAM and Optane/SSD. Now I have to uninstall and reinstall 2020 or 11.5. What a serious mistake. Bring back B&R 11.5 with M.2 support. That is a good product. There are much better anti-everything products out there that I already own that do a superb job. Shame. Product has gone downhill since inception of the .tibx.
I think Cyber Backup 12.5 is the updated B&R 11.5 - but the "Cyber" in the name suggests that it has the same vices.
I managed to run ATI 2021 Beta on an ancient ASRock FM2A88X Extrem4+ motherboard, AMD A8-5600K APU and 24Gig of RAM, with Windows 10 Pro x64. (It only has 24Gig of RAM as it is the recipient of RAM left over from decommissioned PCs). OS is on a 240GB SSD.
There may be something else going that explains the poor performance.
You can disable the Cyber Protection Bloat; click on the protection tab, then right click on the Pause button bottom left and select "Turn Off Protection".
Ian
...unless it could be completely turned off without leaving background services / processes that cannot be stopped fully! There is insufficient information about this aspect as far as I have seen so far.......The GUI does not show the new Antivirus tab for the Protection pages but as shown in the Processes and Services images, there are the associated elements running in addition to the expected Acronis Active Protection elements, i.e. aakore and CyberProtection both running even when not asked for or being used!...
-- Now that's really nasty there. Still no workaround provided by the devs huh....I think Acronis should have an "opt-out" during installation. The background process is REALLY still there even when you disable it in the interface. Hope Acronis will gives us the option to not install the module during installation as you have proven it the related processes are still there eating up precious ram.
....I also would prefer that there were a separate download for the antivirus protection. It add over 200MB to the download size and probably much more space when installed....
-- This is a great idea! I hope the devs will consider this.
kumichodesu wrote:
...unless it could be completely turned off without leaving background services / processes that cannot be stopped fully! There is insufficient information about this aspect as far as I have seen so far.......The GUI does not show the new Antivirus tab for the Protection pages but as shown in the Processes and Services images, there are the associated elements running in addition to the expected Acronis Active Protection elements, i.e. aakore and CyberProtection both running even when not asked for or being used!...
-- Now that's really nasty there. Still no workaround provided by the devs huh....I think Acronis should have an "opt-out" during installation. The background process is REALLY still there even when you disable it in the interface. Hope Acronis will gives us the option to not install the module during installation as you have proven it the related processes are still there eating up precious ram.
....I also would prefer that there were a separate download for the antivirus protection. It add over 200MB to the download size and probably much more space when installed....-- This is a great idea! I hope the devs will consider this.
The devs will NOT consider this. They've had plenty of feedback about this during the beta phase and simply do not care as it doesn't meet their initiative
IanL-S wrote:I think Cyber Backup 12.5 is the updated B&R 11.5 - but the "Cyber" in the name suggests that it has the same vices.
I managed to run ATI 2021 Beta on an ancient ASRock FM2A88X Extrem4+ motherboard, AMD A8-5600K APU and 24Gig of RAM, with Windows 10 Pro x64. (It only has 24Gig of RAM as it is the recipient of RAM left over from decommissioned PCs). OS is on a 240GB SSD.
There may be something else going that explains the poor performance.
You can disable the Cyber Protection Bloat; click on the protection tab, then right click on the Pause button bottom left and select "Turn Off Protection".
Ian
No way to disable cyber protection on all 3 of my pc's. That option is greyed out and not clickable.
I have no real problems with ATI (yet) but I do notice that with every new version the real functionality decreases with all useless additions such as anti-virus protection. At the very least, the user should be free to choose what to install or not to install. Compared to EaseUS Todo Backup, the resource usage is immense. Most likely, ATI 2021 will be the last version I bought.
Odd that it is greyed out cannot think of a reason - not helped by it being well after my bed time.
Ian
IanL-S, After reading this post and several comments I went ahead and purchased the perpetual version of ATI 2021 from Acronis. I did not choose the three month trial and just left it off since that is what caused me all the grief during the Beta. I checked all of the services mentioned above and found that they were also installed on my machine and running in the background. However, the processes that Enchantech mentioned above are not active on my machine (Windows 10, version 2004).
My machine is just like ShadyAngel mentioned with the options greyed out and not functioning. Perhaps the way that I installed ATI 2021 is what caused the option to be grayed out. I simply installed the perpetual version of ATI 2021 over the perpetual version of ATI 2020. You can see that the option is grayed out below in the first attached file the services are in the second file.
OK, worked out why options greyed out, you need to click on trial to be able to do anything with them (helps being fully awake).
The active protection should, I believe, still be active (it protects the integrity of ATI and its backup files). But I'm not an expert on which services are "essential".
Hello Everyone,
I've registered your feedback as the votes for TI-213392 Allow installation without Antimalware components. Thank you!
I just canceled my new subscription due to this included AV.
I shall move on to something else and no longer recommend Acronis products to others.
Michael Muni wrote:I just canceled my new subscription due to this included AV.
I shall move on to something else and no longer recommend Acronis products to others.
Hello Michael,
sorry to know that you're disappointed with the new version of Acronis True Image! I've registered your feedback in the change request TI-213392. Please note that Acronis True Image Essential subscription does not include the Antimalware protection feature https://www.acronis.com/products/true-image/comparison/
Ekaterina wrote:Michael Muni wrote:I just canceled my new subscription due to this included AV.
I shall move on to something else and no longer recommend Acronis products to others.
Hello Michael,
sorry to know that you're disappointed with the new version of Acronis True Image! I've registered your feedback in the change request TI-213392. Please note that Acronis True Image Essential subscription does not include the Antimalware protection feature https://www.acronis.com/products/true-image/comparison/
Essential Subscription does not have cloud backup. My purchase was for cloud backup and that's it, not to have an AV scanning everything, running background process's on my computer and also messing stuff up like it did.
If you want an all in one product than offer it as an option instead of getting forcing your existing customer leave and find alternative backup solutions.
EDIT - also after looking at the link you posted it has Essential Subscription listed as HAVING antimalware protection included, so your statement was just a flat out lie.
I agree that the footprint of ATI now is excessive. I suppose the position is that older hardware is not in use in large part so resource requirement increases can be tolerated. I am still an advocate for allowing the user to pick what gets installed. in terms of most of the older features. It seems that Cyber Protection is quite heavy on resource requirement and not having some older unused features installed would help some.I see that minimum system requirements are such that a machine of much age is not going to perform well with the product installed.
--------------------------------------
I am trying to understand what impact cyber protection has on a system, especially older ones. On my new rig the impact is very minimal but it is top tier hardware so I do not wish to set that as the bar from which to measure. If someone else having a machine somewhere between yours and what I have would like to compare, that would help in evaluating impact.
ROFL, hopefully they don't plan on any companies using their product. Companies and places of education use their computers for 10+ years, basically until it stops working. Also most people just buy whats cheap/on sale at their local bestbuy, top tier hardware is not the norm. The average person wants a pc for less than $500.
The ATI 2021 User Guide states the following:
Acronis True Image 2021 requires the following hardware.
- Intel CORE 2 Duo (2GHz) processor or equivalent
The CPU must support SSE instructions.
- 2 GB RAM
- 7 GB of free space on the system hard disk
- CD-RW/DVD-RW drive or USB drive for bootable media creation
- Required free space for Linux is about 660 MB.
- Required free space for Windows is about 700 MB.
- Screen resolution is 1024 x 768
- Mouse or other pointing device (recommended)
The above is hardly top notch PC hardware and ATI 2021 runs pretty slowly when used on this minimum system as I know from running it on an old Dell Studio laptop with similar hardware!
It would run a whole lot better without all the added bloat of AAP, ACP and aakore which run constantly in the background even when all protection is 'turned off permanently'! in the GUI settings!
Steve what you listed is the bare minimum requirements just to run windows 10. It is reccomended to have 4Gigs of ram or more just to run windows 10.
If the above specs were true, that would mean the software has absolutely zero impact on the machines performance witch is not true.